Civic Probes: A Method That Embeds Questions of Civic Infrastructure and Participation

Many civic technologies within HCI, despite having various ambitions and purposes, fail in similar and predictable ways. In this article, we posit that the fundamental pathologies that have held back or obstructed digital civics studies are inherent in the way participatory and grassroots approaches are adopted by digital civics researchers. Specific aspects of the designer\u27s or researcher\u27s expertise and experience are often put aside in the pursuit of a (participatory/user-centered/co)-design that is diligent in its avoidance of technodeterminism and other forms of top-down-ism to the detriment of applying learning from lived experience

Designing the vote : an exploration of electronic voting as a tool for political participation

PhD ThesisThis thesis describes my attempt to envisage electronic voting as a tool for political engagement by challenging the conventional understanding of the role of technology in democracy as only facilitating ‘politics’ referring to the means, structures and mechanisms that enable governing. This entails the reappropriation of voting as a tool that embeds methods for dissent to be democratically manifested, and the discovery of novel ways with which voting systems can be designed to encourage citizen involvement in political processes; from setting up polls and political canvassing to voting and political deliberation. I materialize this novel conceptualization of voting by introducing a design framework that enables us to rethink the capacities of systems to support various democratic contexts. We instantiate this framework for the design and development of novel voting prototypes that we later deploy in collaboration with local communities in Newcastle upon Tyne and Cambridge in order to gain an understanding of how their affordances and contextual parameters influence political participation. As a result, in this thesis we present a number of case studies incorporating new designs, empirical methods and findings that begin to explore this conceptualisation of voting as a tool for political engagement. More specifically, we explore: (i) the reappropriation of voting as not only supporting the doing of politics, but also the participation of the involved stakeholders in a political process; (ii) the capacities of voting systems that enable this profound citizen participation to be materialised in local contexts and the possible change that might result from this; and (iii) the contextual parameters affecting citizen engagement in voting such as the system’s ownership and the authority to drive political agendas. In doing so, we offer new insights into the potential of voting to support political engagement and participation

Post-mortem information management: exploring contextual factors in appropriate personal data access after death

\ua9 2024 The Author(s). Published with license by Taylor & Francis Group, LLC.With the increasing size and complexity of personal information and data landscapes, there is a need for guidance and support in the appropriate management of a deceased person’s postmortem privacy and digital legacy. However, most people engage poorly with existing mechanisms for specifying and planning for access and suitable usage of their own data. We report on two studies exploring the ways in which contextual factors such as the accessor and the data type may affect the appropriateness of personal data flows differently during life and after death. Our findings indicate that suitable data access after death is highly individual and contextual, with differences in appropriateness between during-life and after-death data flows significantly affected by the accessor and the data type in question. We identify that ambiguous accessor motivation, failure to communicate intent, changing temporal context and latent data values further complicate the act of digital legacy planning. Our findings also provide further evidence for the existence of a postmortem privacy paradox in which reported user behaviors do not reflect intent. With this in mind, we offer design recommendations for the integration of digital legacy planning functionality within Personal Information Management (PIM) and Group Information Management (GIM) systems

BallotShare:an exploration of the design space for digital voting in the workplace

Digital voting is used to support group decision-making in a variety of contexts ranging from politics to mundane everyday collaboration, and the rise in popularity of digital voting has provided an opportunity to re-envision voting as a social tool that better serves democracy. A key design goal for any group decision-making system is the promotion of participation, yet there is little research that explores how the features of digital voting systems themselves can be shaped to configure participation appropriately. In this paper we propose a framework that explores the design space of digital voting from the perspective of participation. We ground our discussion in the design of a social media polling tool called BallotShare; a first instantiation of our proposed framework designed to facilitate the study of decision-making practices in a workplace environment. Across five weeks, participants created and took part in non-standard polls relating to events and other spontaneous group decisions. Following interviews with participants we identified significant drivers and limitations of individual and collective participation in the voting process: social visibility, social inclusion, commitment and delegation, accountability, influence and privacy

Revolting from Abroad: The Formation of a Lebanese Transnational Public

Nowadays social movements are driven by networks of people who resort to social media platforms to rally, self-organise and coordinate action around a shared cause, which can be referred to as the formation of publics. Due to years of political instability, conflicts, corruption, sectarianism, economic collapse and declining living conditions, in October 2019 Lebanon witnessed uprisings which transcended into a wider social movement. As the movement unfolded, Lebanese diaspora members living across the world formed their own publics in support of the Lebanese revolution that interfaced with the local Lebanon-based publics. As such, a broader transnational public emerged as a result of the coordinated online and offline efforts between diaspora actors and local actors, which had a crucial role in mitigating the aftermath of the compounded crises that hit Lebanon. In this paper, through observation and interviews with Lebanese diaspora members, we contribute a socio-technical understanding of the formation of a transnational public, with a particular focus on the underlying infrastructures that enabled its creation. Furthermore, we surface the challenges in relation to sustaining such a diaspora public and its interfacing with local publics in Lebanon. We contribute empirical insights that highlight how different technological tools and platforms, coupled with social processes built within diaspora groups and with local actors, led to the formation of such a multilayered transnational public

Designing for Employee Voice

Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals – Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access – in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped discourse and supported the creation of a trusted environment for employee voice

Surfacing Small Worlds through Data-In-Place

We present findings from a five-week deployment of voting technologies in a city neighbourhood. Drawing on Marres’ (2012) work on material participation and Massey’s (2005) conceptualisation of space as dynamic, we designed the deployment such that the technologies (which were situated in residents’ homes, on the street, and available online) would work in concert, cutting across the neighbourhood to make visible, juxtapose and draw together the different ‘small worlds’ within it. We demonstrate how the material infrastructure of the voting devices set in motion particular processes and interpretations of participation, putting data in place in a way that had ramifications for the recognition of heterogeneity. We conclude that redistributing participation means not only opening up access, so that everyone can participate, or even providing a multitude of voting channels, so that people can participate in different ways. Rather, it means making visible multiplicity, challenging notions of similarity, and showing how difference may be productive

Data-in-Place: Thinking through the Relations Between Data and Community

We present findings from a year-long engagement with a street and its community . The work is targeted at exploring how the production and use of data is bound up with place, both in terms of physical and social geography. We detail three strands of the project. First, we consider how residents have sought to curate existing data about the street in the form of an archive with physical and digital components. Second, we report endeavours to capture data about the street’s environment, especially of traffic moving through it. Third, we draw on the possibilities afforded by technologies for polling opinion. We reflect on how these engagements have: materialised distinctive relations between the community and their data; surfaced flows and contours of data , and spatial, temporal and social boundaries ;and enacted a multiplicity of ‘small worlds’. We consider how such a conceptualisation of data-in-place is relevant to the design of data technologies

A City in Common: A Framework to Orchestrate Large-scale Citizen Engagement around Urban Issues

Citizen sensing is an approach that develops and uses lightweight technologies with local communities to collect, share and act upon data. In doing so it enables them to become more aware of how they can tackle local issues. We report here on the development and uptake of the 'City- Commons Framework for Citizen Sensing', a conceptual model that builds on Participatory Action Research with the aim of playing an integrating role: outlining the processes and mechanisms for ensuring sensing technologies are co-designed by citizens to address their concerns. At the heart of the framework is the idea of a city commons: a pool of community-managed resources. We discuss how the framework was used by communities in Bristol to measure and monitor the problem of damp housing