Hubungan antara Karakteristik Pasien terhadap Kepuasan Pasien (Aspek Tangibles) pada Pelayanan Antenatal Care di Rumah Bersalin Citra Lestari Pabuaran Bojonggede Bogor Jawa Barat

Tujuan Penelitian ini menganalisa hubungan antara karakteristik (umur, pendidikan, pekerjaan, dan gravida) dengan tingkat kepuasan pasien pada pelayanan antenatal care dalam dimensi tangibles di Rumah Bersalin Citra Lestari Pabuaran Bojonggede Bogor Jawa Barat Metode Penelitian menggunakan rancangan cross sectional dengan jumlah responden 106 orang dan pengambilan sampel dalam penelitian ini adalah seluruh ibu hamil yang memeriksakan kehamilannya pada saat mulai kehamilan trimester III. Hasil Hasil pengolahan data didapatkan rerata skor harapan dan Kenyataan atas mutu layanan antenatal care dalam dimensi tangibles 83,65%, tingkat kepuasan pasien pada pelayanan antenatal care dalam dimensi tangibles berdasarkan umur ibu 20thn -35thn 71,1% Ibu tidak puas, 28,9% ibu merasa puas, sedangkan kelompok umur 35thn50% ibu merasa puas dan 50% ibu merasa tidak puas. Tingkat kepuasan pasien pada pelayanan antenatal care dalam dimensi tangibles berdasarkan pendidikan ibu SLTA-PT 75% tidak puas dan 25% ibu merasa puas, sedangkan pendidikan ibu SD-SLTP 50% ibu merasa puas dan 50% ibu merasa tidak puas. Tingkat kepuasan pasien pada pelayanan antenatal care dalam dimensi tangibles berdasarkan Pekerjaan, ibu yang bekerja 77,4% ibu merasa tidak puas 22,6% ibu merasa puas, sedangkan ibu yang tidak bekerja 56,5% ibu merasa tidak puas, 43,5% ibu merasa puas. Tingkat kepuasan pasien pada pelayanan antenatal care dalam dimensi tangibles berdasarkanKelompok gravid, ibu primi gravid 78,1% ibu tidak puas, 21,9% ibu merasa puas, sedangkan ibu multi gravida45,2% ibu merasa tidak puas, 54,8% ibu merasa puas. Hasil uji statistik diperoleh nilai p = 0,068 sehingga ada tidak ada hubungan yang signifikan antara umur responden terhadap kepuasan mutu pelayanan antenatal care pada aspek tangibles. Hasil uji statistik diperoleh nilai p = 0,015 sehingga ada hubungan yang signifikan antara pendidikan rendah dengan tinggi terhadap kepuasan mutu pelayanan antenatal care pada aspek tangibles. Hasil uji statistik diperoleh nilai p = 0,045 sehingga ada hubungan yang signifikan antara ibu yang bekerja dengan yang tidak bekerja terhadap kepuasan mutu pelayanan antenatal care pada aspek tangibles. Hasil uji statistik diperoleh nilai p = 0,001 sehingga ada hubungan yang signifikan antara primipara dan multipara terhadap kepuasan mutu pelayanan antenatal care pada aspek tangibles. Simpulan Adanya hubungan yang bermakna antara pendidikan, pekerjaan, dan gravida dengan kepuasan pasien (aspek tangibles) terhadap pelayanan antenatal care. Berdasarkan ”Importance Performance Analysis” yang dilakukan, yang menjadi prioritas utama untuk ditingkatkan yaitu kuantitas peralatan, kebersihan dan Kenyamanan WC. Sedangkan aspek yang harus dipertahankan adalah kebersihan dan Kenyamanan ruang tunggu dan ruang periksa, penampilan, keramahan, ketrampilan dan layanan informasi dan kesempatan bertanya bagi pasien oleh bidan dan karyawan. Tujuan : Penelitian ini menganalisa hubungan antara karakteristik (umur, pendidikan, pekerjaan, dan gravida) dengan tingkat kepuasan pasien pada pelayanan antenatal care dalam dimensi tangibles di Rumah Bersalin Citra Lestari Pabuaran Bojonggede Bogor Jawa Barat Metode : Penelitian menggunakan rancangan cross sectional dengan jumlah responden 106 orang dan pengambilan sampel dalam penelitian ini adalah seluruh ibu hamil yang memeriksakan kehamilannya pada saat mulai kehamilan trimester III. Hasil : Hasil pengolahan data didapatkan rerata skor harapan dan Kenyataan atas mutu layanan antenatal care dalam dimensi tangibles 83,65%, tingkat kepuasan pasien pada pelayanan antenatal care dalam dimensi tangiblesberdasarkan umur ibu 20thn -35thn 71,1% Ibu tidak puas, 28,9% ibu merasa puas, sedangkan kelompok umur 35thn50% ibu merasa puas dan 50% ibu merasa tidak puas. Tingkat kepuasan pasien pada pelayanan antenatal care dalam dimensi tangiblesberdasarkan pendidikan ibu SLTA-PT 75% tidak puas dan 25% ibu merasa puas, sedangkan pendidikan ibu SD-SLTP 50% ibu merasa puas dan 50% ibu merasa tidak puas. Tingkat kepuasan pasien pada pelayanan antenatal care dalam dimensi tangiblesberdasarkan Pekerjaan, ibu yang bekerja 77,4% ibu merasa tidak puas 22,6% ibu merasa puas, sedangkan ibu yang tidak bekerja 56,5% ibu merasa tidak puas, 43,5% ibu merasa puas. Tingkat kepuasan pasien pada pelayanan antenatal care dalam dimensi tangiblesberdasarkanKelompok gravid, ibu primi gravid 78,1% ibu tidak puas, 21,9% ibu merasa puas, sedangkan ibu multi gravida45,2% ibu merasa tidak puas, 54,8% ibu merasa puas. Hasil uji statistik diperoleh nilai p = 0,068 sehingga ada tidak ada hubungan yang signifikan antara umur responden terhadap kepuasan mutu pelayanan antenatal care pada aspek tangibles.Hasil uji statistik diperoleh nilai p = 0,015 sehingga ada hubungan yang signifikan antara pendidikan rendah dengan tinggi terhadap kepuasan mutu pelayanan antenatal care pada aspek tangibles. Hasil uji statistik diperoleh nilai p = 0,045 sehingga ada hubungan yang signifikan antara ibu yang bekerja dengan yang tidak bekerja terhadap kepuasan mutu pelayanan antenatal care pada aspek tangibles. Hasil uji statistik diperoleh nilai p = 0,001 sehingga ada hubungan yang signifikan antara primipara dan multipara terhadap kepuasan mutu pelayanan antenatal care pada aspek tangibles

