THE DESCRIPTION OF THE QUALITY OF HEALTH SERVICES TO PATIENT SATISFACTION

Background: Quality health services are health services that can satisfy every service user by the average satisfaction level of the population and its implementation by the established code of ethics and service standards. Objective: To determine the description of the quality of health services on patient satisfaction in the inpatient installation of the Makassar General Hospital of the Hajj Region in 2019.Method: The method used is descriptive. The population in this study were patients using inpatient class III RSUD Haji Makassar in 2019 and based on data obtained in May 2019 as many as 848 patients.Result:The satisfaction service variable shows that of the 89 samples studied, 80 respondents were satisfied (89.9%) and 9 respondents (10.1%) were dissatisfied. The reliability variable (57.3%) is categorized as good and (42.7%) is not good. The responsiveness variable (66.3%) is categorized as good and (33.7%) is not good. The guarantee variable (75.3%) is categorized as good and (24.7%) is not good. The direct evidence variable (53.9%) is categorized as good and (46.1%) is not good. The empathy variable (82.0%) is categorized as good and (18.0%) is not good.Conclusion: It is hoped that the health workers at the General Hospital of the Haji Makassar Region will improve performance in prime health service activities to the community, and always prioritize the interests of patients in installations, especially patients in inpatient installations

Pengaruh Bauran Pemasaran (Marketing Mix) Terhadap Kepuasan Konsumen Pada Usaha Jalangkote AZ (Studi Kasus di Desa Tukamasea Kecamatan Bantimurung Kabupaten Maros

Jalangkote is one of the delicious foods originating from Makassar which is liked by many people from children to adults. In this study, the formulation of the problem is: Does the marketing mix affect consumer satisfaction in the Jalangkote AZ business in Tukamasea Village, Bantimurung District, Maros Regency. This research was conducted with the aim of knowing the effect of the marketing mix on consumer satisfaction in the Jalangkote AZ business in Tukamasea Village, Bantimurung District, Maros Regency. This study uses multiple linear regression analysis method to determine the effect of the marketing mix on consumer satisfaction in the Jalangkote AZ business in Tukamasea Village, Bantimurung District, Maros Regency. From the results of the study, it can be seen that consumer satisfaction in the Jalangkote AZ business in Tukamasea Village, Bantimurung District, Maros Regency which is influenced by the marketing mix is product and price