New Network Goods

New horizontally-differentiated goods involving product-specific network effects are quite prevalent. Consumers’ market-wide preference for each of these goods typically is initially unknown. Later, as sales data begin to accumulate, agents learn market-wide preferences, which thus become common knowledge. We study such a market, pinpointing the factors which determine whether the market-wide preferred firm reinforces its lead as time elapses, penetration and under-cost pricing prevail, and first- or last-mover effects in market-wide preferences occur.N/

The value of healthy ageing: estimating the economic value of health using time use data

Introduction Economic arguments in favour of investing in health and health care are important for policy making, yet demonstrating the potential economic gains associated with health at older ages can be empirically challenging due to older peoples’ limited attachment to the labour market. Methods We develop a novel method to quantify the economic value of health through time use data. Using data on people aged 65 years-old and older from the United Kingdom Time Use Survey (UKTUS) 2014–15, we apply survey-weighted generalized linear models to predict the time spent in non-market productive activities conditional on characteristics including age and self-perceived health. We weight these estimates of predicted minutes spent in each activity using household satellite accounts to quantify the monetary value of time spent engaging in non-market productive activities according to health status and simulate the monetary impact of health gains at older ages. Results Both age and self-perceived health status were associated with minutes spent in many non-market productive activities. Summing the monetized predictions of minutes spent across all types of activities indicates that being in “very good” instead of “very bad” self-perceived health is associated with an additional production of 439£, 629£ and 598£ (in real 2015 GBP) per month for an average individual aged 65 to 74 years-old, 75 to 84 years-old and 85 years-old and older, respectively. Using our simulation model, if 10% of older people in “very bad” health in the United Kingdom were to transition to “very good” health it could lead to an increase of up to 278£ million through the production of non-market activities. Conclusions Health at older ages creates considerable economic value which is not observed using standard national accounting measures. Our method to quantify the monetary value of health can be adapted to other settings to make the economic case for investing in healthy ageing

Addressing Service Failure and Recovery in Digital Service Systems: Opportunities and Challenges

Digital service systems are changing the world as we know it, enabling companies to embrace new forms of relationship with their customers. The aim of this article is to propose a categorization of service failures in digital service systems and an illustration of recovery solutions based on life situations. Thus, this article used an exploratory case study research conducted in a Portuguese private bank. Data collection involved multiple sources, such as semi-structured interviews, customer complaints from an online database, and direct observation. The case revealed that digital service systems are not failure proof and service failures are inevitable. As a result, companies are struggling to consistently maintain high service standards across all channels and, for that purpose, have essentially invested on automated interactions. On the other hand, humanized recovery solutions are expected to enable organizations to make significant progress, including prevention and corrective actions, that will mitigate the perception of poor service delivery. While current studies tend to focus on what is going wrong in digital engagement, researchers have hitherto not investigated sufficiently this digital breakdown and the subsequent recovery solutions.info:eu-repo/semantics/publishedVersio

A QoS-enable solution for mobile environments

This paper addresses the problem of designing a suitable Quality of Service (QoS) solution for mobile environments. The proposed solution deploys a dynamic QoS provisioning scheme able to deal with service protection during node mobility within a local domain, presenting extensions to deal with global mobility. The dynamic QoS provisioning encompasses a QoS architecture that uses explicit and implicit setup mechanisms to request resources from the network for the purpose of supporting control plane functions and optimizing resource allocation. Abstract--- For efficient resource allocation, the resource and mobility management schemes have been coupled resulting in a QoS/Mobility aware network architecture able to react proactively to mobility events. Both management schemes have been optimized to work together, in order to support seamless handovers for mobile users running real-time applications. Abstract--- The analysis of performance improvement and the model parametrization of the proposed solution have been evaluated using simulation. Simulation results show that the solution avoids network congestion and also the starvation of less priority DiffServ classes. Moreover, the results also show that bandwidth utilization for priority classes is levered and that the QoS offered to Mobile Node's (MN's) applications, within each DiffServ class, is maintained in spite of MN mobility. Abstract--- The proposed model is simple, easy to implement and takes into account the mobile Internet requirements. Simulation results show that this new methodology is effective and able to provide QoS services adapted to application requests

