Brukermedvirkning i barnevernets beslutningsprosesser. Familiers opplevelse av brukermedvirkning i undersøkelsesfasen i en barnevernsak

Målsetningen er å studere fenomenet brukermedvirkning i barneverntjenesten, med særlig fokus på beslutningsprosesser, for å se hvilke kriterier som bør ligge til grunn for at brukerne selv skal kunne oppleve medvirkning. Jeg har valgt en kvalitativ tilnærming til studien. Datagrunnlaget er basert på intervju med seks foreldre som alle har erfaring med utprøving av en ny undersøkelsesmetode som kalles ”nettverksmodellen”. Disse seks foreldrene er intervjuet om deres opplevelse av brukermedvirkning i undersøkelsene som er gjennomført etter ”nettverksmodellen”. Intervjuene er transkribert og analysert opp mot teoretisk utvalg som er beslutningsteori og kommunikative beslutningsprosesser, med særlig vekt på ”prosedyreperspektivet”(Skivenes, 1997).Master i barnevernMABARN35

Narratives from parents in England and Norway

The framework for assessment in child protection, as well as the context of the welfare state, differs between England and Norway. Assessments in England are structured in terms of a set model (the triangle) and procedures to be followed, whereas in Norway there are few national guidelines and not a set model for assessments. This underpins professional judgement as the most important component in Norway. This is a study of parents` experiences from assessment in these two contexts, and patterns and themes of assessment experiences have been identified in the two countries through a narrative analysis of in-depth interviews with parents. When asked about their opinions of the current assessment framework, parents in both countries talk more about feelings than about framework and procedures, as their experiences of assessment are similar in both countries. First and foremost, they experience strong emotions in a stressful situation, including anxiety, frustration and powerlessness, but also relief. These cross-national emotions might provide information about how assessment is a stressful situation for the parents involved. However, we find some differences in the way social work is acted out according to the national assessment framework and policy context. In England, the framework and procedures seem to provide clarity with regard to process and power within the system. In Norway, the assessment is characterized by a professional judgement accompanied by more resources, which we find enables helpful decisions from a family perspective. However, this heavy reliance on relationships using professional judgement might also be viewed as a source of informal power. These findings are discussed in relation to theories of emotions and the concept of power. Regarding implications for practice, we would recommend a more explicit awareness of help and control in assessment among social workers involved, together with a clear communication on the topic of emotions and power in assessment

Assessment in Child Protection

Good quality assessment in Child Protection is crucial to ensure adequate protection and provision. This article explores social workers` experiences with two different Child Protection assessment models: the “professional judgment model”, exemplified by Norway, and the “structured assessment model”, exemplified by England. The aim is to explore the experiences of social workers who carry out assessments in England and Norway, and compare and discuss these experiences in light of “accountability” theory

