Customer service excellence II

In last year’s workshop discussion centred on the problems in the communication chain between publishers and librarians and what could be done to eliminate them. One year on, the presenters will share the results of their latest survey on customer service – have we moved on, or are the issues still the same? In addition the workshop will develop the idea of Charter Mark as a way to improve quality. As more and more university libraries adopt Charter Mark, is it time for publishers and intermediaries to make performance standards publicly available? Can we agree on them and will this make the communication process even more effective

Customer service excellence

Libraries, publishers and subscription agents all seek to improve communication in the information chain. Discussion lists play an important role in the communication between libraries and publishers. However, there are still ongoing issues – libraries often publicly berate publishers for their lack of clarity in communication, but what do publishers think of libraries? Can libraries do more to help publishers improve communication? Are the subscription agents doing enough in the middle to get the information out there? This is intended as a no-holds-barred workshop, covering all publishers and libraries. The presenters hope to come out of the workshops with a clear list of improvements that can be made to make the communication process much more effective

Gold nanoparticle liquid crystal composites as a tunable nonlinear medium

We investigate the nonlinearity of a liquid crystal cell doped with gold nanoparticles by considering their selective absorption. Such nonlinearities are promising for optical processing applications and optical limiters. Systems displaying thermal nonlinearities are particularly attractive as the maximum nonlinearity may occur in the absence of an applied field and additionally this nonlinearity can be controlled by the reorientation of the liquid crystal. We show that there exists a theoretical optimum concentration of absorbers, which maximizes the nonlinearity. Further we show that the nonlinearity of the system can be tuned by the reorientation of the liquid crystal host, with the nonlinearity decreasing from 9 × 10-5 cm2/W to zero by the application of a magnetic field of the order of 0.01 Tesla. This allows a fine control of the diffraction efficiency and, in principle, many other nonlinear effects

Galaxies in Clusters: the Observational Characteristics of Bow-Shocks, Wakes and Tails

The dynamical signatures of the interaction between galaxies in clusters and the intracluster medium (ICM) can potentially yield significant information about the structure and dynamical history of clusters. To develop our understanding of this phenomenon we present results from numerical modelling of the galaxy/ICM interaction, as the galaxy moves through the cluster. The simulations have been performed for a broad range, of ICM temperatures (kT = 1,4 and 8 keV), representative of poor clusters or groups through to rich clusters. There are several dynamical features that can be identified in these simulations; for supersonic galaxy motion, a leading bow-shock is present, and also a weak gravitationally focussed wake or tail behind the galaxy (analogous to Bondi-Hoyle accretion). For galaxies with higher mass-replenishment rates and a denser interstellar medium (ISM), the dominant feature is a dense ram-pressure stripped tail. In line with other simulations, we find that the ICM/galaxy ISM interaction can result in complex time- dependent dynamics, with ram-pressure stripping occurring in an episodic manner. In order to facilitate this comparison between the observational consequences of dynamical studies and X-ray observations we have calculated synthetic X-ray flux and hardness maps from these simulations. These calculations predict that the ram-pressure stripped tail will usually be the most visible feature, though in nearby galaxies the bow-shock preceding the galaxy should also be apparent in deeper X-ray observations. We briefly discuss these results and compare with X-ray observations of galaxies where there is evidence of such interactions.Comment: 14 pages, 8 diagrams, MNRAS (in press

Environmental flows - basics for novices

The term environmental flows has become widely used to define the hydrological regime required to sustain freshwater and estuarine ecosystems and the human livelihoods and well-being that depend on them. A large range of frameworks and methods has been developed to assess environmental flow needs and many authors have identified subtleties in the approaches needed for different situations and required outcomes. This article summaries some basic concepts that can assist those new to environmental flows to navigate the rapidly expanding plethora of information. It briefly covers key areas of setting objectives for river ecosystems, examining pressures that constrain reaching these objectives, the level of detail needed, implementation, and how future changes affect environmental flow assessments