QoS-aware architecture for FHMIP micromobility

Wireless networks will certainly run applications with strict QoS requirements and so, micro-mobility protocols such as fast hierarchical mobile IPv6 (FHMIP) are useful tools to accomplish this new feature. The FHMIP is an effective scheme to reduce Mobile IPv6 handover disruption, however it does not support application's QoS requirements. Therefore, in order to provide QoS guarantees for real-time applications it is necessary to develop new traffic management schemes; this implies the optimization of network mobility support and also some network congestion control. A traffic management scheme of this type should take into account the QoS requirements of handover users and should implement a resource management (RM) scheme in order to achieve this. In this paper, a new RM scheme for the DiffServ QoS model is proposed. This new scheme is implemented by access routers as an extension to FHMIP micromobility protocol. In order to prevent QoS degradation of the existing traffic, access routers should evaluate the impact of admitting a new mobile node (MN), previously to the handover. This evaluation and sequent decision on wether admitting or refusing MN's traffic is based on a measurement-based admission control (MBAC) algorithm. This architecture, that has been implemented and tested using ns-2, includes a simple signaling protocol, a traffic descriptor and exhibits an adaptive behavior to traffic QoS requirements. All the necessary measurements are aggregated by class-of-service, thus avoiding maintaining state on the individual flows.(undefined

Efficiency of PRI and WRR DiffServ scheduling mechanisms for real-time services on UMTS environment

The next generation of mobile phones will be probably all-IP based enabling users to access Internet services. In order to make this possible a satisfactory quality of service, at least equal to the fixed Internet, must be ensured. To achieve this goal an end-to-end QoS system must be constructed. Another fact is the dominance of IP over other technologies due, in large measure, to its characteristic of working with heterogeneous technologies. Consequently, being IP the common denominator on a heterogeneous environment, it is important to develop end-to-end IP QoS guarantees for the different applications over distinct access technologies. This is particularly important for cellular wireless networks due to the ever growing expansion of mobile phone users. One way to contribute to this goal is to apply DiffServ QoS mechanisms to UMTS technology in order to model an End-to-End QoS communication system. A mapping of DiffServ CodePoints into UMTS classes can be applied in order to get efficient PHB configurations. This paper proposes an architecture to support end-to-end quality of service to several application services running on mobile UMTS user agents and communicating with servers located in a wired internet. The proposed architecture is based on a DiffServ model, where QoS parameters are set either by the user agent or by the SGSN. In particular, RED queue management and PRI or WRR scheduling policies are enforced. Different UMTS traffic classes are mapped into different DiffServ parameters. The performance of this architecture has been evaluated by simulation using NS, assuming different network load scenarios. In particular, the delay and packet loss experienced by VoIP, Video, FTP and HTTP traffic are evaluated in the cases of PRI and WRR scheduling policies, and compared to those measured when DiffServ is not implemented. Finally, a revenue function to estimate the profits that an ISP could expect by using a DiffServ implementation on IP UMTS core routers is proposed.(undefined

Performance analysis of a new mobility/QoS-aware architecture

Ideally, the future Internet must provide acceptable Quality of Service (QoS) to mobile users that are running real-time applications and are moving across different access points at high speeds. The user mobility presents a great challenge to the network layer in order to maintain users on going connections. Currently, the Internet protocol that manages the user mobility at the network level is the Mobile Internet Protocol (MIP). This protocol, when a mobile user changes its point of attachment, maintains the same IP address for mobile node, so that user mobility became invisible to the application level and thus avoiding a connection interruption. Although, MIP standard allows the user mobility while maintaining an uninterrupted connection to an application, it does not have any concerns with the QoS support provided to applications with more strict performance requirements such as real-time applications. This paper addresses the issue of mobility and QoS management principles as well as the mobility and QoS management integration in the sense of build a QoS-aware architecture for mobile Internet. After covering the mobility and QoS management principles and integration, this paper also proposes a new QoS-aware architecture for mobile Internet. This new architecture takes into account the specific characteristics of mobile networks in order to design an integrated Mobility/QoS-aware management architecture suitable for real-time applications requirements. The simulation results indicate that the suggested architecture is able to provide acceptable QoS levels to real-time applications that are running in mobiles devices.(undefined

