Customer satisfaction survey at retail banking division of BRAC Bank Ltd

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014.Cataloged from PDF version of Internship report.Includes bibliographical references (page 32).This report was prepared as a part of internship program in BRAC Bank Ltd. BRAC Bank is a renowned bank in Bangladesh which was established in 2001. Within these few years this bank has own a majority of market share in the retail banking sector of Bangladesh. BRAC Bank focuses on SME banking sector in Bangladesh. BRAC Bank is a leader in SME Banking of Bangladesh. However it is also providing efficient service in corporate banking, probashi banking, custodial services, e banking and other banking services. I completed my internship in graphics building branch of retail banking division of BRAC Bank Ltd. From there I learnt that the customer service officers work under tremendous pressure at the retail banking sector. I randomly choose 30 customers and took their opinion. I took their opinion on the five dimensions of SERVQUAL method of customer satisfaction survey. The dimensions are: Tangibility, Responsiveness, Reliability, Empathy, and Assurance. There were 22 questions in the questionnaire. The questionnaire was originally prepared by the College of Business of University of South California. It was translated into Bangla and then supplied to the customers. After collection of the survey data I compiled the data into spreadsheet. After using to statistical tools for analysis of the data the result was converted into a table and included in this report. The customers were expressing opinion that BRAC Bank employees provide service at moderate satisfaction level. However, some customers provided consistently high scores in all questions and some customers provided consistently poor score in all questions. The scale was from 1 to 7. Hence the standard deviation was around 1.25 for all questions. The mean score was around 4.5 for all sections. The projects like Customer information update should be implemented by phases with proper planning to reduce customer waiting time in queue. If the number of customer service officer’s desk was increased then the waiting time in queue for the customers will be reduced. If the officers were given other fringe benefits then they will be happy to work under the pressurized environment of the retail banking division of BRAC Bank ltd.Shankha Nil Dey SuvaB. Business Administratio

A study of clinical profile of dengue fever in a tertiary care hospital of Jamnagar, Gujarat, India

Background: Dengue is the most rapidly spreading mosquito-borne viral disease of mankind, with a 30-fold increase in global incidence over the last five decades. It is a major public health concern throughout the tropical and subtropical regions of the world. This is a prospective study, objective of which is to study clinical manifestations of all laboratory confirmed dengue cases admitted in the tertiary care hospital, Jamnagar, India.Methods: The study is carried out on 100 cases of dengue fever from January 2014 to November 2015. Patients those who are more or equal 12 year of age and; admitted with fever, headache, myalgia are evaluated with other clinical features and laboratory findings. Other causes of fever like malaria, enteric fever, chikungunya and respiratory infections are excluded by appropriate tests.Results: The most common presentation in our study was dengue fever without any complications (94%) and severe dengue fever (6%). Most common age group was between 20-29 years, mean age being 28.6 years with M: F ratio was 1.94:1. Most common clinical manifestation was fever observed in all patients (100%) followed by headache (98%), myalgia (97%), vomiting (49%). Warning signs present in total 28 patients out of 100.Conclusions: The study draws attention to susceptibility of the male, young adult age group. Fever, headache and myalgia are common presenting complaints.

Study of Hydrolysis Kinetics & Lactone-Acid- Salt Equilibria of γ-D-Mannonoiactone

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Prospective randomised study comparing screw versus helical blade in the treatment of low-energy trochanteric fractures

Purpose: The purpose of this study was to compare femoral head placement, rates of reoperation and cephalic implant cut-out of a screw versus a blade for patients over age 60 with low energy trochanteric fractures (AO/OTA 31-A1, A2, and A3) treated either with sliding hip screw or cephalomedullary nail. Methods: After surgeon selection of either hip screw or nail, hip screw patients were randomised to either a DHS (dynamic hip system screw) or DHS blade (dynamic hip system blade), while nail patients were randomised to either a Gamma3 Trochanteric Nail or a PFNA (proximal femoral nail antirotation). This resulted in a screw group (DHS and Gamma nail), and a blade group (DHS blade and PFNA). Outcome measures included tip-apex distance and zone location of the cephalic implant, as well as reoperation and implant cut-out within the first postoperative year. Results: A total of 335 patients were randomised, 172 to a screw and 163 to a blade. There was no significant difference concerning mean tip-apex distance, percentage of patients with a tip-apex distance >25mm, and patients with a centre-centre position of the cephalic implant. There were 137 patients in the screw group and 132 in the blade group available for follow-up. They did not differ regarding rates of reoperation or cut-out (screw group = 2.9%; blade group = 1.5%). Conclusions: Both a screw and a blade performed equally well in terms of implant placement in the femoral head and outcom

