GSM Marketing Service Providers Operations and Customers Satisfaction in Nigeria: An Empirical Investigation

This study has been carried out on the GSM arm of the Nigerian Telecomunication sector to primarily investigate the level of satisfaction that the subscribers of GSM service providers have enjoyed in the seven years of operations in Nigeria. In testing this empirically, MTN, GLOBACOM and ZAIN were selected as case studies. 600 questionnaires were administered on the subscribers of these GSM service providers in the Six States of the South-Western Nigeria using the purposive sampling technique. In analyzing the collated data, three hypotheses were tested with the use of Percentages, T-test, F-test, [at 95% confidence limit], Cross-tabulation [using the ‘Eta’ Directional measure] and statistical charts. The results from the SPSS 16 output rejected the Null hypotheses. This further indicated that, the various factors that determined the level of subscribers’ satisfaction were statistically significant. The study therefore concluded that, subscribers in Nigeria are dissatisfied with the services of their service providers hence, the need for the regulatory body; NCC to ensure that subscribers interests are protected. The study then suggested that,, the GSM service providers should reposition themselves to give adequate value to subscribers money in commensuration with their own gains from the Nigeria Telecommunications market.&nbsp

Strategic Importance of Credit Risk Management to Shareholders’ Wealth-Sustanance in Nigerian Banks: an Empirical Analysis

This study highlighted the roles and strategic importance of credit risk management in the banking industry vis-à-vis sustenance of shareholders’ wealth. The authors examined whether a reduction in the non-performing credits in banks’ loan portfolio will reveal a possible correlation between effective credit risk management administration and shareholder’s wealth. In testing this, secondary data were sourced from the randomly selected five banks financials (between the period of 2006 to 2010) with the use of relevant ratios. Two hypotheses were tested using multiple regression and correlation method. The result of hypothesis one showed that the calculated r – statistics (r =.429, p<0.05) was greater than the tabulated r – statistics (r =.381) showing that the test was significant at 0.05 alpha level. The result of hypothesis two also showed that the calculated r-statistics (r=.403, p<0.05) was greater than tabulated r-statistics (r=.381) at 0.05 level of significance which implied that, there was a significant relationship between credit risk management and shareholders’ wealth. Based on these results, the authors recommended that, the banking sector should strive to employ objective standards of professionalism, experience and high integrity in placement of managers who are responsible for managing the credit portfolios; for this will largely influence the quality of risk assets management and debt recovery which will in-turn engender confidence in the banking industry and ensure the sustenance of shareholders’ wealth and investment

Survival Strategies and Sustainability of Small and Medium Enterprises in a Volatile Environment

Small and medium enterprises (SMEs) have been considered as one of the engines of economic growth, sustainability, and industrial development of a nation, however, the survival rate of SMEs in Nigeria has been seriously affected by the volatile environment in which they operate. The use of survival strategies has also been one of the major challenges facing the business since most people believe that strategies are only meant for large and multinational companies. This study, therefore, examines the survival strategies and sustainability of small and medium enterprises in a volatile business environment using a quantitative approach. The data were administered through a questionnaire to 350 respondents from small and medium enterprises in Lagos State, Nigeria. The questionnaire was analyzed with the use of the Structural Equation Model. The results reveal that there is a significant and positive relationship between survival strategies and sustainability of small and medium scale enterprises in Nigeria

Challenges of Finance and the Performance of Small and Medium Enterprises (SMES) in Lagos State

This study examined the challenges of finance as is experienced by business operators classified into micro, small and medium scale (MSMEs), and how this affects their financial performance. The study evaluated the efficiency of the different sources of funds available for the SMEs as well as other non financial factors responsible for the poor performance of SMEs in Nigeria. Given some of the government interventions to solving the issue of credit to SMEs, the operations of the micro finance banks were also evaluated to determine their capacity toward closing the funding gap for SMEs. This study became imperative given the conflicting reasons adduced to why small scale enterprises perform poorly in developing economies including Nigeria There was a need to find out if the major challenge of SMEs is indeed credit using the five divisions in Lagos State as the study area. The useable sample size consisted of 222 returned copies of questionnaire out of the 250 distributed representing 88.8% response rates. Quota sampling as well as stratified random sampling technique was applied in the choice of the five divisions under study and the distribution of the sampling frame; while convenience sampling technique was used to get to the individual respondents. Correlation and one sample t-test was used to test the hypotheses. The study indicated significant statistical difference for sources of funds and in the efficiency of the various sources. The challenge of funds still ranked highest followed by unstable power supply, while micro finance banks were expected to do more to assist the SMEs. Keywords: Challenges, Finance, Lagos State, MSMEs, Nigeria, SMEs

