Corporate social responsibility reporting and corporate reputation: an institutional and resource-based perspective / Suaini Othman

transparency and in line with the prevailing Corporate Social Responsibility (CSR) reporting practices at the international level, the Malaysian regulatory authorities have made it mandatory for all public-listed companies to disclose their CSR activities in their annual reports beginning with the financial year ending 31 December 2007. The government believes that CSR reporting can be a potent tool for Malaysian companies to realise their enhanced reputation and in turn will assist them to compete effectively in the global market. Therefore, the objective of this study is to examine factors that influenced managements’ decisions on the quantity and quality of CSR disclosure during the unregulated (2005 and 2006) to the regulated (2007 and 2008) periods and whether these disclosures will have any effect on corporate reputation. The moderating and mediating effects in relation to CSR disclosures are also examined. Institutional Theory and Resource-based Perspective have been integrated to underpin this study. This study embarked upon a sequential mixed method approach, a combination of qualitative and quantitative investigations. The qualitative investigation involved faceto- face interviews with CSR managers while the quantitative investigation was based on content analysis of the annual reports of 248 companies listed on the main board of Bursa Malaysia over a period of four years, involving a total of 992 firm-year observations

The effects of service quality determinants on social networking site-based commerce: the Malaysian customers’ perspective

Although the information systems success model has been used widely in measuring the success of e-commerce, limited studies have been conducted focusing on identifying service quality (SQ) determinants that lead to the e-commerce success particularly s-commerce. This study examines the effect of SQ determinants on social networking site (SNS)-based commerce in the s-commerce context from the customer’s perspective by adapting the IS success model and combining it with a modification of SERVQUAL. We analysed a total of 249 samples from an online survey through confirmatory factor analysis (CFA) and the structural equation model (SEM) using IBM SPPS AMOS to test the research model and hypotheses. The results indicate that assurance, responsiveness, and reliability have a significant effect on perceived usefulness and that empathy and responsiveness have a significant effect on customer satisfaction. In addition, the results show a positive relationship among perceived usefulness, customer satisfaction, and net benefits in SNS-based commerce

The Effect of Information Quality on Social Networking Site (SNS)-Based Commerce: From the Perspective of Malaysian SNS Users

This study aimed to examine how information quality (IQ) attributes affect perceived usefulness and customer satisfaction of SNS-based commerce from the perspective of Malaysian SNS users. Although many studies have been conducted to identify possible IQ attributes in the context of e-commerce, only a limited number of studies have tested and examined the direct effects of the IQ attributes on perceived usefulness and customer satisfaction, particularly in the s-commerce context (i.e., SNS-based commerce). The data from Malaysia respondents were collected through an online survey, using a snowball sampling technique. The hypotheses were analysed using multiple linear regression. The results indicated the perceived usefulness was significantly affected by completeness, ease of understanding, and personalization. Customer satisfaction was significantly affected by the completeness and perceived usefulness. However, neither the accuracy nor timeliness had an effect on perceived usefulness or customer satisfaction. The findings suggest that completeness is the strongest attribute of IQ