The right to spatial development for human flourishing

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Is the Convergence of Accounting Standards Good for Stock Markets?

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Manfaat Data Warehouse pada PT ABC

The purpose of this paper is to analyze the current system to find out problems faced by the company and propose alternative solutions and generate information needed by management by designing a data warehouse according to the information needs of PT ABC. This research implements analysis and design of datawarehouse by Ralph Kimball and Ross cited by Connolly and Begg, known as Nine-Step Methodology. The result obtained is a data warehouse application that may present a multidimensional historical data that can assist the management in decisions. Designing data warehouse at PT ABC makes concise the enterprise dataand can be viewed from several dimensions. It helps users analyze data for strategic decision quickly and accurately

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We study Ihara’s zeta function for graphs in the context of quivers arising from gauge theories, especially under Seiberg duality transformations. The distribution of poles is studied as we proceed along the duality tree, in light of the weak and strong graph versions of the Riemann Hypothesis. As a by-product, we find a refined version of Ihara’s zeta function to be the generating function for the generic superpotential of the gauge theory

Effectiveness of a knowledge-contact program in improving nursing students’ attitude and emotional competence in serving people with HIV/AIDS

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The present study examined the neuro-electrophysiological activity of the brain associated with the application of a herbal remedy developed by a Shaolin monk based upon the Chan healing principle of clearing the orifices (i.e., the nasal cavities). A repeated-measures design was used. Fourteen normal adults were administered herbal remedy and saline solution intranasally on separate sessions. Two intervals of eyes-closed resting EEG data were obtained individually before and after each administration. Results showed that only the herbal remedy but not the saline solution induced elevation in cordance, an index correlated with cerebral perfusion, in the anterior brain region. In addition, the activity of the anterior cingulate cortex (ACC), as examined by the LORETA analysis, was also increased after the application of the herbal remedy but not saline solution. The present study provided some preliminary evidence suggesting that the herbal nasal drop enhanced the activity of the frontal lobe and ACC. Implications for the potential clinical application of the herbal remedy to treat patients with frontal lobe disorders were discussed

The Measurement of Condom Use in Four Countries in East and Southern Africa

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