Reference catalogue for ICT services in healthcare : model for ICT service management, controlling and benchmarking : version 1.0

Translation of the German original

Leistungskatalog für nicht-medizinische Supportleistungen

Mit der Entwicklung und Publikation des Leistungskatalogs für nicht-medizinische Supportleistungen in Spitälern (LekaS) auf Basis der Norm SN EN 15221-4 realisiert das IFM zusammen mit Spital- und Praxispartnern einen Meilenstein in der systematischen Weiterentwicklung und Begegnung der aktuellen Herausforderungen des Schweizer Gesundheitswesens

LemoS 3.0 : service allocation model for non-medical support services in hospitals adapted to new findings

In 2014, the Service Allocation Model for non-medical Support Services in Hospitals was presented for the first time. By applying the model in science and practice according to the principles of consortium research, it became clear that several adaptations were necessary. The area of the non-medical support services or Facility Management in Healthcare (FM in HC) is therefore rearranged in four main areas Logistics, Infrastructure, FM Services and Hotel Services. Tactical Resource Management continues to be described as important for coordination between individual areas. IT Services was identified as the key interface between FM in HC and Management Support Services of the hospitals next to Marketing and Finance & Controlling, and was thus presented accordingly. In this working paper, the findings are portrayed visually and are presented as an updated basis for further developments

Transferring industry approaches to resource management for FM in hospitals : a theoretical reflection

Since the revision of the health insurance act and the introduction of the flat rate case system (SwissDRG), Swiss hospitals have been facing various challenges. One of these is to reduce costs in order to enhance competitiveness. As non-medical support services amount to 30-40% of the total costs in a hospital, they are of great importance in meeting this challenge. The introduction of the service allocation model for non-medical support services in hospitals as well as various research findings have revealed that resource management in hospitals is one area where improvement is needed in order to reach the cost reduction target. As industry had to overcome the same issue some time ago, the goal was to find if there are resource management industry methods and approaches used in industry that can be transferred to the hospital context. The insights presented here are based on a comparative literature review and subsequently the evaluation of different approaches to resource management. In conclusion it will be stressed that several approaches are worthwhile to be taken into consideration for further in-depth analysis. As a basis for further development and research projects, the Computer Integrated Manufacturing method (Y-CIM) together with the concept of the Point of Care (PoC), the extension of the algorithmic approach of the Clinical Pathways and the layout of the Supply Chain Operations Reference Model (SCOR) are introduced

Leistungszuordnungsmodell für nicht-medizinische Supportleistungen in Spitälern (LemoS)

The Service Allocation Model for non-medical support services in hospitals (LemoS) is based on the SN EN 15221-4 norm and visualizes the different service levels in hospitals, specifically focusing on the non-medical hospital services. Its systematical and comprehensive approach enables a common understanding of Facility Management services in hospitals and as such provides the basis for more aligned research and development in the Facility Management discipline. It also contributes to more operational, processual and financial transparency within the hospital FM

Working Paper des Instituts für Facility Management

2014 wurde das Leistungszuordnungsmodell für nicht-medizinische Supportleistungen in Spitälern (LemoS) erstmals präsentiert. Durch den Einsatz des Modells in der Wissenschaft und der Praxis im Sinne der Konsortialforschung hat sich gezeigt, dass gewisse Anpassungen notwendig werden. Der Bereich der nicht-medizinischen Supportleistungen resp. Facility Management in Healthcare (FM in HC) wird daher neu in die vier Hauptbereiche Logistik, Infrastruktur, FM Services und Hotellerie unterteilt. Das Taktische Ressourcenmanagement wird weiterhin als wichtige Koordination zwischen einzelnen Bereichen beschrieben. IT-Services wurden zudem neben den Bereichen Marketing und Finanzen & Controlling als Schlüsselschnittstellen zwischen dem FM in HC und den Managementsupportbereichen der Spitäler identifiziert und entsprechend dargestellt. In diesem Working Paper werden die Erkenntnisse visuell neu umgesetzt und als aktualisierte Grundlage für die weitere Entwicklung präsentiert