Pengaruh Penerapan System Manajemen Mutu Iso 9001-2000 terhadap Mutu Pelayanan Instalasi Rawat Darurat

Penelitian ini didasarkan pada tuntutan pelanggan terhadap mutu produk pelayanan dan peningkatan perbaikan pelayanan yang berkesinambungan dalam rangka menghadapi globalisasi dan untuk memenangkan persaingan. Mutu pelayanan di rumah sakit merupakan salah satu tolok ukur untuk keunggulan daya saing guna memuaskan pelanggan. Salah satu metode yang digunakan adalah sistem manajemen mutu berstandar Internasional ISO 9001:2000 Guna mengetahui seberapa besar pengaruh ISO terhadap mutu pelayanan, maka dilakukan penelitian pengukuran sesudah kejadian (ex post facto design). dengan variabel yang akan diteliti adalah mutu pelayanan. Penelitian ini melibatkan Pasien yang dirawat Unit Gawat Darurat yang telah menerapkan ISO 9001:2000, sebanyak 61 orang. Berdasarkan hasil analisis diperoleh hasil bahwa ada hubungan anata manajemen mutu ISO 9001:2000 terhadap mutu pelayanan di IRD RSD Kabupaten Jombang

PEMBENTUKAN KARAKTER SANTRI DI PONDOK PESANTREN SABILURROSYAD GASEK MALANG

In the process of character building is not enough with formal education only, but also need to be supported and cooperate with institutions outside the formal school, such as Pesantren. Pondok Pesantren is known as the oldest educational institution. Pondok Pesantren is also known with the characteristic in shaping the character of students into students who have the character Akhlakul Karimah. The same is also sought by Pondok Pesantren Sabilurrosyad Gasek Malang in shaping the character of students. This research was conducted to know the character of the planned, the process of character building students, and the results of the establishment of students at Pondok Pesantren Sabilurrosyad Gasek Malang. This research uses qualitative descriptive approaches using several data collection processes including observations, interviews, and documentation. Furthermore, researchers use qualitative analysis to study the results of research, data reduction, data display, and draw conclusions. The results of the research that has been done are students have discipline, religious, Tawadhu ', and nationalists using a variety of methods such as habituation, reward and punishment, discourse and motivation and supported by activities in boarding schools.Kata Kunci: Pembentukan Karakter, Santri, Pondok Pesantre