A QoS-enabled resource management scheme for F-HMIPv6 micro mobility approach

In the near future, wireless networks will certainly run real-time applications with special Quality of Service (QoS) requirements. In this context micro mobility management schemes such as Fast Handovers over Hierarchical Mobile IPv6 (F-HMIPv6) will be a useful tool in reducing Mobile IPv6 (MIPv6) handover disruption and thereby to improve delay and losses. However, F-HMIPv6 alone does not support QoS requirements for real-time applications. Therefore, in order to accomplish this goal, a novel resource management scheme for the Differentiated Services (DiffServ) QoS model is proposed to be used as an add-on to F-HMIPv6. The new resource management scheme combines the F-HMIPv6 functionalities with the DiffServ QoS model and with network congestion control and dynamic reallocation mechanisms in order to accommodate different QoS traffic requirements. This new scheme based on a Measurement-Based Admission Control (MBAC) algorithm is effective, simple, scalable and avoids the well known traditional resource reservation issues such as state maintenance, signaling overhead and processing load. By means of the admission evaluation of new flows and handover flows, it is able to provide the desired QoS requirements for new flows while preserving the QoS of existing ones. The evaluated results show that all QoS metrics analyzed were significantly improved with the new architecture indicating that it is able to provide a highly predictive QoS support to F-HMIPv6

Evaluating rate-estimation for a mobility and QoS-aware network architecture

In a nearby future wireless networks will run applications with special QoS requirements. FHMIP is an effective scheme to reduce Mobile IPv6 handover disruption but it does not deal with any other specific QoS requirement. Therefore new traffic management schemes are needed in order to provide QoS guarantees to real-time applications and this implies network mobility optimizations and congestion control support. Traffic management schemes should deal with QoS requirements during handover and should use some resource management strategy in order to achieve this. In this article a new resource management scheme for DiffServ QoS model is proposed, to be used by access routers as an extension to FHMIP micromobility protocol. In order to prevent QoS deterioration, access routers pre-evaluate the impact of accepting all traffic from a mobile node, previous to the handover. This pre-evaluation and post decision on whether or not to accept any, or all, of this new traffic is based on a measurement based admission control procedure. This mobility and QoS-aware network architecture, integrating a simple signaling protocol, a traffic descriptor, and exhibiting adaptive behavior has been implemented and tested using ns-2. All measurements and decisions are based on DiffServ class-of-service aggregations, thus avoiding large flow state information maintenance. Rate estimators are essential mechanisms to the efficiency of this QoS-aware overall architecture. Therefore, in order to be able to choose the rate estimator that better fits this global architecture, two rate estimators - Time Sliding Window (TSW) and Exponential Moving Average (EMA) - have been studied and evaluated by means of ns-2 simulations in QoS-aware wireless mobility scenarios.Nuno V. Lopes was supported by an FCT Grant (SFRH/BD/35245/2007

A micro-mobility solution for supporting QoS in global mobility

Today, users want to have simultaneously mobility, Quality of Service (QoS) and be always connected to Internet. Therefore, this paper proposes a QoS micro-mobility solution able to provide QoS support for global mobility. The solution comprises enhancements in the mobility management of Mobile IPv6 (MIPv6) and in the resources management of Differentiated Services (DiffServ) QoS model. The mobility management of MIPv6 was extended with fast and local handovers to improve its efficiency in micro-mobility scenarios with frequent handovers. The DiffServ resource management has been extended with adaptive and dynamic QoS provisioning to improve resources utilization in mobile IP networks. Further, in order to improve resources utilization the mobility and QoS messages were coupled, providing a resource management able to, proactively, react to mobile events. The performance improvement of the proposed solution and the model parametrization was evaluated using a simulation model. Simulation results indicate that the solution avoids network congestion and starvation of less priority DiffServ classes. Moreover, the results also indicate that bandwidth utilization for priority classes increases and the QoS offered to MN's applications, in each DiffServ class, keeps up unchangeable with MN mobility.(undefined