89 research outputs found

    A Defense Perspective on A Reliable and Sustainable Supply of Critical Minerals

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    Canada-United States Law Institute 2022 Experts\u27 Meetin

    Business modeling for services: Current state and research perspectives

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    This paper reviews business model literature from the perspective of extant business modeling approaches in order todiscover research gaps and to outline perspectives which show the possible development of business model modeling.Due to the growing importance of services for many companies and the resulting transformation of product basedbusiness models to service based business models, the paper focuses on the link between business models and services.Thus the paper identifies how the business model construct can provide support for the analysis and design of servicebusiness models. The contribution ends with a brief discussion of missing service-related aspects

    Conceptualizing Resource Orchestration - The Role of Service Platforms in Facilitating Service Systems

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    The digitization, as the profound digital transformation of business activities, processes, competencies, and models, leads in many companies to the implementation of digital service platforms as a nucleus for rapid development and the implementation of reusable digital innovations and solutions. Based on service platforms, companies strive to gain superior resource density that enables interaction with customers and partners in real-time and foster service innovation. This paper focusses on the role and purpose of service platforms in value creation and in particular, the management of resources. For this, a longitudinal single-case study method is conducted that comprises three embedded case studies as units of analysis. In this context, the meta-theoretical foundations of S-D logic are reflected and, as a result, resource orchestration as a management capability of service platforms is introduced and discussed. Moreover, the role of service platforms in managing resources in the development of innovative service systems is examined

    FORMATIVE EVALUATION OF BUSINESS MODEL REPRESENTATIONS - THE SERVICE BUSINESS MODEL CANVAS

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    Drivers like global competition, advances in technology, and new attractive market opportunities foster a process of servitization and thus the search for innovative service business models. To facilitate this process, different methods and tools for the development of new business models have emerged. Nevertheless, business model approaches are missing that enable the representation of co-creation as one of the most important service-characteristics. Rooted in a cumulative research design that seeks to advance extant business model representations, this goal is to be closed by the Service Business Model Canvas (SBMC). This contribution comprises the application of thinking-aloud protocols for the formative evaluation of the SBMC. With help of industry experts and academics with experience in the service sector and business models, the usability is tested and implications for its further development derived. Furthermore, this study provides empirically based insights for the design of service business model representation that can facilitate the development of future business models

    Towards a Cost-Benefit-Analysis of Data-Driven Business Models

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    The emergence of data-driven business models calls for their systematic design and evaluation. In this paper, we focus on a first step towards a Cost-Benefit-Analysis of data-driven business models. Within data-driven business models, data act as enabler for the development of innovative services. However, to justify internal funding of new services, an assessment of the financial impact for the service at hand is often required. We approach this by identifying drivers of cost and benefit based on the Service Business Model Canvases of twenty cases. Based on the results, all drivers and their associated models for quantification were consolidated into a single meta-model. With this, we provide a basis for the economic assessment of service ideas and their refinement during the design process

    UNDERSTANDING THE IMPACT OF REMOTE SERVICE TECHNOLOGY ON SERVICE BUSINESS MODELS IN MANUFACTURING: FROM IMPROVING AFTER-SALES SERVICES TO BUILDING SERVICE ECOSYSTEMS

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    We explore the use of remote service technology in manufacturing. The study provides insights into the impact of information technology use on the service business models in German-based manufacturing companies. For these companies, services become increasingly important to compete in global markets. Our study traces how the use of IT, specifically remote service technology, enables innovation in service business models. The study is exploratory, being based on expert interviews with case companies and industry representatives. The study contributes by providing a systematic account of the link between the use of remote service technology and business model innovation

    Metamodels for Representing Service Business Models

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    Service is a key business for a growing amount of companies. Especially in highly competitive markets, companies can secure their revenue generation and turnover through services. The ongoing change in present companies is associated with the change of existing and emergence of new business models. Especially the co-creation, as a key characteristic of services, and its impact on the business logic should be represented in the business model in a comprehensive way. This paper contributes to this field of research by assessing proposed business model extensions for services to evaluate the state of the art in representing service business models. For this reason the state of the art was considered and examined by defining comparison criteria and analyzing different approaches
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