Resource productivity management in the services sector

School of Managemen

Managing service recovery

School of Managemen

“What the Hell Just Happened?”: a Phenomenological Case Study of Teaching in the Covid Era

This is a phenomenological case study of teachers at an independent high school in New England during the COVID era. It includes analysis of their recollections of their experiences during the emergency remote shutdown in 2020, and also of their experiences during the 2020-2021 school year, in which they worked under a difficult and complicated hybrid model. It examines their experiences adapting to the pandemic and their perspectives on how it has changed them and their teaching practices. Through interviews with teachers and analysis of documents, this study uncovers positive and negative effects of the school’s organizational responses to pandemic guidelines. The differential experiences of faculty members caused fractures in the school’s sense of community that teachers were hopeful would heal in the post-pandemic era. This study also includes the impact on the administrator who led the school (and conducted the study). The study reveals the importance of communication between administrators and teachers. It also has important implications for research methods for scholarly practitioners

A Poet\u27s Guide to Loving Yourself

A Poet\u27s Guide to Loving Yoursel

\u27Here we start and in Jerusalem we meet:\u27 The Motivational and Organizational Influences of the Israeli Occupation of Palestine on Transnational Salafi Jihad

The Israeli occupation of Palestine and its impact on the proliferation and longevity of transnational Salafi jihad is largely underestimated in current literature. In this thesis, I argue that Palestine, defined as both the nation and physical borders before the Balfour Declaration, largely contributed to the twentieth century revival of transnational Salafi jihad and is used by both Al Qaeda and ISIS as liberation and annihilation movements, respectively. In order to assess the motivational and organizational influences of the Israeli occupation of Palestine on transnational Salafi jihad, I examine the works of Abdullah Azzam, a selection of Osama Bin Laden’s fatwas, and open source recruitment propaganda from Al Qaeda and ISIS. In considering this selection of primary source material, I found that Israel’s occupation of Palestine and the conflict in general has made substantial motivational and organizational contributions to both the proliferation and longevity of transnational Salafi jihadi movements and, in this case, Al Qaeda and ISIS and each organization’s respective grand strategies