PERANAN PENDIDIKAN ISLAM DALAM MEMBINA KESEHATAN MENTAL ANAK PERSPEKTIF ZAKIAH DARADJAT

ABSTRAK Tujuan pendidikan Islam yaitu harus mengarah kepada pencapaian keseimbangan kepribadian manusia secara menyeluruh melalui latihan jiwa, intelek, jiwa rasional, perasaan dan penghayatan lahir. Pendidikan dan kesehatan mental mempunyai hubungan erat. Pendidikan Islam sebagai penolong merasa kesulitan dan juga menentramkan jiwa, emosional manusia. Manusia yang mampu mengontrol rasa emosi dan kegelisahan yang di alami di dalam dirinya dan dapat menjalani kehidupannya secara optimis tanpa ada rasa putus asa. Kesehatan mental seyogyanya dibina sejak masih kecil dengan menanamkan nilai-nilai agama dan melakukan pembinaan moral didalam pendidikannya. Peranan agama sangat penting dalam memberikan bimbingan, tuntunan yang menyeluruh sebagai landasan hidup manusia sepanjang zaman. Agama juga sebagai motivasi hidup dan alat untuk mengendalikan diri dari segala perbuatan, prilaku dan perasaan menjadi lebih positif. Tanpa adanya agama seorang anak tidak akan mampu mengendalikan dirinya sendiri. Dalam penulisan ini penulis merumuskan masalah yaitu bagaimana peranan pendidikan Islam dalam membina kesehatan mental perspektif Zakiah Daradjat. Adapun jenis penelitian ini adalah Library Research (penelitian kepustakaan). Yaitu suatu penelitian yang bertujuan untuk mengumpulkan bermacam-macam materi yang terdapat dalam kepustakaan, misalnya berupa buku,journal, makalah dan lai-lain. Artinya kajian penelitiannya berasal dari kepustakaan. Metode analisis datanya menggunaka analisis deskriptif. Penelitian ini bertujuan untuk mengetahui pandangan Zakiah Daradjat tentang peranan pendidikan Islam dalam membina kesehatan mental itu sendiri. Hasil penelitian ini adalah peran agama Islam dalam membina kesehatan mental perspektif Zakiah Daradjat. Dari penelitian ini terdapat beberapa point yaitu (1) anak harus dibina dan diberi bekal ilmu agama sejak dini agar mampu mengatasi persoalan-persoalan yang ada dan sebagai psikoterapi untuk anak agar mentalnya tidak terguncang, (2) pendidikan yang didapat oleh anak tidak hanya dari keluarganya akan tetapi dari sekolah dan juga masyarakat. Kata kunci: Pendidikan Islam, Kesehatan Mental, Zakiah Daradjat

Factors influencing intention to donate via social network site(SNS): From Asian’s perspective

This study examined whether external factors, which are charity project, charity organization, Internet technology features and social network site (SNS) features influence people’s general attitude towards online donation and their intention to donate via SNS. An online survey was conducted based on the framework of factors influencing the intention to donate via SNS that was adapted from the literature review. Data from 258 respondents were used for analysis. Structural equation modelling was used to test the research model and hypotheses. The results indicated that the Internet technology features factor significantly contributes in influencing people’s general attitude towards online donation, and general attitude positively influences people’s intention to donate via SNSs. The full mediation effect of the general attitude towards online donation on the relationship between Internet technology features and intention to donate via SNS was found. However, charity project, charity organization, and SNS features were not significant factors in influencing people’s intention to donate via SNSs. The sample was limited to some Asian countries (preliminary Malaysia and South Korea). Thus, the results cannot be generalized to other countries. The findings suggest that non-profit organizations should focus on how to deal with the Internet issues, especially pertaining to security and privacy. Therefore, a mechanism for gaining donors’ trust to use the Internet, particularly in doing online transaction must be considered

A study on the factors influencing cyberbullying behaviors among SNS users

As the explosive growth of SNS users, SNS affects every aspect of our lives. Beyond the individual`s scope there is a powerful influence in society. Now cyber bullying is a big problem of this society. To analyze the relationship between the SNS user features and cyber bullying phenomenon, various SNS user`s personal and social characteristics were set to variables affecting the cyber bullying phenomenon on the SNS. For the research, questionnaire survey was conducted for total 200 subjects among 10~60 age band in each region across the country. We set a research model including the items that are found to be affected in cyber bullying through the prior researches. To analyze interrelation of cyber bullying phenomenon and the general characteristics of SNS users, multiple regression analysis and other analyses were conducted. As a statistical result, we found the correlation among variables and the suggestion points for a SNS platform development direction

An empirical analysis on the persistent usage intention of chinese personal cloud service

