Aplicación de las nuevas tecnologías para el almacenamiento y transmisión de la oferta de servicios a los clientes de los hoteles de lujo

La tecnología es un elemento clave en la era en la que vivimos, ha supuesto un cambio global tanto a nivel social como económico. Uno de los sectores más afectado por las nuevas tecnologías de la información y las comunicaciones (TICs) es el sector turismo, ya genera grandes cantidades de información que circulan a través de estas nuevas tecnologías. Hay que señalar que hoy en día también existe una permanente volatilidad de las necesidades, preferencias y gustos de los clientes y por lo tanto, el sector turismo tiene que estar lo suficientemente preparado a nivel tecnológico para afrontar el nuevo reto de un flujo constante de información en relación a los clientes. Ante esta situación, este estudio pretende conocer qué tipos de tecnologías utilizan los establecimientos hoteleros de 5 estrellas de la comunidad de Madrid para almacenar los gustos y preferencias de los clientes, qué tipo de necesidades son recolectadas, qué tipo de tecnologías utilizan para mostrar al cliente los servicios ofertados y por último, qué tipo de información y prestaciones proporcionan al cliente.Really, technology is a key element the time we are living. It has supposed a global change such a social as economic level. One of the most affected sectors by the new information and communication technologies (ICTs) is the tourism sector, because it produces a lot of quantities of information that goes through these technologies. It is highlighted that today there is an incessant volatility of customer needs, preferences and tastes too and therefore, the tourism sector has to be ready enough in a technological level to face the challenge of a constant information flow related to the customers. In this situation, this paper aims to know: (1) Which kind of technologies is used by 5 start hotels in Madrid Community to store the customers preferences and tastes; (2) Which kind of needs are collected; (3) Which kind of technologies are used by these hotels to show the offered services to the customers and (4) Which kind of information and provisions these hotels provides to their customers

The constrained air transport energy paradigm in 2021

The increasing relevance of air transport as a contributor to climate change requires the development of emissions reduction technologies in a socio-economic and cultural context, where demand and air traffic have traditionally held sustained growth rates. However, the irruption of COVID-19 in 2020 has had an enormous negative impact on air travel demand and traffic volumes. Coincidentally, during 2020, new technology proposals for emissions reduction based on use of hydrogen and synthetic fuels have emerged from the aviation stake holders. By following a novel approach connecting the analysis of expectations of technology developments and their deployment into the fleet to market constraints, this study discusses how, even considering the new technology proposals and even if the COVID-19 has led to a completely different scenario in tourism and aviation, the air transport energy paradigm will remain unchanged in the upcoming decades as a consequence of market constraints, aircraft complexity, compliance with safety requirements, and extended life cycles. In this frame, aviation needs to keep on pursuing the abatement of its emissions while managing social expectations in a realistic manner and leaning on compensation schemes to achieve emissions contention while new technologies become serviceable in the longer term

Passengers satisfaction with the technologies used in smart airports: an empirical study from a gender perspectiva

This work was supported by Banco Santander-Autonomous University of Madrid − 10th Call for Interuniversity Cooperation Projects UAMSantander-CEAL-AL/2017-07 (Smart Airports: Impact on airport quality and effects on tourist competitiveness

Influencia de los procesos de aprendizaje socio psicológicos y de creación de conocimiento en el rendimiento organizacional. Un estudio empírico en el sector hotelero valenciano

El aprendizaje organizacional puede ser fuente de un rendimiento organizacional para las empresas en general y para las empresas hoteleras en particular. Este trabajo, de carácter exploratorio, analiza en qué medida los procesos de aprendizaje socio-psicológicos y de creación de conocimiento influyen en el rendimiento organizacional. Para ello, se realiza un análisis de ecuaciones estructurales mediante el enfoque PLS empleando los datos de 106 establecimientos hoteleros de la Comunidad Valenciana. Los resultados revelan que tanto los procesos socio-psicológicos como los de creación de conocimiento, pero especialmente estos últimos, pueden mejorar el performance de las empresas hoteleras situadas en la Comunidad Valenciana. Las conclusiones del estudio suponen un avance en el conocimiento científico del tema objeto de estudio, ya que los procesos socio-psicológicos apenas se han relacionado con el rendimiento organizacional, además pueden ayudar a los directivos de los hoteles a considerar la creación de nuevo conocimiento, que debe ser incorporado en sus acciones rutinarias, como un elemento clave para mejorar su rendimiento.Organizational learning is generally a source of companies’ organizational performance, particularly for the hotels. This study, of exploratory nature, analyses the extent to which socio-psychological and knowledge-creating processes influence the organizational performance. To this end, a structural equation analysis through PLS approach is carried out with data from 106 hotels establishments in the Valencian Community. The results show that both the socio-psychological and the knowledge-creating processes, but especially the latter, can improve the Valencian Community hotels’ performance. The conclusions provide a contribution to the field’s knowledge, as the socio-psychological processes have barely been linked to the organizational performance. Additionally, they can help hotels’ managers to consider the creation of new knowledge, which ought to be integrated into their routine activities as a key element to improve the hotel’s performance

From the circular economy to the sustainable development goals in the European Union: an empirical comparison

