Tilaus-toimitusketjun kehittäminen : Toimitusvarmuusprosessin selvittäminen

Tämän opinnäytetyön toimeksiantaja oli konenäkö-, mittalaite-, radiotaajuus RF- ja valokuitutekniikan asiantuntija Orbis Oy. Työn tavoitteena oli tutkia tilaus-toimitusketjua sekä toimitusvarmuutta, jotta ketjusta saataisiin tehokkaampi ja tuottavampi. Nykytilanne kartoitettiin haastattelemalla yrityksen henkilökuntaa eri vaiheissa ketjua sekä Vantaan että Viron toimipisteessä ja käsittelemällä ongelmia, joita työntekijöillä ilmenee osastoilla. Osa ongelmista ja kehityskohteista ilmeni opinnäytetyönkirjoittajan työskennellessä yrityksessä. Teoriatietoa opinnäytetyöhön haettiin alan julkaisuista, tutkimuksista ja yrityksen sisäisistä dokumenteista. Kehitysideat muodostuivat rajattaessa ongelmakohtia, jotka aiheuttivat hidas-teita ja myöhästymisiä ketjussa. Työssä nousi esille kolme pääkehitysehdotusta. Ensimmäinen kehitysehdotus oli rutiinitehtävien automatisointi niin, että kaikki työajat olisivat hyödynnettävissä. Toisena esille nousi tiedon jakaminen ilman sähköpostien kuormittamista aiempaa enempää. Tähän löytyi ratkaisuksi ennusteiden lisäämisestä intranetiin, josta ne olisi nähtävillä niille, jotka tarvitsevat ennusteita työssään. Kolmantena ja ehkä laajimpana asiana oli tarkentaa ennusteita sekä pyrkiä sitouttamaan ennusteet. Näillä saadaan esimiehille varmempi ote tehdä tarvittavia muutoksia etukäteen. Tämän opinnäytetyön valmistumiseen mennessä ei jatkotoimenpiteitä ole otettu käytäntöön, joten kehitysehdotuksien tuloksia ei ole vielä saatavilla.This thesis was commissioned by Orbis Oy, which is an expert in machine vision, measuring devices, RF- and modern fiber optic -technology. The aim of this thesis was to examine the demand-supply chain of Orbis Oy with a view of making it more effective and more productive. The current situation of the demand-supply chain was surveyed by interviewing companies’ employees along the demand-supply chain in Vantaa and Estonia. Also areas of development that the employees had in their units were examine here. Some of the problems and development targets came up while the writer of the thesis was working for the company. Theory for the thesis was collected from research publications with field, studies and the companies’ internal documentation. Development ideas were formed by separating the problems in the demand-supply chain which caused slow-downs and delays. Three main development targets emerged in the thesis. The first development point was to automate routine work so that all the working time could be utilized. Secondly came up sharing forecast information without overloading e-mails. The solution was to add forecasts into the Intranet so that anyone who needs forecasts can see them. The third and maybe the largest problem was to get more accurate forecasts with a goal of making binding forecasts, after which the managers would be confident to make the necessary changes in advance. By the date this thesis was completed further actions have not been taken into use, so that the results of the development process are not available.Opinnäytetyö ei ole julkinen, vaan salattu työnantajan ja tekijän välillä. Täällä oleva työ on vain raapaisu siitä, mitä se on alunperin opinnäytetyön antajalle ja tekijälle

Toimintamalli käytettävyyspohjaiselle huoltosopimustoiminnalle: Malli käytettävyyden hallinnasta ja laskentaan vaikuttavista tekijöistä

Customers and suppliers have started to prefer availability based maintenance contracts as maintenance contracts and using these kinds of contracts is becoming a trend in the industry. In availability based maintenance contracts the supplier does not sell maintenance, but for example availability of the operation in the customer plant. The main objective of this study is to enable for the target company to manage these kinds of contracts and to create tools to support those contracts. This thesis is a study on what are the important factors in availability and how are those managed in the contract where equipment are not always manufactured by the supplier and equipment are not similar to one and other. The goal of the thesis is to examine availability based maintenance contract framework and availability costs with availability factors. To the research is selected a case study as a research method. It was grounded with literature review, benchmarking and interviews. Based on literature review, benchmarking and interviewing the framework was created for the target company to be used to manage availability based maintenance contracts. Based on the framework, it was determined a suitable availability calculation model. With the calculation model it is possible to examine different factors and costs influences on availability. Also, effects of changes in availability to the company’s total cost and profitability are investigated. The research offers a methodology for adopting availability based maintenance contracts in target company. The emphasis is put on clarifying and focusing the availability factors and those affect to availability. While doing the research it was noticed that small changes in availability have a large impact on company’s performance and profitability. As a future measurement is presented that the company becomes more familiar with availability and that the company’s management gives clearer instructions on where to invest in and what changes does it require from the company. This includes for example that the company start systematically design and manufacture equipment for availability purposes. This would make maintenance work faster and increase availability

Toimintamalli käytettävyyspohjaiselle huoltosopimustoiminnalle: Malli käytettävyyden hallinnasta ja laskentaan vaikuttavista tekijöistä

Customers and suppliers have started to prefer availability based maintenance contracts as maintenance contracts and using these kinds of contracts is becoming a trend in the industry. In availability based maintenance contracts the supplier does not sell maintenance, but for example availability of the operation in the customer plant. The main objective of this study is to enable for the target company to manage these kinds of contracts and to create tools to support those contracts. This thesis is a study on what are the important factors in availability and how are those managed in the contract where equipment are not always manufactured by the supplier and equipment are not similar to one and other. The goal of the thesis is to examine availability based maintenance contract framework and availability costs with availability factors. To the research is selected a case study as a research method. It was grounded with literature review, benchmarking and interviews. Based on literature review, benchmarking and interviewing the framework was created for the target company to be used to manage availability based maintenance contracts. Based on the framework, it was determined a suitable availability calculation model. With the calculation model it is possible to examine different factors and costs influences on availability. Also, effects of changes in availability to the company’s total cost and profitability are investigated. The research offers a methodology for adopting availability based maintenance contracts in target company. The emphasis is put on clarifying and focusing the availability factors and those affect to availability. While doing the research it was noticed that small changes in availability have a large impact on company’s performance and profitability. As a future measurement is presented that the company becomes more familiar with availability and that the company’s management gives clearer instructions on where to invest in and what changes does it require from the company. This includes for example that the company start systematically design and manufacture equipment for availability purposes. This would make maintenance work faster and increase availability