Factors influencing green warehouse practices in Malaysian warehouse industry: an empirical analysis Siti Norida Wahab, Nazura Mohamed Sayuti and Azimah Daud.

The purpose of this study is to provide an understanding of the factors influencing green warehouse practices (GWP) in the Malaysian warehouse industry. Both stakeholder theory (ST) and institutional theory (IT) act as the foundation in developing the theoretical framework. Six factors were identified resulted from preliminary data gathering and an extensive literature review for constructing the model. The sample size consists of 226 respondents with the acceptance rate of 89 per cent. The findings revealed that customer demand, owner support, employee involvement, top management commitment, industry competition, and governmental pressure are positively associated with GWP. Based on the findings, warehouse companies and relevant authorities in Malaysia should focus on the importance of GWP towards becoming more competitive in the global market. The study provides a theoretical gap by proposing a valuable implication to scholars and practitioners in promoting sustainable industrial development which aligns with the government national agenda

Factors influencing green warehouse practices in Malaysian warehouse industry: an empirical analysis / Siti Norida Wahab, Nazura Mohamed Sayuti and Azimah Daud

The purpose of this study is to provide an understanding of the factors influencing green warehouse practices (GWP) in the Malaysian warehouse industry. Both stakeholder theory (ST) and institutional theory (IT) act as the foundation in developing the theoretical framework. Six factors were identified resulted from preliminary data gathering and an extensive literature review for constructing the model. The sample size consists of 226 respondents with the acceptance rate of 89 per cent. The findings revealed that customer demand, owner support, employee involvement, top management commitment, industry competition, and governmental pressure are positively associated with GWP. Based on the findings, warehouse companies and relevant authorities in Malaysia should focus on the importance of GWP towards becoming more competitive in the global market. The study provides a theoretical gap by proposing a valuable implication to scholars and practitioners in promoting sustainable industrial development which aligns with the government national agenda

Impact of Automated Parcel Stations on E-Commerce’s Last-Mile Delivery

As technology develops and advances, last-mile delivery is deemed to be a crucial component of online trading. The use of automated parcel stations (APS) sustenance sustainable last-mile delivery among SMEs and e-commerce users. Thus, it is essential to ensure APS is able to increase efficiency, reduce shipping and labour costs as well as offer free, convenient delivery and return processes. This study aims to understand the challenges of APS usage and propose a mitigation strategy for better use of APS in Malaysia towards enhancing last-mile delivery services among SMEs and e-commerce users. Keywords: Automated parcel station, last-mile delivery, e-commerce, sustainable supply chain management eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under the responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians), and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v7i21.367

Smart Trolley Apps: A Solution To Reduce Picking Error

An order picking activities refers to an act of retrieving any items from the storage locations in the warehouses. In common situation, these activities is often performed by human. Due to that condition, high human error and high cost impact were spotted on a manual order picking activities. Thus, previous studies have developed various methods to support the practitioners especially in creating a more efficient order picking process. In spite of the vast discussion and evidence that shows an order pickers tend to deviate from its optimal routes and putting the efficiency of these routing approaches at stake, very little discussion were focus on the implementation of smart application through IT usage and device to reduce the problem faced in the warehouse. Thus, it is the main intention of this this paper to presents a detailed analysis on the relative factors affecting the efficiency of order picking activities in the warehouse and suggest the smart trolley as a solution to overcome the problem. The smart trolley apps is then proposed to increase the picking process in warehouse. The results of this paper indicate that extensive use of smart trolley apps as a solution to a more effective ways of order picking

Antecedents of Green Warehousing: A Theoretical Framework and Future Direction

In todays competitive logistics environment, green and sustainable approaches are gaining academic interest. This paper aims to develop a theoretical framework to enhance understanding and academic knowledge on the antecedents of green warehouse practices (GWP). This paper employs content analysis approach to extract the potential factors to GWP. It then reviews and synthesises the GWP factors by applying two prominent management concepts of stakeholder and institutional theories. Through the review and discussion, six GWP factors; employee involvement, top management commitment, owner support, governmental pressure, industry competition, and customer demand are highlighted. Additionally, six propositions of GWP are presented and the framework developed in this conceptual paper underlines the internal and external GWP instigators. The conceptual nature of this paper offers a preliminary insights of GWP where the synergy between external and internal elements must coexist to successfully implement GWP. The developed theoretical framework presents a platform for future empirical GWP studies

A Theoretical Framework on Customer Satisfaction in an Automotive Lubricant Market

Malaysia was reported to have the highest car ownership ratio in the ASEAN region, with 3.3 people per vehicle. As a result of this rapidly growing automotive sector, Malaysia experienced a rise in the demand for premium lubricants. Recognizing the fact that most automobile users would rather pay a mechanic or workshop to perform an oil change rather than do it themselves, hence, this study seeks to understand the antecedents that influence automotive lubricant consumer satisfaction. A content analysis approach is used in this study to discover potential antecedents of consumers' quality-of-service experiences. The SERVQUAL model is then employed as the theoretical foundation for investigating and synthesizing the antecedents. Five antecedents are addressed during the examination and discussion: tangibility, dependability, responsiveness, assurance, and empathy. In addition, five quality-of-service experience propositions are offered, and the framework developed in this conceptual study highlights the quality-of-service experience instigators. This study's conceptual nature provides preliminary insights into the quality-of-service experience in the automotive lubricant market. This study contributes to the body of knowledge by illuminating the antecedents that promote service quality, resulting in satisfied customers who will in turn stimulate the Malaysian automotive lubricant market, which can lead to a significant increase in the industry's contribution to Malaysia's gross domestic product (GDP) rate. The developed theoretical framework serves as a foundation for future empirical studies of quality-of-service experience

