Customer satisfaction survey at retail banking division of BRAC Bank Ltd

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014.Cataloged from PDF version of Internship report.Includes bibliographical references (page 32).This report was prepared as a part of internship program in BRAC Bank Ltd. BRAC Bank is a renowned bank in Bangladesh which was established in 2001. Within these few years this bank has own a majority of market share in the retail banking sector of Bangladesh. BRAC Bank focuses on SME banking sector in Bangladesh. BRAC Bank is a leader in SME Banking of Bangladesh. However it is also providing efficient service in corporate banking, probashi banking, custodial services, e banking and other banking services. I completed my internship in graphics building branch of retail banking division of BRAC Bank Ltd. From there I learnt that the customer service officers work under tremendous pressure at the retail banking sector. I randomly choose 30 customers and took their opinion. I took their opinion on the five dimensions of SERVQUAL method of customer satisfaction survey. The dimensions are: Tangibility, Responsiveness, Reliability, Empathy, and Assurance. There were 22 questions in the questionnaire. The questionnaire was originally prepared by the College of Business of University of South California. It was translated into Bangla and then supplied to the customers. After collection of the survey data I compiled the data into spreadsheet. After using to statistical tools for analysis of the data the result was converted into a table and included in this report. The customers were expressing opinion that BRAC Bank employees provide service at moderate satisfaction level. However, some customers provided consistently high scores in all questions and some customers provided consistently poor score in all questions. The scale was from 1 to 7. Hence the standard deviation was around 1.25 for all questions. The mean score was around 4.5 for all sections. The projects like Customer information update should be implemented by phases with proper planning to reduce customer waiting time in queue. If the number of customer service officer’s desk was increased then the waiting time in queue for the customers will be reduced. If the officers were given other fringe benefits then they will be happy to work under the pressurized environment of the retail banking division of BRAC Bank ltd.Shankha Nil Dey SuvaB. Business Administratio

Prospective randomised study comparing screw versus helical blade in the treatment of low-energy trochanteric fractures

Purpose: The purpose of this study was to compare femoral head placement, rates of reoperation and cephalic implant cut-out of a screw versus a blade for patients over age 60 with low energy trochanteric fractures (AO/OTA 31-A1, A2, and A3) treated either with sliding hip screw or cephalomedullary nail. Methods: After surgeon selection of either hip screw or nail, hip screw patients were randomised to either a DHS (dynamic hip system screw) or DHS blade (dynamic hip system blade), while nail patients were randomised to either a Gamma3 Trochanteric Nail or a PFNA (proximal femoral nail antirotation). This resulted in a screw group (DHS and Gamma nail), and a blade group (DHS blade and PFNA). Outcome measures included tip-apex distance and zone location of the cephalic implant, as well as reoperation and implant cut-out within the first postoperative year. Results: A total of 335 patients were randomised, 172 to a screw and 163 to a blade. There was no significant difference concerning mean tip-apex distance, percentage of patients with a tip-apex distance >25mm, and patients with a centre-centre position of the cephalic implant. There were 137 patients in the screw group and 132 in the blade group available for follow-up. They did not differ regarding rates of reoperation or cut-out (screw group = 2.9%; blade group = 1.5%). Conclusions: Both a screw and a blade performed equally well in terms of implant placement in the femoral head and outcom

Single-cell RNA-seq highlights intratumoral heterogeneity in primary glioblastoma

Human cancers are complex ecosystems composed of cells with distinct phenotypes, genotypes, and epigenetic states, but current models do not adequately reflect tumor composition in patients. We used single-cell RNA sequencing (RNA-seq) to profile 430 cells from five primary glioblastomas, which we found to be inherently variable in their expression of diverse transcriptional programs related to oncogenic signaling, proliferation, complement/immune response, and hypoxia. We also observed a continuum of stemness-related expression states that enabled us to identify putative regulators of stemness in vivo. Finally, we show that established glioblastoma subtype classifiers are variably expressed across individual cells within a tumor and demonstrate the potential prognostic implications of such intratumoral heterogeneity. Thus, we reveal previously unappreciated heterogeneity in diverse regulatory programs central to glioblastoma biology, prognosis, and therapy.National Institutes of Health (U.S.) (U24 CA180922

