739 research outputs found

    Conservation tourism and the citizen scientist

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    Parallel paper session 1- Theme: Hospitality, Tourism and Sustainability program, http://eurochriebudapest2016.org/wp-content/uploads/2016/01/Parallel1.pdfThis paper shares findings from an ongoing ethnography of an Australian conservation organisation that manages volunteers in a number of settings. It explores a program of volunteer tourism operated in a single publically owned park and draws on the idea of citizen science to conceptualise the tourists’ activities there. Initial findings suggest that this citizen research is seen as relatively effective by management, employees and volunteers (tourists) alike, though a number of challenges have been identified, not least associated with differing perceptions and expectations of the tour ‘breaks’ offered by the organisation.Peter John Sandifor

    Emotion in organisations: working in British pubs

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    Research into emotions in organisations has grown considerably in recent years, inspiring both academic and practitioner interest. This thesis reviews the growing literature on the subject, especially considering Hochschild's (1983) concept of emotional labour and the possible emotional demands and impacts of service work. Concepts such as emotional exhaustion, burnout and desensitisation are often referred to in the literature although relatively few researchers draw attention to any more positive effects. This project sought to widen the study of the emotional implications of service work to include the large, but under researched public house sector of Britain's hospitality industry. This thesis investigates the nature of emotion rules in public houses, how such rules are learnt and identifies a variety of both negative and positive emotional demands of pub work and how workers react to these. A single ethnographic study was undertaken within a large chain of public houses. A mixture of participant observation and in-depth interviews provided a rich variety of data resulting in a broad picture of the nature of the emotions within a number of individual public houses within the chain, with the fieldworker taking on the role of an employee in five such units. When discussing the emotional demands of their work, there was a common assertion among study participants that pubs were rather different to other types of hospitality outlet. This was seen as particularly relevant to the nature of emotion rules, which were influenced by a variety of stakeholders, including management, colleagues, customers and self. The idea that bar staff need to be and be seen to be genuine with customers was often stressed. Although all were able to recall some specific incidents when some surface and deep acting was called for, these were perceived to be exceptions rather than the norm. Some negative emotional aspects were raised by participants, especially relating to dealing with unpleasant customers or situations. More positive 'effects' of emotional labour were also alluded to, with bar staff claiming to enjoy much of their work dealing with customers They described pleasure from satisfying customers and even 'enjoying' dealing with less pleasant ones when they felt they could maintain an element of control over potentially damaging situations. The thesis takes a reflexive approach to the topic being investigated. This is felt to be particularly important given the participatory nature of ethnography and the generally tacit nature of emotions and the management of emotion. The researcher discusses influences, experiences, problems and successes from a personal perspective, helping readers to understand the personal research journey undertaken and come to their own conclusions regarding the value of this piece of work

    The English public house as a 21st century socially responsible community institution

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    Abstract not availablePeter John Sandiford, Peter Diver

    Instrumented Load Test on a Bent Pile

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    The load carrying capacity of a bent shell pile in soft silts and clays was determined from an instrumented test. Lateral pile displacements along the pile were measured during loading and unloading using an inclinometer traveling in a plastic casing. Pile capacity was estimated by Johnson\u27s (1962) method prior to the load test and by the STRUDL structural engineering program after performing the load test. Both methods adequately predicted the pile performance. STRUDL, however, accommodated more realistic soil parameter variation and boundary conditions necessary for an integral soil-pile-structure interaction analysis

    Synchronous mucinous adenocarcinoma of the rectosigmoid seeding onto a pre-existing anal fistula

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    Carcinoma within a long-standing fistula-in-ano is rare and may be defined by specific neoplastic involvement of the fistulous track in the absence of rectal mucosal carcinoma. The presence of a carcinoma of mucinous histology occurring synchronously in the perianal region and the colon is exceptionally rare. We present a case with a review of the literature concerning its aetiopathogenesis and treatment. A 72-year-old man with a 2 months history of dark red rectal bleeding and mucus per rectum with alternating constipation and diarrhoea, was observed. Clinical examination and a barium enema showed a perianal fistula and an annular stenosing lesion of the rectosigmoid. Preoperative CT scan confirmed the colonic lesion. Colonic resection and wide fistula excision were performed. Histology showed an adenocarcinoma with a clear resection margins. The fistula also showed a similar histology. Chemoradiation (5-Fluorouracil (425 mg/m(2)) and Leucovorin (20 mg/m(2)) with 4500 cGy external beam radiotherapy was utilized. Subsequent clinical follow-up and CT examination of the patient has not revealed recurrent disease at 14 months

