Flexibility, Dissonance and the conscious consumer

This paper considers the ethical purchasing of what are described as conscious consumers. Conscious consumers present a complex mix of behaviors; while seeking ethical alternatives, other social and economic forces impact on their behavior such that positive ethical choices are not always made. We identify two areas of theory relevant to the conceptualization of such consumers, flexibility and dissonance theory. A study of nine participants identified as conscious consumers was undertaken. As anticipated the participants revealed a range of often contradictory behaviors regarding their ethical purchases. The relevance of flexibility and dissonance theory to their behavior is discussed

Responsible waste disposal: An exploratory study of affluent British and Brazilian consumers

This paper explores how British and Brazilian consumers dispose of their unwanted or no longer used goods. Post-consumption environmental impact has become a global issue, and the need for consumers to reduce, reuse and recycle is paramount. A study of seven participants with recycling experience was undertaken. Divergent concerns in relation to waste, and distinct symbolic roles for disposition reflected the economically distinct contexts of the participants. Insights from this study can inform future consumer and policy research, and provide a more holistic view of the consumer behavior cycle

Communally Living the Positive Alternative

Downshifting and other ‘resistance’ consumer behaviors have been examined according to varied perspectives, including political consumption (Shaw 2007; Shaw, Newholm and Dickinson 2006; Dickinson and Carsky 2005; Micheletti 2003), consumer activism and movements (Hermann 1970; Hilton 2003; Kozinets and Handelman 2004; Lang and Gabriel 2005) and resistance to consumer culture, the marketplace or marketing more broadly (Kozinets 2002; Giesler and Pohlmann 2003). Indeed, communities of alternative consumption involving radical forms of downshifting and/or ethical consumer behaviour have been largely positioned as anti- consumer culture and anti-marketing (Kozinets 2002; Giesler and Pohlmann 2003; Dobscha and Ozanne 2002; Dobscha 1998). But Juliet Schor (1998:23) suggests that past movements such as the “hippies” were “much more self-consciously anti-consumerist than most of today’s downshifters”; that downshifters today “are not dropping out. They are not back-to-the-land types. They don’t live together. And they don’t share a religion.” In this chapter we examine whether downshifting behaviour is possible within alternative community lifestyles, how it is manifested, and whether it may be considered a form of resistance to consumer culture in such a context. To do so, we review a diverse body of cross-disciplinary literature on the question of resistance to consumer culture, comprising the perspectives mentioned above. We also examine six UK communities of consumers who at a first glance could be seen as current embodiments of the ‘anti-’ and/or ‘resistance’ phenomenon, but which instead have shown communally-held ‘positive alternative’ approaches to discourses and practices encompassing downshifting and ethical consumption. We consider the communities’ relationships with the market and wider society from both the community position and the views of individuals within, presenting the everyday realities of downshifting in a communal context. We (re)present the communities through data from three years of ethnographic research comprising participant-observation, depth interviews, websites, print documents, broadcast material, informal conversations and experience stories with participants in what we have termed New Consumption Communities (Szmigin, Carrigan and Bekin 2007; Szmigin and Carrigan 2003). New Consumption Communities are presented as beneficial in terms of consumer re-enablement; they have been conceptualized as communities providing alternative ways of engaging in consumption and negotiating with the marketplace to an increasingly varied range of individuals (Szmigin, Carrigan and Bekin 2007). New Consumption Communities are formed around a sense of community through consumers’ reconnection to production, and maintained through engagement in boycotts, voicing of concerns and positive choices (Szmigin and Carrigan 2003). The six distinct cases are presented throughout the text in order to diversely illustrate our arguments in this chapter. The first of these is Hockerton Housing Project (HHP), the UK’s first ecologically sound, energy-efficient, earth-sheltered housing complex, launched in 1998. It was built by five resident families who produce 100% of their own wind energy, grow organic food, and manage their own sewage, water collection and filtering systems. Members are committed to a community business that comprises guided tours, educational and specialist workshops. HHP considers itself a best practice example and catalyst for sustainable living. The second community is Fallowfields (pseudonym). Founded in 1950 as an educational trust, Fallowfields had eighteen members at the time of research (2004). Their values comprise learning to live life peacefully and in community. Some members live in shared and others in independent accommodation within the community. During fieldwork, Fallowfields was undergoing an ethos-searching period, with environmental causes gaining prominence. The third community is Spiritual (pseudonym), a pioneering, holistic enterprise whose aim is spiritual (non-religious) education. It comprises an eco-village with several communal buildings for workshops, housing, ethical shops and a hall used for conferences and performances. Spiritual is an inspirational example to other communities. It had around five hundred permanent and volunteer members at the time of research, and thousands of people visit them each year. It is set up as a non-profit charity with a body of trustees, and is holistically devoted to sustainability through its energy windmills, organic sewage system, eco-housing and local exchanges fostered through its own community currency and bank. Stone-Hall (pseudonym) is also committed to holistic education. Its education centre is run by a resident cooperative group and administered by a trust. They are committed to environmental goals, rear livestock, grow vegetables, recycle, have their own water spring, reed-bed sewage, composting system and wood burners. All members work full-time for the community. Sunny-Valley Community (pseudonym) and its eleven members celebrated the community’s 10th anniversary in 2004. It is also a co-housing cooperative based in a shared house on rural land with members sharing maintenance responsibilities. Their ethos has a strong ecological focus and respect for diversity. They have good links with the local village, organize the local composting scheme and take part in the local community currency scheme. Finally, Woodland (pseudonym) is a rural co-housing initiative formed some thirty years ago. It had fifty-eight members at the time of research, and volunteers supplement the community. Spaces were communal with shared kitchen, laundry, library and other social rooms. Common values included self-sufficiency, cooperative living and low environmental impact