GSM Marketing Service Providers Operations and Customers Satisfaction in Nigeria: An Empirical Investigation

This study has been carried out on the GSM arm of the Nigerian Telecomunication sectorto primarily investigate the level of satisfaction that the subscribers of GSM service providers haveenjoyed in the seven years of operations in Nigeria. In testing this empirically, MTN, GLOBACOMand ZAIN were selected as case studies. 600 questionnaires were administered on the subscribers ofthese GSM service providers in the Six States of the South-Western Nigeria using the purposivesampling technique. In analyzing the collated data, three hypotheses were tested with the use ofPercentages, T-test, F-test, [at 95% confidence limit], Cross-tabulation [using the ‘Eta’ Directionalmeasure] and statistical charts. The results from the SPSS 16 output rejected the Null hypotheses.This further indicated that, the various factors that determined the level of subscribers’ satisfactionwere statistically significant. The study therefore concluded that, subscribers in Nigeria aredissatisfied with the services of their service providers hence, the need for the regulatory body; NCCto ensure that subscribers interests are protected. The study then suggested that,, the GSM serviceproviders should reposition themselves to give adequate value to subscribers money incommensuration with their own gains from the Nigeria Telecommunications market

Strategic Importance of Credit Risk Management to Shareholders’ Wealth-Sustanance in Nigerian Banks: an Empirical Analysis

This study highlighted the roles and strategic importance of credit risk management in thebanking industry vis-à-vis sustenance of shareholders’ wealth. The authors examined whether areduction in the non-performing credits in banks’ loan portfolio will reveal a possible correlationbetween effective credit risk management administration and shareholder’s wealth. In testing this,secondary data were sourced from the randomly selected five banks financials (between the period of2006 to 2010) with the use of relevant ratios. Twohypotheses were tested using multiple regressionand correlation method. The result of hypothesis one showed that the calculated r – statistics (r =.429,p<0.05) was greater than the tabulated r – statistics (r =.381) showing that the test was significantat0.05 alpha level. The result of hypothesis two alsoshowed that the calculated r-statistics (r=.403,p<0.05) was greater than tabulated r-statistics (r=.381) at 0.05 level of significance which impliedthat, there was a significant relationship betweencredit risk management and shareholders’ wealth.Based on these results, the authors recommended that, the banking sector should strive to employobjective standards of professionalism, experienceand high integrity in placement of managers whoare responsible for managing the credit portfolios;for this will largely influence the quality of riskassets management and debt recovery which will in-turn engender confidence in the banking industryand ensure the sustenance of shareholders’ wealth and investment

Sistema de recompensas como estratégia para melhorar a produtividade de colaboradores na Nigéria

This paper appraises reward system as a strategy for increasing employees’ productivity. The effects of intrinsic and extrinsic rewards on employees’ productivity were measured by collating primary data through the use of multistage, stratified and random sampling techniques to sample respondents in University of Lagos. 400 copies of the questionnaire were administered but only 280 copies were recovered for analyses. Regression analyses findings showed coefficient results of: (R2)(0.361; (R2)(0.271); (R)2(0.180) (for hypotheses 1,2, and 3 respectively) to be significant at 0.05 level. The correlation coefficient of 0.386 for hypothesis 4 tested at 99% confident limit, revealed work input and extra rewards to be positively correlated  Este artículo evalúa el Sistema de recompensa como una estrategia para mejorar la productividad de empleados, con referencia particular en la Universidad de Lagos, Nigeria. Los efectos de recompensas intrínsecas y extrínsecas en la productividad de los empleados fueron medidos por la colección de datos primarios por medio de técnicas de muestreo de múltiples etapas, estratificado y aleatorio sobre los respondientes en la Universidad. 400 copias del cuestionario fueron entregadas, pero solo 280 fueron devueltas para análisis. Los resultados del análisis de regresión mostraron coeficiente de resultados de (R2)(0,361; (R2)(0,271); (R)2(0,180)para las hipótesis 1,2, e 3, respectivamente, para ser significativos en nivel de 0,05. El coeficiente de correlación de 0,386 para la hipótesis 4, testada con intervalo de confianza de 99%, reveló que la entrada de trabajo y recompensas extras pueden ser correlacionadas positivamente.Este artigo avalia o Sistema de recompensa como uma estratégia para melhorar a produtividade de colaboradores, com referencia particular na Universidade de Lagos, Nigéria. Os efeitos de recompensas intrínsecas e extrínsecas na produtividade dos colaboradores foram medidos pela coleta de dados primários por meio de técnicas de amostragem multiestágio, estratificada e aleatória sobre os respondentes na Universidade. 400 cópias do questionário foram entregues, mas apenas 280 foram devolvidas para análise. Os resultados da análise de regressão mostraram coeficiente de resultados de (R2)(0,361; (R2)(0,271); (R)2(0,180)para as hipóteses 1,2, e 3, respectivamente, para serem significativos no nível de 0,05. O coeficiente de correlação de 0,386 para a hipótese 4, testada com intervalo de confiança de 99%, revelou que a entrada de trabalho e recompensas extras podem ser correlacionadas positivamente