Open Access funding provided thanks to the CRUE-CSIC agreement with Springer Nature. This work was supported by the Ministry of Science, Innovation and Universities of Spain within its National Program for Research Aimed at the Challenges of Society under grant ECO2016-79659-R (Ecoinnovation and Circular Economy in Services Industries).The European Union (EU) is trying to accelerate the transition from the current linear economy to a circular economy (CE). In fact, the CE is considered a tool to attain sustainable development goals (SDGs). In this sense, this paper aims at analysing the interaction between the CE and SDGs in the context of the new 2030 Agenda and the European CE strategy; thus contributing to the scarce empirical literature that links the potential of the European CE strategy to the achievement of the SDGs set by the 2030 Agenda. Three specific research questions have been formulated. First, could the objectives defined in the 2030 Agenda be considered homogeneous, and could they uniquely measure the concept of sustainability? Second, are there significant correlations between the implementation of a CE in the EU and the SDGs? Finally, is the behaviour of the 28 countries that make up the EU homogeneous in terms of the results of the initiatives aimed at the implementation of a CE? From these questions, nine hypotheses are put forward concerning the possible relationships between a CE implementation and the fulfilment of SDGs in the EU. Using a correlation analysis, an exploratory factor analysis, and a cluster analysis, it has been demonstrated that (a) SDGs do not univocally measure the concept of sustainability; (b) there are significant relationships between CE and SDGs in the EU; (c) the behaviour of these European countries is not homogeneous.Ministry of Science, Innovation and Universities of Spain within its National Program for Research Aimed at the Challenges of Society ECO2016-79659-RCRUE-CSIC agreement with Springer Natur

A Study on the Influence of Technologies Applied to Organizational Performance Learning in the Hotel Sector

Hotel sector is one of the most influenced by the new information and communication technologies (ICTs) since it generates a vast amount of information which circulates through these new technologies. Additionally, the latter could be a potential source of organizational performance. This paper has an exploratory character and analyses how the new ICTs influence the hotels’ organizational performance. Thus, a descriptive statistical analysis and a study of statistical associations through Cramer’s V have been carried out using data from 106 Valencian Community hotel establishments. The results show, on the one hand, that Internet and Intranet are the most influential technologies on intra-organizational level and, on the other hand, show that the Central Reservation Systems -CRS- and web 2.0 are the most important on an inter-organizational level. Both technologies affect most of the analysed results at organizational level

From the circular economy to the sustainable development goals in the European Union: an empirical comparison

The European Union (EU) is trying to accelerate the transition from the current linear economy to a circular economy (CE). In fact, the CE is considered a tool to attain sustainable development goals (SDGs). In this sense, this paper aims at analysing the interaction between the CE and SDGs in the context of the new 2030 Agenda and the European CE strategy; thus contributing to the scarce empirical literature that links the potential of the European CE strategy to the achievement of the SDGs set by the 2030 Agenda. Three specific research questions have been formulated. First, could the objectives defined in the 2030 Agenda be considered homogeneous, and could they uniquely measure the concept of sustainability? Second, are there significant correlations between the implementation of a CE in the EU and the SDGs? Finally, is the behaviour of the 28 countries that make up the EU homogeneous in terms of the results of the initiatives aimed at the implementation of a CE? From these questions, nine hypotheses are put forward concerning the possible relationships between a CE implementation and the fulfilment of SDGs in the EU. Using a correlation analysis, an exploratory factor analysis, and a cluster analysis, it has been demonstrated that (a) SDGs do not univocally measure the concept of sustainability; (b) there are significant relationships between CE and SDGs in the EU; (c) the behaviour of these European countries is not homogeneousThis work was supported by the Ministry of Science, Innovation and Universities of Spain within its National Program for Research Aimed at the Challenges of Society under grant ECO2016-79659-R (Ecoinnovation and Circular Economy in Services Industries

Aplicación de un modelo cuantitativo objetivo para la medición de la competitividad de los destinos turísticos

El objetivo del presente trabajo consiste en proponer un modelo cuantitativo objetivo decompetitividad de los países como destinos turísticos. Este modelo, basado en el propuestopor el World Economic Forum, está compuesto exclusivamente por indicadores extraídosde bases de datos y de estadísticas elaboradas por instituciones públicas o privadas. Paradeterminar los pesos que cada uno de los pilares y variables que lo integran, se distribuyó uncuestionario a una muestra formada por 186 profesionales del sector turismo, especialistasdel sector turismo y profesores universitarios, que dio lugar a un modelo lineal de competitividad turística, el cual fue aplicado a los 28 países que integran la Unión Europea, resultando que Alemania es el país con mayor competitividad turística, seguido por Italia, Reino Unido, Francia y España

Preferencias diferenciales de los hombres y mujeres como clientes de hoteles. Una aplicación empírica en una universidad madrileña

This paper presents a study of gender that analyze the necessities and preferences that the women and the men of an University of Madrid have when they lodge in hotel establishments. It has been proved that the women value, in more measure that the men, the different services that the hotels offer and that both genders have different preferences, so related with the characteristics of the rooms like, especially, with the facilities, products and services of the hotel.En el presente trabajo se han analizado los diferentes gustos, necesidades y preferencias que tienen las mujeres y los hombres de una universidad madrileña cuando se alojan en establecimientos hoteleros. En concreto, se ha comprobado que las mujeres valoran en mayor medida que los hombres los distintos servicios que puede llegar a ofrecer un hotel y que ambos géneros tienen preferencias distintas, tanto relacionadas con las características de las habitaciones como, especialmente, con las instalaciones, productos y servicios existentes en el hotel