A study of clinical profile of dengue fever in a tertiary care hospital of Jamnagar, Gujarat, India

Background: Dengue is the most rapidly spreading mosquito-borne viral disease of mankind, with a 30-fold increase in global incidence over the last five decades. It is a major public health concern throughout the tropical and subtropical regions of the world. This is a prospective study, objective of which is to study clinical manifestations of all laboratory confirmed dengue cases admitted in the tertiary care hospital, Jamnagar, India.Methods: The study is carried out on 100 cases of dengue fever from January 2014 to November 2015. Patients those who are more or equal 12 year of age and; admitted with fever, headache, myalgia are evaluated with other clinical features and laboratory findings. Other causes of fever like malaria, enteric fever, chikungunya and respiratory infections are excluded by appropriate tests.Results: The most common presentation in our study was dengue fever without any complications (94%) and severe dengue fever (6%). Most common age group was between 20-29 years, mean age being 28.6 years with M: F ratio was 1.94:1. Most common clinical manifestation was fever observed in all patients (100%) followed by headache (98%), myalgia (97%), vomiting (49%). Warning signs present in total 28 patients out of 100.Conclusions: The study draws attention to susceptibility of the male, young adult age group. Fever, headache and myalgia are common presenting complaints.

Study of Hydrolysis Kinetics & Lactone-Acid- Salt Equilibria of γ-D-Mannonoiactone

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Board Structure and Profitability of Microfinance Banks in Kenya

Microfinance institutions in Kenya undertake a pivotal function in addressing numerous financial needs arising from the unbanked population. They provide credit facilities at a low cost to support start-up businesses and maximise welfare. The board structure's impact on performance based on profitability in Kenyan microfinance banks is crucial to understand. Worldwide, no firm, be it financial or non-financial, can exist without the coordinating role of board members of the organisation. This is critical to ensuring efficient and effective use of resources for the attainment of organisational objectives. Factors such as board independence and gender can affect the overall profitability of these institutions. The study aims to structure of the board and the profitability of microfinance banks in Kenya. This study utilised secondary panel data from 2015 to 2022. Findings revealed that the independence of boards affects profitability insignificantly and negatively. Microfinance banks should focus on other governance attributes that may possess a more pronounced influence on financial performance. Board gender significantly affected profitability negatively. The study recommends that these institutions actively pursue gender diversity in their board composition. By increasing the representation of women on boards, microfinance banks can leverage diverse perspectives and decision-making styles, which may enhance strategic planning and financial performance. Board age negatively affected profitability. Microfinance banks should prioritise improving board effectiveness through the recruitment of members with diverse skills and experiences, fostering a culture of active participation, and ensuring robust strategic oversight. This signifies that the board of directors can influence the profitability of these institutions. Larger boards may bring diverse perspectives, skills, and resources that contribute to improved decision-making and strategic planning

Biomarkers that Discriminate Multiple Myeloma Patients with or without Skeletal Involvement Detected Using SELDI-TOF Mass Spectrometry and Statistical and Machine Learning Tools

Multiple Myeloma (MM) is a severely debilitating neoplastic disease of B cell origin, with the primary source of morbidity and mortality associated with unrestrained bone destruction. Surface enhanced laser desorption/ionization time-of-flight mass spectrometry (SELDI-TOF MS) was used to screen for potential biomarkers indicative of skeletal involvement in patients with MM. Serum samples from 48 MM patients, 24 with more than three bone lesions and 24 with no evidence of bone lesions were fractionated and analyzed in duplicate using copper ion loaded immobilized metal affinity SELDI chip arrays. The spectra obtained were compiled, normalized, and mass peaks with mass-to-charge ratios (m/z) between 2000 and 20,000 Da identified. Peak information from all fractions was combined together and analyzed using univariate statistics, as well as a linear, partial least squares discriminant analysis (PLS-DA), and a non-linear, random forest (RF), classification algorithm. The PLS-DA model resulted in prediction accuracy between 96–100%, while the RF model was able to achieve a specificity and sensitivity of 87.5% each. Both models as well as multiple comparison adjusted univariate analysis identified a set of four peaks that were the most discriminating between the two groups of patients and hold promise as potential biomarkers for future diagnostic and/or therapeutic purposes.</jats:p