China's National Sword Policy Reaction to Southeast Asia's Waste Trade and The Transition to A Circular Economy

Waste trade, like those of other resources, has grown globally. The waste trade must be implemented in order to ensure environmental sustainability and the transition to a circular economy (CE). Waste trade, in the context of CE, serves as a basis for the development of circular business operations by facilitating end-of-life product management activities such as product return, reuse, recycling, and refurbishment. China is regarded as a global leader in recycling and solid waste disposal. Solid waste management is the process of reusing manufactured products to recover and reuse resources including plastics. However, the reassessment of the quality of traded recyclable materials has sparked a global waste governance dilemma. The goal of this study is to bring attention to the environmental consequences of plastic waste in a transition to a CE and the overview of China's national sword policy prohibition law. Using a qualitative approach, this study will analyse, assess, and formulate the practices of the waste trade that is now practised in the business. Various types of waste and how they cause emissions, waste trade and CE, China’s national sword policy and the consequences of worldwide plastic trade on businesses and the environment will be discussed. Additionally, a few steps that should be addressed including appropriate waste management and public awareness are also discussed

Unlocking Nanotechnology Adoption Intention in the Malaysian Food Industry

The purpose of this study is to investigate the factors that motivate nanotechnology adoption in the food industry. The study collects 101 responses from food industry operators in Klang Valley, Malaysia, via a quantitative field survey. The data was analysed using Structural Equation Modelling (SEM). The findings show that effort expectation, price value, and trust have no statistical impact on nanotechnology adoption, whereas performance expectancy and top management support have positive effects. Given that this study is one of the few that investigates factors influencing nanotechnology adoption, it should give useful information for future studies on the food industry and nanotechnology adoption among researchers and practitioners

Revolutionizing Operational Excellence: Advancing the Automotive Industry through Lean Principles

Lean principles and practices (LPP) are a set of manufacturing philosophies emphasizing waste reduction, continuous improvement, and value creation. The LPP prioritize customer value, employee involvement, and streamlined processes. The LPP enables a company to enhance efficiency, quality, and customer satisfaction, transforming operations into agile, cost-effective, and responsive systems. However, the Malaysian automotive industry faces a challenge in implementing LPP towards achieving operational performance. It includes resistance to change, cultural barriers, inadequate training, legacy systems, limited resources, external economic factors, and supplier issues. Overcoming these challenges requires a strategic and collaborative approach to successfully implement and sustain LPP. Hence, this study aims to investigate critical success factors affecting LPP towards achieving operational performance in the Malaysian automotive industry. This study was conducted by detailed literature reviews by i) defining research questions, ii) identifying relevant databases, iii) conducting keyword searches, iv) assessing and selecting articles, v) summarizing findings, and vi) synthesizing information. This systematic approach ensures a comprehensive and structured review of existing knowledge on LPP. Through the review and discussion, the study exhibits that; stakeholders’ commitment, waste elimination, quality focus (Jidoka), supply chain collaboration, and just-in-time manufacturing Kaizen (continuous improvement) are able to improve the Malaysian automotive industry operational performance. Furthermore, six LPP propositions are presented, and the framework established in this conceptual study highlights the LPP success factors. The conceptual nature of this study provides a preliminary understanding of LPP, where the synergy between external and internal elements must coexist in order for LPP to be successfully implemented. The developed theoretical framework serves as a foundation for future empirical LPP research. Given that this study is one of the few that studies critical success elements of LPP implementation, it should provide useful information for future LLP and automotive industry research. This study provides future scholars with easy access to data on critical success factors of implementing LPP in the automobile industry, which is in line with the SDGs agenda. The authors anticipate this study to have a significant impact on practitioners, particularly automobile manufacturers and other key stakeholders, about the potential benefits of implementing LPP across the automotive industry, particularly in emerging market economies

The Impact of Logistics Services On The E-Shoppers' Satisfaction

In a digital era, E-commerce is fast-growing industry. People never thought to live without E-commerce. A day without E-commerce would be complicated, inconvenience and impossible. There are many components in online shopping market that play important roles in satisfying online shoppers. One of it is logistics services which influence online shoppers satisfaction level. Thus, this study mainly explore how logistics services may influences online shoppers satisfaction level. The specific aim of this paper is to determine the main logistics services elements that influences satisfaction of online shoppers. A total of 178 respondents who have experienced in online shopping were interviewed face-to-face using a structured questionnaire. Pearson correlation and multiple regression were used to analyze the data. The findings from the study revealed that service recovery, delivery service and customer service were the factors positively influencing the satisfaction level of E-commerce shoppers. The results of this study would helpful for online retailers to identify ways for improvement of their services especially from logistics perspective that eventually will enhance shoppers loyalty and enhance satisfaction