Taylorism, targets and the pursuit of quantity and quality by call centre management

The paper locates the rise of the call centre within the context of the development of Taylorist methods and technological change in office work in general. Managerial utilisation of targets to impose and measure employees' quantitative and qualitative performance is analysed in four case-study organisations. The paper concludes that call centre work reflects a pardigmic re-configuration of customer servicing operations, and that the continuing application of Taylorist methods appears likely

The epidemiology of cataract: a review of the literature

Cataract is a major cause of blindness, accounting for nearly half of all blindness worldwide. Epidemiological research provides the principles and methods to assess the extent of cataract, and supplies the necessary information for policy planning. Obtaining accurate epidemiological data on cataract is essential to ascertain and estimate the cost of primary and secondary eye health care needs. Determining risk factors is also necessary to reduce the economic and social repercussions associated with the disease. The following paper presents a review of the epidemiology of cataract in the middle to elderly age group

Lubricant degradation, transport and the effect of extended oil drain intervals on piston assembly tribology

There are ever increasing demands on lubricant manufacturers to meet governmental legislation and customer needs by improving fuel economy, engine durability and exhaust system compatibility as shown by the introduction of GF4 and move towards GF5 specification oils. This has created an ever increasing need to understand how oil degrades in an engine and how this degraded oil affects piston assembly tribology. This review conference paper will give an overview of a collaborative project that has been undertaken to further enhance the understanding of how lubricant degrades in an operating engine, its transport through the engine and effect upon piston assembly tribology

Extraction and tribological investigation of top piston ring zone oil from a gasoline engine

With tightening emission regulations, increased expected fuel economy, and longer drain intervals impacting on lubricant formulation, greater understanding of how oil degrades in an automotive engine is becoming ever more important. Equally significant is the effect that this degraded lubricant has on the tribological operation of the engine, particularly its overall internal friction and component wear. In a previous paper, four tests to degrade oil in a single cylinder engine were reported [1]. These tests were set up such that the lubricating oil was degraded in the ring pack before returning to the sump, where it was sampled and chemical and rheological analysis undertaken. This paper reports the extension of this work using the same Hydra engine and describes how oil has additionally been extracted from the rear of the top piston ring during engine operation. This extracted oil has then been subjected to similar analysis as the sump oil samples in the previous tests, along with additional analysis to look at the tribological properties of the oil using tribometers. The results clearly show significant differences in the rheological, tribological, and chemical properties of the fresh oil and used sump oil samples when compared with the top ring zone (TRZ) oil samples, particularly the effect of load on the levels of volatiles present in the TRZ samples and their effect on traction and friction coefficient values during tribological testing

Assessing the reliability and validity of television and game violence exposure measures

This study evaluated whether common self-report measures of television and game violence exposure represent reliable and valid measurement tools. Three self-report measures—direct estimates, user-rated favorites, and agency-rated favorites—were assessed in terms of test-retest reliability, criterion validity (their relationship with coded media diaries), and construct validity (their relationship with aggression and gender). A total of 238 adolescents participated in a two-wave survey and completed two media diaries. For game violence, the three self-report measures were reliable and valid. For television violence, only direct estimates achieved test-retest reliability and construct validity. Criterion validity could not be established for the television violence measures because the media diary was not a valid criterion for television violence. Our findings indicate that both direct estimates and favorites are valid measures for game violence, whereas for television violence, only direct estimates are valid. We conclude with a discussion about ways to further improve upon and reconceptualize media violence exposure measurement

A comparison of compacting and caking behavior of carbonate-based washing powders

Two types of sodium carbonate powder produced by spray drying (SD) and dry neutralization (DN) were studied for their compaction properties using a uniaxial compression tester. A comparison was also made with Persil washing powder. Dry neutralized sodium carbonate showed greater resistance to compression and also produced a weaker compact when compressed to 100 kPa. Spray-dried sodium carbonate had an absence of fine particles but compacted easily. Differential scanning calorimetry (DSC) showed that both types of powder were predominantly amorphous in nature. Moisture sorption measurements showed that both powders behaved in a similar way below 50% relative humidity (RH). However, dry neutralized sodium carbonate had a high moisture affinity above this RH. Particle structures were also examined using scanning electron microscopy, showing the heterogeneous interior of the spray-dried particles

Topics in algebraic geometry

The dissertation begins in Chapter I with the basic properties of an algebral variety. The Hilbort Nulletellenesiz and its important consequenses are than given; the proofs of the results on dimension are greatly simplified by appealing to a result of the next chepter. In chapter II, the longth of a primary ideal is first discussed, preparatory to the ideas of height and depth of prime ideals. The fundamental equivalence between height and depth, and rans and dimension in a finite integral domain, is the last main theorem of this chapter. The simple point on a varlety is discussed in Chapter III form a local-algebraic point of view. It is shown that simplicity corresponds to regularity of the local ring, as defined by W. Krull. Finally the Jacobisn Oriterion for a simple point of a variety is established, and we montion the extension to algebraic subvarieties

Developments towards practical free-space quantum cryptography

We describe a free space quantum cryptography system which is designed to allow continuous unattended key exchanges for periods of several days, and over ranges of a few kilometres. The system uses a four-laser faint-pulse transmission system running at a pulse rate of 10MHz to generate the required four alternative polarization states. The receiver module similarly automatically selects a measurement basis and performs polarization measurements with four avalanche photodiodes. The controlling software can implement the full key exchange including sifting, error correction, and privacy amplification required to generate a secure key

Watching eyes do not stop dogs stealing food:evidence against a general risk-aversion hypothesis for the watching-eye effect

The presence of pictures of eyes reduces antisocial behaviour in humans. It has been suggested that this ‘watching-eye’ effect is the result of a uniquely human sensitivity to reputation-management cues. However, an alternative explanation is that humans are less likely to carry out risky behaviour in general when they feel like they are being watched. This risk-aversion hypothesis predicts that other animals should also show the watching-eye effect because many animals behave more cautiously when being observed. Dogs are an ideal species to test between these hypotheses because they behave in a risk-averse manner when being watched and attend specifically to eyes when assessing humans’ attentional states. Here, we examined if dogs were slower to steal food in the presence of pictures of eyes compared to flowers. Dogs showed no difference in the latency to steal food between the two conditions. This finding shows that dogs are not sensitive to watching-eyes and is not consistent with a risk-aversion hypothesis for the watching-eye effect.</p

A comparison of participants with non-participants in a population-based epidemiologic study: the Melbourne Visual Impairment Project

PURPOSE: Adequate participation in population-based studies in essential to ensure that the sample is representative of the population under investigation. Participants may differ from non-participants on important variables such as age, sex socioeconomic status, and general health factors. The Melbourne Visual Impairment Project (Melbourne VIP) is a population-based study designed to increase understanding of the prevalence and severity of common ocular disorders affecting people 40 years of age and over. AIM: The aim of this study was to determine the potential for any non-response bias by comparing data from participants and non-participants of the Melbourne VIP. METHODS: Specific demographic and general variables were compared between the two groups. The variables included age, sex, education level, and social status. The reason for non-attendance was also recorded. RESULTS: A total of 3271 (83%) eligible residents from the 9 sample areas were screened; 46% males and 54% females. Language spoken at home was significantly associated with participation. Residents whose main language at home was not English were less likely to attend the screening centre. (OR: 0.60; CI: 0.44-0.81). The main reasons given for non-attendance by eligible residents were lack of interest (6%), too busy to attend (4%), personal illness (2%), and attend own eye specialist (2%). CONCLUSION: We believe these results will not impact significantly on the interpretation of gender and age-specific data from the Melbourne VIP