With the rapid development of information technology, the ways of usage have changed drastically. The ways and efficiency of traditional service application to data processing already could not satisfy the requirements of modern users. Nowadays, users have already understood the importance of data. Therefore, the processing and saving of big data have become the main research of the Internet service company. In China, with the rise and explosion of 115 Cloud leads to other technology companies have began to join the battle of cloud services market. Although currently Chinese cloud services are still mainly dominated by cloud storage service, the series of service contents based on cloud storage service have been affirmed by users, and users willing to try these new ways of services. Thus, how to let users to keep using cloud services has become a topic that worth for exploring and researching. The academia often uses the TAM model with statistical analysis to analyze and check the attitude of users in using the system. However, the basic TAM model obviously already could not satisfy the increasing scale of system. Therefore, the appropriate expansion and adjustment to the TAM model (i. e. TAM2 or TAM3) are very necessary. This study has used the status of Chinese internet users and the related researches in other areas in order to expand and improve the TAM model by adding the brand influence, hardware environment and external environments to fulfill the purpose of this study. Based on the research model, the questionnaires were developed and online survey was conducted targeting the cloud services users of four Chinese main cities. Data were obtained from 210 respondents were used for analysis to validate the research model. The analysis results show that the external factors which are service contents, and brand influence have a positive influence to perceived usefulness and perceived ease of use. However, the external factor hardware environment only has a positive influence to the factor of perceived ease of use. Furthermore, the perceived security factor that is influenced by brand influence has a positive influence persistent intention to use. Persistent intention to use also was influenced by the perceived usefulness and persistent intention to use was influenced by the perceived ease of use. Finally, this research analyzed external variables` attributes using other perspective and tried to explain the attributes. It presents Chinese cloud service users are more interested in fundamental cloud services than extended services. In private cloud services, both of increased user size and cooperation among companies are important in the study. This study presents useful opinions for the purpose of strengthening attitude for private cloud service users can use this service persistently. Overall, it can be summarized by considering the all three external factors could make Chinese users keep using the personal could services. In addition, the results of this study can provide strong references to technology companies including cloud service provider, internet service provider, and smart phone service provider which are main clients are Chinese users

Influence of institutional pressure and ownership structure on corporate social responsibility disclosure

A clear understanding of the effectiveness of regulation is crucial to regulatory bodies in their efforts to improve corporate transparency. This study examines the effects of the introduction of regulatory requirements relating to Corporate Social Responsibility (CSR) disclosure, and the impact of institutional pressure and ownership structure on management’s disclosure decisions. Using the annual reports of 144 Malaysian listed companies, this study investigates the effects of regulatory efforts in promoting CSR disclosure in periods of uncertainty before (2005 and 2006) and with the introduction of regulatory requirements (2007), and the association of ownership structure on the extent of CSR disclosure. The regulatory disclosure environment, managers’ imitation strategy through board interlock and ownership structure (proxy by family, government and foreign ownerships) relating to CSR disclosure were investigated. Results of this study provide evidence that regulatory efforts are important mechanism in promoting greater corporate transparency in CSR disclosure. This is reflected in the significant association between government ownership and the extent of such disclosure. However, the findings demonstrate that such efforts do not appear to promote disclosures of CSR activities in family owned companies. Nevertheless, the findings indicate strong possibility of raising investors and other stakeholders’ expectations towards expecting more detailed disclosure of CSR activities in companies’ annual reports through the influence of regulatory efforts. An implication of these findings is that regulatory efforts have the prospect of becoming a significant force in promoting the extent and quality of CSR disclosure

The effect of social feature quality on the social commerce system

The emergence of social networks has triggered the evolution of e-commerce to what is now known as social-commerce (s-commerce). However, s-commerce users experience problems related to its social features that affect s-commerce effectiveness. Therefore, the paper examines the effect of social feature quality (SFQ) determinants on s-commerce from customer perspective by adapting the information systems success model. A total of 220 online survey responses were analyzed by using confirmatory factor analysis and the structural equitation model to test the proposed model. SFQ shows a significant effect on perceived usefulness and customer satisfaction with an s-commerce system, whereas relationship support quality shows a significant effect on perceived usefulness and customer satisfaction with an s-commerce system but not on social support. A significant relationship is also identified among perceived usefulness, customer satisfaction, and net benefits of an s-commerce system