63 research outputs found

    ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG

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    This study aims to examine the quality of teller service which consists of tangibles, reliability, responsiveness, assurance, and empathy of member satisfaction by saving at Baitul Maal Wat Tamwil (BMT) Polidana Semarang State Polytechnic. The data used are primary data in the form of questionnaires' distribution to BMT members. The data used are primary data which are distributed through questionnaires to BMT members. This study used 100 members of the BMT Polidana as a sample. The data analysis tool used multiple regression analysis with SPSS 21. The results showed that tangibles, reliability, responsiveness and assurance had a significant effect on member satisfaction in saving at BMT Polidana State Polytechnic Semarang while empathy (empathy) does not have a significant effect on member satisfaction in saving at BMT Polidana Semarang State Polytechni

    ANALISIS PENGARUH MARKETING MIX TERHADAP PENGAMBILAN KEPUTUSAN NASABAH MENABUNG PADA BANK JATENG CABANG UNGARAN

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    This research is aimed to analyze and identify the signification influence of product ,price, promotion and place to the saving deccison at Bank Jateng Cabang Ungaran and partially. Data were collected through questionnaires to 100 respondents who are customers of saving at Bank Jateng Cabang Ungaran. Which is obtained by using purposive sampling technique. The calssical assumption of normality test,multicoloniarity, heteroscedasticity test and multiople linier analysis test and coefficient of determination. The hypothesis proved using the t and F test. The results of this study indicate that the product, price, promotion, placesimultaneously have significanctly influence against the customer’s decision to save. Partially there are one significant variabels that influence the customer decision saving of promotion. For product, price, place variables not significant on the customer’s decision to save at Bank Jateng Cabang Ungara

    ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN NASABAH TABUNGAN SIMPEDES PADA PT BANK RAKYAT INDONESIA (PERSERO), TBK KANTOR CABANG PATTIMURA SEMARANG

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    The purpose of research is to analyze the service quality influence to the customer satisfaction of Simpedes savings product in Bank Rakyat Indonesia ltd Pattimura Branches Semarang. This research is quantitative causal applied research. The population in this research is Simpedes savings product in in Bank Rakyat Indonesia ltd Pattimura Branches Semarang as many as 100 customers. Data collection method used the purposive sampling. The data used in the research are primary and secondary data. The analytical model used in this research is Multiple Linear Regression. Based on the results of research, service quality has significantly influence on the customer satisfaction. Emphaty has the greatest influence customer satisfaction with beta of 31,1 and the lowest influence customer satisfaction is reliability with beta of 11,8

    THE ANALYSIS OF THE EFFECT OF THE ATM (AUTOMATED TELLER MACHINE) SERVICE DIMENSIONS ON CUSTOMERS SATISFACTION AT PT BANK PEMBANGUNAN DAERAH JAWA TENGAH BRANCH OFFICE OF KUDUS

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    This research aims to identify factors - factors the quality of service that consists of tangible, reliability, responsiveness, assurance, empathy to customer satisfaction PT. Bank Pembangunan Daerah Jawa Tengah Branch Office of Kudus. The population of this research is all of the customers at PT. Bank Pembangunan Daerah Jawa Tengah Branch Office of Kudus. The sampling technique uses the Accidental Sampling Method amounting to 100 customers. The data used in this research is the primary data obtained through the distribution of questionnaires. The data analysis model uses the Multiple Linear Regression Analysis Model. Meanwhile, data analysis techniques use the Statistical F Test, Coefficient of Determination (R2), and statistical t-Test.The results of t test are obtained the effect of variable responsiveness, assurance and empathy that significantly influence customer satisfaction of PT Bank Pembangunan Daerah Jawa Tengah Kudus Branch Office. Meanwhile reliability and tangible have no significant effect. In F test, it is found that the dimension of ATM Service quality tangible, reliability, responsiveness, assurance, and empathy simultaneously have significant effect on the satisfaction of customers of the Central Java Regional Development Bank of the Branch Offic

    ANALISIS KEBUTUHAN NASABAH ATAS FITUR APLIKASI BIMA MOBILE PADA PT BANK PEMBANGUNAN DAERAH JAWA TENGAH

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    Intense market competition can affect customer responses to bank performance. Bank need customer responses to their products or services so that they can be used as material for evaluation and improvement in the future. Customer needs continue to change and increasingly diverse in line with development in the world and technology, so companies must be able to meet the needs desired by customers. The purpose of this research is to determine customer responses to the current Bima Mobile service and customer needs for the availability of Bima Mobile application features. In this research the descriptive statistical measurement used is the mean of customer response data and customer needs which have been arranged in a frequency distribution table. The analysis results show that the lowest indicator on the customer response component is occupied by the feature availabilityr, while the highest is application display. For the customer needs component, the analysis results show that the lowest indicator is the availability of the donation payment feature and the highest is the availability of the electricity payment feature. The company can take steps to follow up on customer responses to the features avaibility indicator that occupies the lowest position, by developing the Bima Mobile application features availability according to customer needs

    Kesiapan Sektor Pertanian Tanaman Pangan Indonesia Memasuki Perdagangan Internasional dalam Rangka Doha Development Agenda Periode 2010-2014

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    Penelitian ini bertujuan untuk memahami konsep Special Products (SP) dalam negosiasi Agreement on Agriculture (AoA) dan mencermati bagaimana mekanisme perlindungan yang dapat digunakan untuk melindungi produk pertanian dalam perdagangan internasional. Selanjutnya, penelitian ini termasuk dalam kategori deskriptif analitis. Dan bila ditinjau dari sisi jenisnya termasuk penelitian kualitatif dan analisis data bersifat induktif. Data yang dipergunakan dalam penelitian ini adalah data sekunder dan primer yang disajikan dalam bentuk teks naratif serta tabel matriks. Hasil penelitian ini menunjukkan bahwa karena adanya kompleksitas liberalisasi pertanian dan memperhatikan proposal Grup 33 (G-33) tentang penyimpan bahan pangan publik untuk ketahanan pangan dan bantuan pangan domestik bagi negara berkembang maka ada empat hal yang patut diwujudkan, yaitu : Pemerintah menjamin ketahanan dan keamanan pangan; Pemerintah membeli produk berdasarkan harga pasar dari petani miskin secara langsung; negara berkembang dapat mendorong agar subsidi pemerintah mereka tidak dibatasi

    TINGKAT LITERASI KEUANGAN PELAKU BISNIS GENERASI MILENIAL DI SEMARANG DAN KORELASINYA DENGAN VARIABEL DEMOGRAFI

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    Generasi milenial sering diidentikan dengan generasi yang kreatip, memiliki ide yangcemerlang, dan memenuhi kebutuhan hidupnya melalui internet. Efek budaya digital daninternet menjadikan generasi milenial cenderung konsumtif. Mereka cenderung experienceoriented dibanding asset oriented.Literasi Keuangan merupakan suatu kebutuhan bagigenerasi milenial. Studi ini bertujuan untuk mengetahui tingkat literasi keuangan pelakuusaha generasi milenial di Semarang; untuk membuktikan ada tidaknya korelasi antaratingkat literasi keuangan dengan variable demografi. Metode yang digunakan dalamanalisis data adalah uji validitas, reliabilitas, uji Chi Squared. Hasil studi memperlihatkanbahwa tingkat literasi generasi milenial di Semarang antara sedang sampai tinggi. Variabeldemografi yakni tingkat pendidikan dan usia yang berkorelasi secara statistic dengantingkat literasi keuangan
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