Organising haute-cuisine service processes : a case study

One of the essential aims of service process organisation is to increase the added value for the customer, thereby increasing customer satisfaction and stimulating consumption. In a haute-cuisine context, customers typically have a higher degree of uncertainty as they often lack the experience of receiving and judging quality in a haute-cuisine setting. This article reports on the application of service process organisation in a haute-cuisine restaurant. The case study shows that there is a significant need to reduce back office activities so that interaction with the customer or customer-facing processes can be increased. This can increase the added value for the customer and can result in higher profits for the restaurants as the customer is either willing to pay higher prices or to consume more. Routines should be implemented that align with segmentation and customer data, while undergoing a retraditionalisation of the service through know-how and interaction. Only interaction with, and integration of, the customer adds significant value that can be further expanded by providing an atmosphere where customer and co-customer have the chance to interact

Rise in Vaccine Distrust as a Result of the Covid-19 Pandemic

Since the Covid-19 pandemic began in 2020, there has been a decrease in vaccine administration due to the increased spread of misinformation and disinformation. This is a result of distrust in healthcare following the global pandemic. The spread of misinformation and disinformation in social media about the Covid-19 vaccine has caused parents to question routine childhood vaccines as well. This has increased the cases of viral outbreaks that could be prevented by vaccination and lead to reemergence of previously tamed viruses and an ultimate downfall in global health. These risks are preventable by spreading awareness of the problem of the spreading of false information. Solutions include encouraging individuals to research and inform themselves about vaccines rather than trusting information they see on social media, encouraging those who have questions to ask their doctors for further information, and using reliable, peer reviewed resources when collecting information

Mainstreaming climate adaptation into water management in the Netherlands: The governance of the Dutch Delta Program

Whereas the literature on adaptation is rich in detail on impacts, vulnerability and limits to adaptation, less is known about governance systems that facilitate adaptation in practice. This paper offers preliminary conclusions on the constraints and opportunities for mainstreaming adaptation to climate change into water management in the Netherlands. We use the term mainstreaming for the integration of adaptation actions into ongoing sectoral planning to reduce climate vulnerability. In particular we look at the integration of climate adaptation and water management, currently underway in the implementation of the Dutch Delta Program. The Delta Program is an integral policy program executed by the Dutch Ministry of Transport, Public Works and Water Management, the Ministry of Agriculture, Nature and Food Quality and the Ministry of Housing, Spatial Planning and the Environment. The paper analyses the current implementation of the Delta program in the Netherlands according to the dimensions of the Earth System Governance framework: Architecture, Agents, Adaptiveness, Accountability, Allocation and Knowledge. The analysis suggests that all five governance dimensions are considered to capitalise on opportunities for successfully planning and implementing the Delta Program and its subprograms. Architecture gets most attention at present, but the implementation depends on the subprograms and varies over time. Program bodies generally bring together government agencies from different levels of government (national, provincial, municipal and water boards). A challenge for the new emerging program bodies is to move towards legitimate, accountable ánd adaptive governance. The program so far has little attention for coalitions of government actors and non-government actors or conferring accountability to stakeholders. One of the aims of the Delta Program is innovation of water management. At present science has few strategies analysed or tested to support this innovation. Typical advice includes encouraging innovation through a rich variety of experiments and transition approaches that probe possible directions. Although the Delta Act provides in setting up experiments, financial support is conditional on co-financing and so far subprograms do not plan for such experiments. The fragmented implementation of the delta program could be turned into advantage by recognising different subprograms as a set of experiments, from which actors can learn. The analysis suggests more attention could be given to experiments that test and debate new ideas through collaboration between recognised actors from civil society, policy and science. Promising options for pilots could be the integration of agro-environmental land use systems that regulate regional climate impacts on water systems with new technologies, organisational responsibilities and financial instruments. Here governance faces creating flexible financial instruments that facilitate benefit- and burden-sharing, social learning and that support potentially better-adapted new strategies rather than compensate for climate impacts on existing activities. A challenge remains how to scale up regional pilot results to what is required for long-term national safet

Clinical application of evoked-response audiometry

Click on the link to view