Sistema de recompensas como estratégia para melhorar a produtividade de colaboradores na Nigéria

This paper appraises reward system as a strategy for increasing employees’ productivity. The effects of intrinsic and extrinsic rewards on employees’ productivity were measured by collating primary data through the use of multistage, stratified and random sampling techniques to sample respondents in University of Lagos. 400 copies of the questionnaire were administered but only 280 copies were recovered for analyses. Regression analyses findings showed coefficient results of: (R2)(0.361; (R2)(0.271); (R)2(0.180) (for hypotheses 1,2, and 3 respectively) to be significant at 0.05 level. The correlation coefficient of 0.386 for hypothesis 4 tested at 99% confident limit, revealed work input and extra rewards to be positively correlated  Este artículo evalúa el Sistema de recompensa como una estrategia para mejorar la productividad de empleados, con referencia particular en la Universidad de Lagos, Nigeria. Los efectos de recompensas intrínsecas y extrínsecas en la productividad de los empleados fueron medidos por la colección de datos primarios por medio de técnicas de muestreo de múltiples etapas, estratificado y aleatorio sobre los respondientes en la Universidad. 400 copias del cuestionario fueron entregadas, pero solo 280 fueron devueltas para análisis. Los resultados del análisis de regresión mostraron coeficiente de resultados de (R2)(0,361; (R2)(0,271); (R)2(0,180)para las hipótesis 1,2, e 3, respectivamente, para ser significativos en nivel de 0,05. El coeficiente de correlación de 0,386 para la hipótesis 4, testada con intervalo de confianza de 99%, reveló que la entrada de trabajo y recompensas extras pueden ser correlacionadas positivamente.Este artigo avalia o Sistema de recompensa como uma estratégia para melhorar a produtividade de colaboradores, com referencia particular na Universidade de Lagos, Nigéria. Os efeitos de recompensas intrínsecas e extrínsecas na produtividade dos colaboradores foram medidos pela coleta de dados primários por meio de técnicas de amostragem multiestágio, estratificada e aleatória sobre os respondentes na Universidade. 400 cópias do questionário foram entregues, mas apenas 280 foram devolvidas para análise. Os resultados da análise de regressão mostraram coeficiente de resultados de (R2)(0,361; (R2)(0,271); (R)2(0,180)para as hipóteses 1,2, e 3, respectivamente, para serem significativos no nível de 0,05. O coeficiente de correlação de 0,386 para a hipótese 4, testada com intervalo de confiança de 99%, revelou que a entrada de trabalho e recompensas extras podem ser correlacionadas positivamente

KONKURENTNA PREDNOST NIGERIJSKE INDUSTRIJE OSIGURANJA: ULOGA INOVACIONE SPOSOBNOSTI

Emerging technologies have given rise to greater opportunities within the insurance sector with innovations upturning the traditional business model. This study examined competitive advantage and the relationship with innovation capability in Nigerian insurance sector. Employing a cross sectional research design, the study utilised primary data obtained from selected insurance companies through the use of a structured questionnaire. Multistage sampling technique was used and data collected was analysed using regression analysis. The findings revealed innovation capability had a significant influence on competitive advantage. The study concluded that there was a need to pay attention to this capability with a capacity to boost the activities of the industry and recommendations were made.Nove tehnologije su omogućile veće mogućnosti u okviru sektora osiguranja, gde su inovacije preokrenule tradicionalni biznis model. Ovaj rad proučava konkurentnu prednost i njen odnos sa sposobnošću za inovacije nigerijskog sektora osiguranja. Uz pomoć međusektorskog dizajna istraživanja, studija koristi primarne podatke dobijene od odabranih osiguravajućih kompanija uz pomoć strukturisanog upitnika. Korišćena je tehnika višefaznog uzrokovanja, a dobijeni podaci su analizirani uz pomoć regresivne analize. Rezultati su pokazali da je sposobnost za inovacije imala značajnog uticaja na komparativnu prednost. Studija zaključuje da postoji potreba da se obrati pažnja na ovu sposobnost sa mogućnošću da se pojačaju aktivnosti industriuje i date su preporuke