Taylorism, targets and the pursuit of quantity and quality by call centre management

The paper locates the rise of the call centre within the context of the development of Taylorist methods and technological change in office work in general. Managerial utilisation of targets to impose and measure employees' quantitative and qualitative performance is analysed in four case-study organisations. The paper concludes that call centre work reflects a pardigmic re-configuration of customer servicing operations, and that the continuing application of Taylorist methods appears likely

A novel policy making proposition for EV charging infrastructure management at HEI's

This paper is based on real time EV charging infrastructure development that took place at Brunel University, which is located in west of London, UK. The aim of this paper is to establish the policy making process that has stages of an initial student-staff interest survey, records of the consultation process with EV owners, results of competitive benchmarking with other HEI's and the discussion on Type 2 Mode 3 charging stations which are 240V, 32A, 7kW, 50Hz compliant with IEC 62196 and ISO 14443 Mifare standards. The first time ever PAYG concept of POD Point Ltd is explained. Benefits of using PAYG concept for charging EV are mentioned. Various other factors that played major role were also considered as follows: deciding the tariff of the electricity used by the EV owners, charging cable compatibility with charging station, hours of operation, creation of new enforcement rules and recommendations to provide incentives that recognise and motivate EV community

Debt and Risk Preference: A Household Level Analysis

We explore the relationship between risk preference and the level of unsecured debt at the household level within the context of a two period theoretical framework, which predicts that debt is a function of risk aversion. We test the predictions of our theoretical framework for a sample of households drawn from the U.S. Panel Study of Income Dynamics (PSID) and the U.S. Survey of Consumer Finances (SCF). Using a sequence of questions from the 1996 PSID and the 1989 to 2004 SCF, we construct measures of risk preference allowing us to explore the implications of interpersonal differences in risk preference for the accumulation of unsecured debt at the household level. Our empirical findings, which accord with our theoretical priors, suggest that risk preference is an important determinant of the level of unsecured debt acquired at the household level with risk aversion serving to reduce the level of unsecured debt accumulated by households

Changes of partitioning and increased root lengths of spruce and beech exposed to ambient pollution concentrations in southern England

International audienc

Use of an audio-paced incremental swimming test in young national-level swimmers

Purpose:To evaluate the reliability and sensitivity to training of an audio-paced incremental swimming test.Methods:Eight young national-level male swimmers (age 15 ± 1 year) performed a 7 × 200-m incremental swimming test (velocities 1.19, 1.24, 1.28, 1.33, 1.39, and 1.45 m/s and maximal sprint pace) using an audio-pacing device. The same test was performed 4 times by each participant, 1 wk apart to assess reliability (WK1, WK2) and after 9 and 20 wk of training (WK9, WK20). Blood lactate concentration ([La−]) and heart rate (HR) were recorded after each stage. Outcome measures were the velocity (v) and HR at lactate markers of 2 mM, 4 mM, and Δ1 mM.Results:Velocities at the lactate markers proved to be more reliable than HR, with typical errors ranging from 0.66% to 2.30% and 1.28% to 4.50%, respectively (shifts in mean ranged –0.91% to 0.73% and –0.84% to 1.79%, respectively). Across WK1, WK9, and WK20 there were significant improvements in peak velocity (P &lt; .001) and each of the velocities associated with the lactate markers (P &lt; .05), whereas only HR at Δ1 mM improved (P &lt; .05).Conclusions:This article demonstrates that an audio-paced incremental swimming test is reliable for use with junior swimmers and is sensitive to changes observed after training. The postswimming measurement of HR in the pool was comparatively less reliable.</jats:sec

Possibility of Coherent Phenomena like Bloch Oscillations with Single Photons via W-States

We examine the behavior of single photons at multiport devices and inquire if coherent effects are possible. In particular we study how single photons need to be manipulated in order to study coherent phenomena. We show that single photons need to be produced in W states which lead to vanishing mean amplitude but nonzero correlations between the inputs at different ports. Such correlations restore coherent effects with single photons. As a specific example we demonstrate Bloch oscillations with single photons and thus provide strict analog of Bloch oscillation of electrons.Comment: 5 pages, 7 figure

Environmental effects on lunar astronomical observatories

The Moon offers a stable platform with excellent seeing conditions for astronomical observations. Some troublesome aspects of the lunar environment will need to be overcome to realize the full potential of the Moon as an observatory site. Mitigation of negative effects of vacuum, thermal radiation, dust, and micrometeorite impact is feasible with careful engineering and operational planning. Shields against impact, dust, and solar radiation need to be developed. Means of restoring degraded surfaces are probably essential for optical and thermal control surfaces deployed in long-lifetime lunar facilities. Precursor missions should be planned to validate and enhance the understanding of the lunar environment (e.g., dust behavior without and with human presence) and to determine environmental effects on surfaces and components. Precursor missions should generate data useful in establishing keepout zones around observatory facilities where rocket launches and landings, mining, and vehicular traffic could be detrimental to observatory operation

Environmental effects on an optical-UV-IR synthesis array

The Moon offers a stable platform with excellent seeing conditions for the Lunar Optical-UV-IR Synthesis Array (LOUISA). Some troublesome aspects of the lunar environment will need to be overcome to realize the full potential of the Moon as an observatory site. Mitigation of negative effects of vacuum, thermal radiation, dust, and micrometeorite impact is feasible with careful engineering and operational planning. Shields against impact, dust, and solar radiation need to be developed. Means of restoring degraded surfaces are probably essential for optical and thermal control surfaces deployed in long-lifetime lunar facilities. Precursor missions should be planned to validate and enhance the understanding of the lunar environment (e.g., dust behavior without and with human presence and to determine environmental effects on surfaces and components. Precursor missions should generate data useful in establishing keepout zones around observatory facilities while rocket launches and landings, mining, and vehicular traffic could be detrimental to observatory operation