Italia-Svizzera : 1-0

Evolving online virtual worlds are intensely being utilised as 3D Virtual Learning Environments (3D VLEs) by hundreds of universities worldwide. However, there is inadequate academic research depicting satisfaction of users from the environmental design factors of 3D virtual buildings used within these virtual worlds. Specifically, there is no research evidence representing satisfaction of educational facilities’ users, namely students and faculty, from the architectural design characteristics of their 3D virtual university campuses. This research focuses explicitly on capturing the contentment levels of students towards specified variations of certain architectural design elements of the 3D virtual learning spaces, where educational sessions are conducted in 3D VLEs. This hence provides preliminary guidelines on how to enhance the design of these spaces to augment e-learning experiences of students within 3D VLEs; achieved by analysing survey results representing students’ opinions towards different architectural features of the learning spaces within different university 3D virtual campuses

A Framework for Evaluating Citizens’ Expectations and Satisfaction toward Continued Intention to Use E-Government Services

Part 6: Citizen Perspective, Social Inclusion, and Social MediaInternational audienceThis paper examines the role of expectation and satisfaction in influencing citizens’ intention to continue using electronic government services. In order to investigate the key factors that affect an individual’s use of Information and Communication Technology within the context of electronic government, a framework combining Social Cognitive Theory and Expectation-Confirmation Theory is used to investigate satisfaction and continuity of use of e-government services. Further, the study incorporates DeLone and McLean’s IS success model along with the E-S-QUAL model to incorporate technical, organizational and Information Systems quality into this framework. The proposed framework will help in shaping further studies in cognitive, managerial and technical factors related to e-government adoption and use. This study argues that quality and consistency in e-government services affect the expectations and satisfaction of citizens, therefore impacting on its continuity of use