Nativizing the Imperial: The Local Order and Articulations of Colonial Rule in Sulu, Philippines 1881-1920

This study is of how local legitimacy anchored and influenced colonial regimes in the southern Philippine archipelago of Sulu in the late nineteenth and early twentieth centuries. In particular, it explores how the internal contest to establish a native moral order defined the dimensions of Sulu’s incorporation into the American Empire upon its arrival in 1899. It also provides further insight into a general pattern of native-colonial interaction throughout island Southeast Asia: a region where chiefly rule was often leaned upon by western empires of the nineteenth century. Through this discussion, orthodox notions of colonization, conquest, resistance and of the workings of modern colonial states, are re-examined. Most importantly, it will reveal how local understandings of governance and legitimacy, much more than American ones, profoundly affected the formation of the ‘modern’ order in Sulu. Through an examination of correspondence and dialogues with colonial officials, combined with contemporary and later twentieth century ethnographies and local oral literature recording colonial events, this study will venture to make the following key points: Firstly, The Americans, at their arrival in Sulu in 1899, slid into a long-established role as the colonial faction in the lingering contestations between elite rivals after the death of Sultan Jamalul Alam in 1881. Secondly, the Tausug, the predominant ethnic group in Sulu, were not opposed to foreigner rule, as much as they were opposed to what, in their understanding, was immoral rule. Individual Americans filled the local role of the stranger king, an institution produced out of the highly mobile, cosmopolitan Austronesian world of which Sulu and other insular Southeast Asian societies form a part. The alien-ness of the stranger king gave them the objectivity to mediate and bring justice over native faction leaders, who themselves were too enmeshed in the web of vendettas and jealousies that fueled conflict. When Americans played this locally determined role incorrectly however, they could rapidly lose their legitimacy. Third, what emerged in the first few years of the twentieth century were two different articulations of rule in Sulu. One was the rapidly constructed ‘modern’ colonial state found in American annual reports and correspondence to the metropolises of Manila and Washington. The other was the state as performed in Sulu by colonial agents for the local inhabitants, framed in the morality evidenced in the rituals of rule by local datu. As time went on, the Americans built the physical and institutional trappings of their modern state around the Tausug, reifying the cleavage between colonial and local. What resulted was ambivalence toward the modern state for its disconnection with the locality, and the persistence of an unofficial, locally driven parallel state with its pre-colonial rituals fully functioning in the shadow of the colonial state. Colonial rule in Sulu was a delicate, multi-faced and mutually stabilizing balance sustained by local leaders and colonial officials in keeping these rationalities complimentary rather than contradictory. A closer look at this interaction reveals the ways in which human societies in close, often antagonistic interaction, can rationalize and legitimize the operation of the state

Failure Modes of Biomedical Implants

The metallic biomaterials are very well known among various biomaterials. Stainless steel was used successfully as an implant material in the surgical field, then Vitallium, cobalt based alloys were used as implant materials. Titanium is the newest metallic biomaterial among three main metallic biomaterials, stainless steels, Co-based alloys and titanium alloys. These materials are used for the instrumentation replacing failed hard tissue, for example, artificial hip joints, artificial knee joints, bone plates, dental implants and in similar applications. Biocompatibility characteristics of titanium alloys make it the preferred choice for such applications, additional factors being light weight, excellent mechanical properties, corrosion and wear resistance. The fatigue behavior of biomedical materials is as important as other properties, yet fatigue characteristics are not considered while selecting a particular material for bio applications. This report summarizes the fatigue behavior of biomaterials and also presents a summary from published sources where inferior fatigue resistance lead to the total joint replacement recalls. This paper reviews the fatigue, wear and corrosion resistance of biomaterials that will be useful in the design of bio prostheses

PERAN DIMENSI THE BIG FIVE PERSONALITY DAN POLA ASUH ORANG TUA DEMOKRATIS TERHADAP ORIENTASI KARIR SISWA MADRASAH ALIYAH JURUSAN AGAMA