Communities and consumption

Editorial for the IJSSP Special Issue on Communities and Consumption

Empowerment, waste and new consumption communities

Purpose – This paper aims to explore the diverse and complementary resistance and waste-reduction practices adopted by UK-based New Consumption Communities, and whether such behaviours empower them to achieve their environmental and social goals. Design/methodology/approach – The methodology can be broadly classified as critical ethnography, which acknowledges the researcher’s own subjectivity, how the informants are treated and represented, and the study’s wider context (Peñaloza, 1994). A participant-observer role is employed and six distinct New Consumption Communities are explored. Findings – It is suggested that through their resistance and empowerment, as well as a reconnection to production, the communities are able to implement alternatives to the wasteful practices of mainstream consumption behaviour, and achieve (partial) autonomy from the hegemonic forces of the market. Originality/value – This paper’s original perspective on waste is not limited to a small group of consumers, and thus should interest marketers and policy makers engaged in the advancement of sustainability and green marketing. Keywords – Consumer Empowerment; Voluntary Simplicity; Waste; Ethnography Paper type – Research pape

Defying marketing sovereignty: Voluntary simplicity at new consumption communities

Purpose of this paper: To broaden the scope of or knowledge of collective voluntarily simplified lifestyles in the UK, by exploring whether voluntary simplifiers achieve their goals by adopting a simpler life. Design/methodology/approach: Radical forms of voluntary simplifier groups were explored through participant-observation research. The methodology can be broadly classified as critical ethnography, and a multi-locale approach has been used in designing the field. Findings: Although for some of these consumers voluntary simplicity seems to have reinstated the enjoyment of life, certain goals remain unfulfilled and other unexpected issues arise, such as the challenges of mobility in the attainment of environmental goals. Research limitations/implications (if applicable): This is an ongoing research, however many opportunities for further research have arisen from this study. Quantitative research could be undertaken on the values and attitudes buttressing voluntary simplicity specifically in the UK. The extent to which such communities influence mainstream consumers could be studied both quantitatively and qualitatively. Mainstream consumers’ attitudes to the practices of such communities could prove useful for uncovering real consumer needs. Practical implications: Despite these communities position in the extreme end of the voluntary simplicity spectrum, their role in shaping the practices and attitudes of other consumers is clear. What is original/value of paper: This paper provides new consumer insights that can re-shape policy-making and marketing practice aimed at achieving a sustainable future

Advertising in an ageing society

Age discrimination is one of the last forms of discrimination yet to be tackled by legislation. Despite the call of the United Nations for older people to be treated fairly, regardless of age, many industries still overtly discriminate against them. The advertising industry is a particular offender, either ignoring older people altogether or presenting them in caricatures or negative stereotypes. The authors suggest that regulation or legislation may be required, to raise awareness of the issues surrounding age discrimination and to persuade advertisers to present images of older people which are more relevant and acceptable in today's society

Analysing the preferred characteristics of frontline employees dealing with customer complaints: A cross‐national Kano study

Recent research in customer satisfaction suggests that attributes of products and services can be classified into three categories, must-be factors, one-dimensional factors and excitement factors, which all affect customer satisfaction and dissatisfaction. These originate from Kano’s model (1984) that allows researchers to gain a deeper understanding of customer preferences by analysing how they evaluate and perceive product or service attributes. This paper uses the Kano model to gain a deeper understanding of attributes of effective frontline employees dealing with customer complainants in personal interactions. For products such as the TV remote control, Kano (2001; 2006) showed that excitement factors deteriorate to must-be factors over time. This research investigates whether the same phenomenon holds true for attributes of service employees. Data were collected from 197 respondents with complaining experience in the UK and Saudi Arabia, these being two countries at different stages of service sector development and the analysis of the Kano maps reveal significant differences between the two countries