    Cognitive development in the transition from higher education to work through the lens of Zone of Proximal Development: Interpretative Phenomenological Analysis

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    Vygotsky’s Zone of Proximal development has proved influential in many learning-oriented contexts, developing from its focus on children to encompass adult learning. There has, however, been less research into the implications of Vygotsky’s work for university programs that prepare graduates for a specific professional context such as hospitality and tourism. This work in progress paper explores the transitional experiences of such graduates in Cambodia. Using Interpretative Phenomenological Analysis, this paper explores graduate employees’ potential and actual development in the workplace, building on their university experience. Study participants achieved varying levels of development based on diverse learning experiences and opportunities at university, provided by employers and from peers.Thapnakvatey Prak, Dr. Peter John Sandiford, Dr. Sabine Schuhre

    Workplace Fear: A Phenomenological Exploration of the Experiences of Human Service Workers

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    This chapter explores the meanings that human service workers employed in the airline industry and in higher education give to workplace fear, the ways it is expressed, and perceptions of its consequences. The findings reveal that fear is not a wholly “negative” emotion, as it can contribute to the achievement of desirable outcomes when openly expressed, suggesting that simplistic evaluations of discrete emotions (i.e. positive or negative) and prescriptive organizational norms of emotional expression may block positive as well as negative outcomes (organizationally and personally). This chapter concludes that permitting a greater range of emotional displays at work could significantly improve workers’ wellbeing and the effectiveness of their organizations

    Cricket, migration and diasporic communities

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    Ever since different communities began processes of global migration, sport has been an integral feature in how we conceptualise and experience the notion of being part of a diaspora. Sport provides diasporic communities with a powerful means for creating transnational ties, but also shapes ideas of their ethnic and racial identities. In spite of this, theories of diaspora have been applied sparingly to sporting discourses. Due mainly to its central role in spreading dominant white racial narratives within the British Empire, and the various ways different ethnic groups have ‘played’ with the meanings and associations of the sport in the (post-)colonial period, cricket is an interesting focus for academic research. Despite W.G. Grace’s claim that cricket advances civilisation by promoting a common bond, binding together peoples of vastly different backgrounds, to this day cricket operates strict symbolic boundaries; defining those who do, and equally, do not belong. C.L.R. James’ now famous metaphor of looking ‘beyond the boundary’ captures the belief that, to fully understand the significance of cricket, and the sport’s roles in changing and shaping society, one must consider the wider social and political contexts within which the game is played. The collection of papers in this special issue does just that. Cricket acts as the point of departure in each, but the way in which ideas of power, representation and inequality are ‘played out’ is unique in each

    Participant Observation as Ethnography or Ethnography as Participant Observation in Organizational Research

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    There is a strong tradition of observational research in most areas of the social sciences, especially in Anthropology and Sociology. However, in business and management research observation is often seen as a poor relative to questionnaire surveys and qualitative interviewing. This chapter discusses the use of observational techniques especially for less experienced researchers planning their first major investigation, exploring the difference between participant and non-participant approaches, different techniques of data collection, recording and analysis. Rather than seeking to provide a full guide to conducting participant observation, an impractical task in a single chapter, this offering discusses some of the key issues facing researchers in Business and Management who choose to conduct this sort of research, exploring different approaches to participant observation and some of the ethical and practical challenges associated with the collection and analysis of observational data. The chapter draws on the author’s experience of conducting participant observation in organizations with examples of both employee (Sandiford and Seymour, 2002; Seymour and Sandiford, 2013) and customer perspectives (Sandiford and Divers, 2011). It will also draw from ‘classic’ observational studies such as Mars and Nicod (1984) and more recent examples such as Watson and Watson (2012).Peter John Sandifor
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