Assessment in child protection : A comparative study Norway - England

Doktorgradsavhandling i Sosialt arbeidAims: The overall aim of this thesis was to explore the phenomenon of assessment in child protection by comparing two different assessment practices, the Norwegian and the English. Additional aims have been to generate knowledge by interpreting findings from the perspectives of professionals and parents who have experienced assessment, and to contribute to identify central aspects of the use of professional judgement in child protection assessments. The guiding research questions throughout this thesis have been: what mechanisms are at play in assessments in the two contexts, and what seem to constrain and support fruitful assessment practices? Additionally, what can we learn from each other (Norway-England) in terms of such practices? A “Critical Realist” approach has been applied as an overarching perspective throughout this thesis. Methods: The data source for this study consists of interviews with social workers and parents from Norway (Bergen) and England (Bristol), together with assessment reports from both countries. This is an in-depth study with a qualitative approach, including interviews with 14 social workers regarding their perspectives on practice, analyzed by means of thematic content analysis. Additionally, 11 interviews with parents were undertaken, who had been assessed by social workers following child protection concerns, analyzed by means of thematic narrative approach. Furthermore, a total of 31 assessment reports (which were not linked to the family cases), were analyzed through textual content analysis. Results: When analyzing the professionals` experiences (Paper 1) three main themes emerged: 1.Assessment framework, 2. Professional judgements, and 3. Contextual factors. The main findings show that the social workers in Norway and England experienced their respective assessment framework quite differently. Specifically, social workers in Norway presented professional judgement as a core element of assessing in child protection, but looked for more structured ways to make good judgements. However, they were concerned about increases in bureaucracy in the assessment process, resulting in more paperwork and less time spent with families. The social workers in England were proud of their “triangle” model for assessment and the general thoroughness in the system, but they longed for more trust to use professional judgement in assessment, and more resources to meet the needs of families after assessment. Differences between the two groups were discussed in the light of contextual factors, with special focus on the concept of accountability: How does the government in each country restrict and/or support the professional judgement of social workers when assessing in child protection? Differences were found in national accountability approaches, with the English authorities turning to structural accountability strategies by controlling and reducing the space for professional judgement through structures and procedures, and the Norwegian authorities on the other hand using a more epistemic accountability approach by supporting, rather than restricting, the room for professional judgements through resources in terms of staff and education. The parents’ experiences (Paper 2) resulted in two overarching themes of “emotions” and “power” in assessment practice. When asked about their opinions of the current assessment framework, families in both countries talked more about feelings than about framework and procedures. The parents` experiences of assessment were similar in both countries. First and foremost they experienced strong emotions in a stressful situation: anxiety, frustration, powerlessness, but also relief. However some differences were identified in the way social work is acted out according to the national assessment framework and policy context. The English framework and procedures seemed to contribute to provide clarity with regard to process and power within the system. The Norwegian assessment practice was characterized by professional judgement accompanied by more resources, which seems to enable helpful decisions from the family’s point of view. However, this heavy reliance on professional judgement within relationships was also viewed by parents as social workers’ having informal power. Paper 3 is a theoretical analysis of the different characteristics illustrated by Norway and England regarding the role of professional judgement in child protection assessments. This paper explores and discusses the different ways in which professional judgement is understood and addressed in each system. Acknowledging child protection as a “Wicked problem”(in terms of complexity), a model of Grounded Professional Judgement is proposed, based on notions of epistemic responsibility and accountability to support the exercise of professional judgement in situations of uncertainty. Thismodel occupies a middle position between those currently reflected in the assessment systems in the English and Norwegian context. Retaining a commitment to the use of professional judgements, the model nonetheless provides a structure within which a judgement can be exercised more rigorously, transparently and in a way that can be called to account. In this way, Grounded Professional Judgement may provide a counterbalance to the potential idiosyncrasies of decision making, and avoids professional judgement being elevated to a point where it is beyond challenge or critique. At the same time, in systems where the space for professional judgement has been reduced at the expense of increased procedure and bureaucracy, it would provide a framework within which professional judgement can be “reclaimed” by social workers and built back in to practice. Conclusions: Assessment frameworks in child protection seem to be of importance for all those involved in assessment practice. Experiences from Norway and England can be used as illustrations of different stances on a continuum where different assessment frameworks and practices include diverse framing of the problems. Heavy reliance on assessment structuresmay restrict the room for professional judgements (as seen in England), whilst lack of mandatory assessment structures implies heavy reliance on professional judgement (as seen in Norway). The pitfalls on both ends of this continuum imply that a middle-position might be most fruitful in assessment; the main question is where to find the balance between the two. It also appears fruitful to support assessments by systemic factors, eg enough resources in terms of staff, education and interventions, together with constructive public debate. From the families` point of view, the “right” balance involves clarity of the assessment process and power issues, and provision of tailored services and interventions after assessment

Brukermedvirkning i barnevernets beslutningsprosesser. Familiers opplevelse av brukermedvirkning i undersøkelsesfasen i en barnevernsak

