DEFINIRANJE INDIKATORA POSLOVNE INTELIGENCIJE NA TEMELJU POSLOVNIH POTREBA : Diplomski rad

Poslovna inteligencija i ključni indikatori performansi (KPI) se koriste za mjerenje performansi poslovnog procesa i poslovanja poduzeća a u cilju donošenja ispravnih odluka i unapreĎenja poslovanja. Razni autori govore o vaţnosti poslovne inteligencije i ključnih indikatora performansi za unapreĎenje, uspješnost poslovanja, postizanje konkurentske prednosti ali i samog opstanka poduzeća na današnjem globaliziranom trţištu. Radom se ţeljela teorijski objasniti i u empirijskome dijelu ispitati vaţnost pravilnog formiranja KPI-a i njegovog utjecaja na poslovanje poduzeća. Odnosno ispitati utjecaj pravilnog formiranja ključnog indikatora performansi na unapreĎenje performansi poslovnih procesa i poslovanja, na primjeru eGovernmenta u 28 zemalja članica EU. Formiranjem KPI-a i statističkom analizom njihove meĎuovisnosti, dokazala se pozitivna linearna ovisnost parametara. Stoga se, na koncu, moţe potvrditi da je uvoĎenje sustava poslovne inteligencije u poduzeće i donošenje odluka pomoću ključnih pokazatelja, na temelju brzih i točnih informacija, iako financijski izdašno ipak isplativo. Poduzeća moraju moći pratiti današnji eksponencijalan razvoj ekonomije i tehnologije, brzo se prilagoĎavati i razvijati poslovanje. Nemaju vremena za dugo proučavanje i razmišljanje a još manje za intuitivne i pogrešne odluke, koje mogu značiti nestanak poduzeća.Business intelligence and key performance ndicators (KPI) are used to measure performances of business processes and company business, to the end of making correct decisions and improving business. Many authors emphasize the importance of business intelligence and key performance indicators for business success and achieving market advantage, as well as company survival in the global market. This work is an attempt to both explain theoretically and study empirically the importance of proper KPI development and its influence on company business. We are studying the influence of properly formed key indicator performances on improving business process performances through the example of eGovernment in 28 EU member states. By forming the KPI and performing the statistical analysis of their relationship, a positive linear dependence of parameters has been proven. Therefore, it can be confirmed that introducing the business intelligence system in companies and introducing key indicators, based on quick and accurate information, into decision making process, although expensive, is still beneficial. Companies need to be able to follow the current exponential growth of the global economy and technology, adapt quickly and develop their business. There is no time for lengthy studies and considerations, and even less for intuitive and incorrect decisions, that can lead to company failure

DEFINIRANJE INDIKATORA POSLOVNE INTELIGENCIJE NA TEMELJU POSLOVNIH POTREBA : Diplomski rad

Poslovna inteligencija i ključni indikatori performansi (KPI) se koriste za mjerenje performansi poslovnog procesa i poslovanja poduzeća a u cilju donošenja ispravnih odluka i unapreĎenja poslovanja. Razni autori govore o vaţnosti poslovne inteligencije i ključnih indikatora performansi za unapreĎenje, uspješnost poslovanja, postizanje konkurentske prednosti ali i samog opstanka poduzeća na današnjem globaliziranom trţištu. Radom se ţeljela teorijski objasniti i u empirijskome dijelu ispitati vaţnost pravilnog formiranja KPI-a i njegovog utjecaja na poslovanje poduzeća. Odnosno ispitati utjecaj pravilnog formiranja ključnog indikatora performansi na unapreĎenje performansi poslovnih procesa i poslovanja, na primjeru eGovernmenta u 28 zemalja članica EU. Formiranjem KPI-a i statističkom analizom njihove meĎuovisnosti, dokazala se pozitivna linearna ovisnost parametara. Stoga se, na koncu, moţe potvrditi da je uvoĎenje sustava poslovne inteligencije u poduzeće i donošenje odluka pomoću ključnih pokazatelja, na temelju brzih i točnih informacija, iako financijski izdašno ipak isplativo. Poduzeća moraju moći pratiti današnji eksponencijalan razvoj ekonomije i tehnologije, brzo se prilagoĎavati i razvijati poslovanje. Nemaju vremena za dugo proučavanje i razmišljanje a još manje za intuitivne i pogrešne odluke, koje mogu značiti nestanak poduzeća.Business intelligence and key performance ndicators (KPI) are used to measure performances of business processes and company business, to the end of making correct decisions and improving business. Many authors emphasize the importance of business intelligence and key performance indicators for business success and achieving market advantage, as well as company survival in the global market. This work is an attempt to both explain theoretically and study empirically the importance of proper KPI development and its influence on company business. We are studying the influence of properly formed key indicator performances on improving business process performances through the example of eGovernment in 28 EU member states. By forming the KPI and performing the statistical analysis of their relationship, a positive linear dependence of parameters has been proven. Therefore, it can be confirmed that introducing the business intelligence system in companies and introducing key indicators, based on quick and accurate information, into decision making process, although expensive, is still beneficial. Companies need to be able to follow the current exponential growth of the global economy and technology, adapt quickly and develop their business. There is no time for lengthy studies and considerations, and even less for intuitive and incorrect decisions, that can lead to company failure

