Manual de procedimentos de referência e pesquisa dos serviços de atendimento da Biblioteca Acadêmico Luiz Viana Filho, do Senado Federal

Trabalho de Conclusão de Curso (graduação)—Universidade de Brasília, Faculdade de Ciência da Informação, Curso de Graduação em Biblioteconomia, 2018.O objetivo deste trabalho é elaborar/atualizar o Manual dos processos realizados pela área de Atendimento ao Usuário, pertencente a Biblioteca Acadêmico Luiz Viana Filho do Senado Federal, que engloba os setores de Serviço de Empréstimo e Devolução de Material Bibliográfico (SEEMP), Serviço de Pesquisa e Recuperação de Informações Bibliográficas (SEPRIB), Serviço de Manutenção e Conservação de Acervo (SEMACO) e o Serviço de Pesquisa Parlamentar (SEPESP). O manual proporciona o registro das atividades realizadas diariamente, pelos setores mencionados, direcionadas para senadores, servidores do senado e usuários externos que são seu público alvo. Fez-se necessário a descrição de rotinas, para a orientação de como funcionam os processos, tanto para os servidores que os realizam, quanto para os futuros funcionários da instituição, além de servir como base para melhorias nos serviços prestados pelo setor. Para a coleta de dados foram utilizados a pesquisa participante, a análise documental e entrevista com profissionais dos setores. Utiliza como procedimentos metodológicos a abordagem qualitativa descritiva e a pesquisa participante.The objective of this work is to prepare a Manual of the processes performed by the Customer Service area, belonging to the Luiz Viana Filho Academic Library of the Federal Senate, which encompasses the Service of Loan and Return of Bibliographic Material (SEEMP), Research and Recovery of Bibliographic Information (SEPRIB), Service of Maintenance and Preservation of the Collection (SEMACO) and the Service of Parliamentary Research (SEPESP). The purpose of the manual is to provide a record of activities performed daily by the sectors mentioned above, directed at senators, senate servers and external users who are your target audience. It was necessary to describe routines, to guide how the processes work, both for the servers that perform them and for the future employees of the institution, as well as serve as a basis for improvements in the services provided by the sector. To collect data were used the participant research, the documentary analysis and interview with professionals of the sectors. It uses as methodological procedures the qualitative descriptive approach and the participant research

Scenario-Driven Supply Chain Charaterization Using a Multi-Dimensional Approach

Extreme disruptive events, such as the volcano eruption in Iceland, the Japanese tsunami, and the COVID-19 pandemic, as well as constant changes in customers’ needs and expectations, have forced supply chains to continuously adapt to new environments. Consequently, it is paramount to understand the supply chain characteristics for possible future scenarios, in order to know how to respond to threats and take advantage of the opportunities that the next years will bring. This chapter focuses on describing the characteristics of the supply chain in each of the six macro-scenarios presented in Sardesai et al. (2020b), as final stage of the scenario building methodology. Supply chains for each scenario are characterized in eight dimensions: Products and Services, Supply Chain Paradigm, Sourcing and Distribution, Technology Level, Supply Chain Configuration, Manufacturing Systems, Sales Channel, and Sustainability

Function Orientation beyond Development – Use Cases in the Late Phases of the Product Life Cycle

Organised by: Cranfield UniversityThe importance of a function driven way of working in the field of Electric/Electronic-systems (E/E) is increasing. However, the existing methods are focusing on the development phase. In contrast to this, we performed a comprehensive use case analysis concentrating on the late phases of the product life cycle. In this paper we describe the results of this analysis by illustrating the main use cases identified. For each use case we present a solution of how to exploit potential of function orientation. Based on this we will be able to define a concept of a function-oriented representation.Mori Seiki – The Machine Tool Compan