Målsetningen er å studere fenomenet brukermedvirkning i barneverntjenesten, med særlig fokus på beslutningsprosesser, for å se hvilke kriterier som bør ligge til grunn for at brukerne selv skal kunne oppleve medvirkning. Jeg har valgt en kvalitativ tilnærming til studien. Datagrunnlaget er basert på intervju med seks foreldre som alle har erfaring med utprøving av en ny undersøkelsesmetode som kalles ”nettverksmodellen”. Disse seks foreldrene er intervjuet om deres opplevelse av brukermedvirkning i undersøkelsene som er gjennomført etter ”nettverksmodellen”. Intervjuene er transkribert og analysert opp mot teoretisk utvalg som er beslutningsteori og kommunikative beslutningsprosesser, med særlig vekt på ”prosedyreperspektivet”(Skivenes, 1997)

Assessment in Child Protection : social workers' voices in England and Norway

Good quality assessment in Child Protection is crucial to ensure adequate protection and provision. This article explores social workers` experiences with two different Child Protection assessment models: the “professional judgment model”, exemplified by Norway, and the “structured assessment model”, exemplified by England. The aim is to explore the experiences of social workers who carry out assessments in England and Norway, and compare and discuss these experiences in light of “accountability” theory.<br /

Family counselors’ professional assessments when children are at risk due to enduring parental conflicts

The aim of this article is to explore Norwegian family counselors´ professional assessments when children are at potential risk due to enduring parental disputes. These disputes present complex clinical challenges and are often considered being in a gray area of whether the situation is a family matter or if there is a need for the assessment of child welfare services. The analysis builds on a survey and focus group interviews. Findings from this study show that family counselors are concerned for children involved in interparental conflicts, but this concern does not necessarily manifest in their reporting to the child welfare services. Rather, our findings show that the family counselors prefer to utilize their own services and that of other stakeholders in such situations. Enduring conflicts present significant challenges relating to the assessments and decisions of what is the most adequate help for the unique child and family. The article points toward professional thresholds for intervention and risk of child maladjustment as a challenging aspect of practice in high-conflict cases

Narratives from parents in England and Norway: Power and emotions in child protection assessments

The framework for assessment in child protection, as well as the context of the welfare state, differs between England and Norway. Assessments in England are structured in terms of a set model (the triangle) and procedures to be followed, whereas in Norway there are few national guidelines and not a set model for assessments. This underpins professional judgement as the most important component in Norway. This is a study of parents` experiences from assessment in these two contexts, and patterns and themes of assessment experiences have been identified in the two countries through a narrative analysis of in-depth interviews with parents. When asked about their opinions of the current assessment framework, parents in both countries talk more about feelings than about framework and procedures, as their experiences of assessment are similar in both countries. First and foremost, they experience strong emotions in a stressful situation, including anxiety, frustration and powerlessness, but also relief. These cross-national emotions might provide information about how assessment is a stressful situation for the parents involved. However, we find some differences in the way social work is acted out according to the national assessment framework and policy context. In England, the framework and procedures seem to provide clarity with regard to process and power within the system. In Norway, the assessment is characterized by a professional judgement accompanied by more resources, which we find enables helpful decisions from a family perspective. However, this heavy reliance on relationships using professional judgement might also be viewed as a source of informal power. These findings are discussed in relation to theories of emotions and the concept of power. Regarding implications for practice, we would recommend a more explicit awareness of help and control in assessment among social workers involved, together with a clear communication on the topic of emotions and power in assessment

High Conflicts as Wicked Problems from the Perspective of Family Counsellor and Child Welfare Services in Norway

This article explores professionals’ understanding and experiences of parental high conflicts in Norwegian family counsellor and child welfare services. The data were analysed using reflexive thematic analysis, examining four focus group interviews with a total of 24 professionals. We used tame and wicked problems as a theoretical frame of reference in order to discuss how high conflict cases can be understood. The analysis shows that the complexity and experiences of high conflicts challenge professionals in their assessments and development of solutions. Our conclusion is that the nature of the complexity, unpredictability, and instability of high conflicts fits within the framework of wicked problems