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4 research outputs found
“I Want to Help” versus “I Am Just Mad”
Author
Blau P. M.
Bowen D. E.
+9 more
Bowlby J.
Hayes A. F.
Hirschman A. O.
Kuehl R.O.
Mills P. K.
Organ D. W.
Press I.
Singh J.
Technical Assistance Research Programs [TARP]
Publication venue
'SAGE Publications'
Publication date
Field of study
No full text
Crossref
Complaints and Disenrollment at a Health Maintenance Organization
Author
Andreasen
Andreasen
+41 more
Andreasen
Bearden
Bearden
Best
Caryl
Donald
Donaldson
Duhaime
Fornell
Forthofer
Garvin
Grazier
Gronhaug
Gronhaug
Hemenway
Hennelly
Hennelly
Hirschman
Hudes
Hunt
Hunt
Laver
Lewis
Liefeld
Long
Luft
Mechanic
Moyer
Schwartz
Shimstak
Singh
Singh
Sorensen
Spencer
Taliaferro
TARP Technical Assistance Research Programs
Warland
Welch
Wersinger
William
Wollstadt
Publication venue
'Wiley'
Publication date
Field of study
No full text
Crossref
Are Consumers Disadvantaged or Vulnerable? An Examination of Consumer Complaints to the Better Business Bureau
Author
Adkins
Adkins
+58 more
Adkins
Andreasen
Andreasen
Andreasen
Andreasen
Andreasen
Andreasen
Andreasen
Baker
Barnhill
Bearden
Bernhardt
Best
Brenkert
Cho
Commuri
Cornwell
Crockett
Day
Duhaime
D’Rozario
Fisher
Francken
Garrett
Gronhaug
Halstead
Hogarth
Hogarth
Huefner
Jae
Kolodinsky
Kolodinsky
Kolodinsky
Lee
Liefeld
Mansfield
Marlowe
McCormack
Milwaukee Is Most Segregated City
Mitra
Morgan
Morgansky
Moyer
Penaloza
Ringold
Ringold
Singh
Singh
Singh
Smith
Stein
Technical Assistance Research Programs (TARP).
Tipper
Villareal-Camacho
Viswanathan
Volkov
Ward
Warland
Publication venue
'Wiley'
Publication date
Field of study
No full text
Crossref
The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents
Author
Aiken Leona S.
Arndt Johan A.
+42 more
Becker H. S.
Bellenger Danny N.
Bollen Kenneth A.
Bone Paula Fitzgerald
Bristor Julia M.
Brooker George
Browne M. W.
Carey Lawrence G.
Carman James M.
Carmines E. G.
Danaher Peter J.
Davis D. L.
Day G. S.
Engel James E.
Farber Barry
Feick Lawrence F.
Feldman Sidney P.
Gremler Dwayne D.
Gronroos C.
Guseman Dennis S.
Hair Joseph F.
Harrison-Walker L. Jean
Heskett James L.
Hoetler J. W.
Jöreskog Karl G.
Katona George
Katz Elihu
L. Jean Harrison-Walker
Lovelock Christopher H.
Meyer J. P.
Mowday R. T.
Nunnally Jum C.
Parasuraman A.
Price Linda L.
Richins Marsha L.
Rogers Everett
Rogers Everett
Sheth Jagdish N.
Swan John E.
Technical Assistance Research Programs Inc. (TARP)
Zeithaml Valarie A.
Zeithaml Valarie A.
Publication venue
'SAGE Publications'
Publication date
Field of study
No full text
Crossref
No full text