Penelitian ini bertujuan untuk mengetahui peran dimensi the big five personality dan pola asuh orang tua demokratis terhadap orientasi karir. Subjek dalam penelitian ini sejumlah 104 Siswa MAN 1 Pekalongan Jurusan Agama. Pengumpulan data dilakukan dengan tiga instrumen yaitu skala orientasi karir, skala the big five personality dan skala pola asuh orang tua demokratis. Metode analisis data menggunakan analisis regresi ganda, teknik korelasi pearson product moment dan teknik korelasi spearman rho. Hasil uji analisis regresi ganda menunjukkan bahwa variabel entered berupa variabel pola asuh orang tua demokratis, artinya bahwa pola asuh orang tua demokratis memiliki peranan yang signifikan terhadap orientasi karir. Selanjutnya dimensi the big five personality yang memiliki hubungan signifikan dengan orientasi karir adalah dimensi agreablenness yang memperoleh nilai koefisien korelasi sebesar 0,204 dengan taraf signifikansi Sig (1-tailed) = 0,000 dan dimensi extraversion yang memperoleh nilai koefisien korelasi sebesar 0,193 dan nilai taraf signifikansi Sig. (1-tailed) = 0,025

Use of MIKE SHE for estimation of evapotranspiration in the Sprague River Basin

MIKE SHE is a fully distributed, physically-based hydrologic model that can simulate water movement over and under the Earth's surface. Evapotranspiration (ET) is one of the components of this model. MIKE SHE uses a modification of the Kristensen -Jensen (1975) method to calculate actual ET. This method is based on addition of the three evapotranspiration components – interception storage, transpiration by the plant and evaporation from the soil surface, to compute total actual evapotranspiration. The validity of the Kristensen-Jensen method has been tested on an arid region within the Sprague River subbasin of the Upper Klamath basin in southern Oregon. The model was setup on a 1,000 m by 1,000 m flat surface as a one-dimensional grid cell. There are sixteen computation layers which make three soil profile layers with varying soil properties. Meteorological data from the Pacific Northwest Cooperative Agricultural Weather Network (AgriMet) were used to setup the model. Soil physical properties were taken from the Soil Survey Geographic (SSURGO) database of the Natural Resources Conservation Service (NRCS). Values of the van Genuchten parameters for soil water retention and hydraulic conductivity as a function of soil texture from Carsel and Parrish (1988) were applied. Wetland vegetation such as duckweed and cattail, natural vegetation such as big sagebrush, ponderosa pine and juniper, and agricultural crops such as grass pasture and maize were used to test MIKE SHE evapotranspiration simulation. The length of growth stage, crop coefficient, leaf area index (LAI) and root depth values were taken from the literature. Actual crop ET rates were calculated based on AgriMet reference ET which uses the Kimberly Penman (Wright, 1982) method. The alfalfa reference ET was converted to a grass reference by multiplying by a factor of 0.833 (Jensen et al., 1990). The single crop coefficient method was used and soil stress was accounted for using the FAO 56 method (Allen et al, 1998). Simulated irrigation was applied to maize and grass to keep the root zone soil moisture close to field capacity. Crop ET rates from the MIKE SHE simulation were then compared to the AgriMet based ET rates, resulting in a comparison of Kristensen-Jensen method against the Kimberly Penman method. Both the Kristensen-Jensen and AgriMet simulation scenarios were driven by the same reference ET and the same FAO 56 basal crop coefficient. Differences are therefore a function of different methods for dealing with soil moisture stress. Results indicate that the MIKE SHE simulated evapotranspiration corresponds to the Kimberly Penman method for the duckweed and cattail wetlands species with resulting Nash and Sutcliffe (NS) efficiencies of 0.97 and 1.00, respectively. The big sagebrush, juniper, and ponderosa pine species required a soil stress correction factor for the crop coefficients and the results yielded NS efficiency values of 0.14, 0.59 and 0.68, respectively. Irrigation was automatically turned on for maize at a 20 percent soil moisture deficit to minimize the effects of water stress and the resulting NS efficiency was 0.85. For pasture, an irrigation based on average monthly water deficit for pasture in Klamath was used (Cuenca et al.,1992). This resulted in a NS efficiency of 0.77. Each crop requires unique treatment within the model. Required vegetation parameters such as crop coefficient and LAI, climatic factors such as reference ET, and soil hydraulic properties need to be based on local conditions to the extent possible. It should be noted that the MIKE SHE simulations were run in a one-dimensional mode which precluded accounting for spatial variability or lateral flow of surface or groundwater. The simulation results indicate that converting the study area into a well irrigated pasture would require application of substantial amounts of irrigation water by sprinkler or flooding. Wetlands would require even more water to flood the land, but would be well suited for development of regional habitat. Big sagebrush, juniper and ponderosa pine survive under natural conditions but experience considerable plant stress brought on by soil water deficits which limit plant production below the maximum possible growth