KEY PERFORMANCE INDICATORS FOR E-GOVERNMENT: METHODOLOGICAL APPROACH TO INDICATOR DEVELOPMENT

It is often assumed that modern information technology (IT) is a source of performance improvement. Empirical research has not univocally confirmed this assumption, since complex, extensive and resource demanding IT tools require extensive organizational restructuring, in order to be properly and successfully implemented. This generates the need to create and use business intelligence and key performance indicators (KPI) to obtain a high quality basis for making decisions in real time. In this paper, authors analyze the existence of a potential relationship between the methodological approach to defining business intelligence (BI)-related KPIs and achieving business process performance, as well as the overall organizational performance. The methodological determinants of the process, in which the KPIs are defined, are empirically analyzed and associated with the two discussed aspects of performance. The empirical analysis is conducted for the case of e-government development, with the special emphasis on countries from Central, East and South-East Europe. The E-Government development is measured by two KPIs, which have been defined, by strictly following the recommended BI methodology. The two KPIs are related to a business process, performed by the public administration, which can be greatly facilitated by the introduction of E-Government. This is the process of opening a new enterprise, which can be also viewed as one of key measures of the national economic and entrepreneurial development. The public administration performance in serving the needs of new entrepreneurs for company registration is, therefore, considered in terms of E-Government performance. Two KPIs used measure the procedural complexity and costs for opening a new enterprise in a sample, consisting of 28 European Union member-states. The statistical analysis uses secondary data, available from the official Eurostat Web pages. The empirical results confirm the existence of the hypothesized relationship between the methodological procedures for developing KPIs and the process performance, which affirms the need to develop both E-Government, as well as other processes in public administration, by using solid planning and methodological approaches

DEFINIRANJE INDIKATORA POSLOVNE INTELIGENCIJE NA TEMELJU POSLOVNIH POTREBA : Diplomski rad

Poslovna inteligencija i ključni indikatori performansi (KPI) se koriste za mjerenje performansi poslovnog procesa i poslovanja poduzeća a u cilju donošenja ispravnih odluka i unapreĎenja poslovanja. Razni autori govore o vaţnosti poslovne inteligencije i ključnih indikatora performansi za unapreĎenje, uspješnost poslovanja, postizanje konkurentske prednosti ali i samog opstanka poduzeća na današnjem globaliziranom trţištu. Radom se ţeljela teorijski objasniti i u empirijskome dijelu ispitati vaţnost pravilnog formiranja KPI-a i njegovog utjecaja na poslovanje poduzeća. Odnosno ispitati utjecaj pravilnog formiranja ključnog indikatora performansi na unapreĎenje performansi poslovnih procesa i poslovanja, na primjeru eGovernmenta u 28 zemalja članica EU. Formiranjem KPI-a i statističkom analizom njihove meĎuovisnosti, dokazala se pozitivna linearna ovisnost parametara. Stoga se, na koncu, moţe potvrditi da je uvoĎenje sustava poslovne inteligencije u poduzeće i donošenje odluka pomoću ključnih pokazatelja, na temelju brzih i točnih informacija, iako financijski izdašno ipak isplativo. Poduzeća moraju moći pratiti današnji eksponencijalan razvoj ekonomije i tehnologije, brzo se prilagoĎavati i razvijati poslovanje. Nemaju vremena za dugo proučavanje i razmišljanje a još manje za intuitivne i pogrešne odluke, koje mogu značiti nestanak poduzeća.Business intelligence and key performance ndicators (KPI) are used to measure performances of business processes and company business, to the end of making correct decisions and improving business. Many authors emphasize the importance of business intelligence and key performance indicators for business success and achieving market advantage, as well as company survival in the global market. This work is an attempt to both explain theoretically and study empirically the importance of proper KPI development and its influence on company business. We are studying the influence of properly formed key indicator performances on improving business process performances through the example of eGovernment in 28 EU member states. By forming the KPI and performing the statistical analysis of their relationship, a positive linear dependence of parameters has been proven. Therefore, it can be confirmed that introducing the business intelligence system in companies and introducing key indicators, based on quick and accurate information, into decision making process, although expensive, is still beneficial. Companies need to be able to follow the current exponential growth of the global economy and technology, adapt quickly and develop their business. There is no time for lengthy studies and considerations, and even less for intuitive and incorrect decisions, that can lead to company failure