Is Customer Satisfaction Driving Revenue A Longitudinal Analysis With Evidence From The Banking Industry

The connection between customer satisfaction and the financial performance of companies has been under academic scrutiny for quite some time. Evidence regarding the long term impact of customer satisfaction is however relatively scarce. Furthermore, research has so far often neglected potential industry idiosyncrasies in estimating the consequences of changes in customer satisfaction. We provide an insight into the overall long run impact of customer satisfaction on operating revenues based on a longitudinal dataset for the Austrian retail banking industry. Our results corroborate the intuition of a positive long run effect of satisfaction on revenues. We can show, that a time lag of 1,5 years has to elapse for satisfaction to have a positive impact on sales

310-Helix Conformation Facilitates the Transition of a Voltage Sensor S4 Segment toward the Down State

AbstractThe activation of voltage-gated ion channels is controlled by the S4 helix, with arginines every third residue. The x-ray structures are believed to reflect an open-inactivated state, and models propose combinations of translation, rotation, and tilt to reach the resting state. Recently, experiments and simulations have independently observed occurrence of 310-helix in S4. This suggests S4 might make a transition from α- to 310-helix in the gating process. Here, we show 310-helix structure between Q1 and R3 in the S4 segment of a voltage sensor appears to facilitate the early stage of the motion toward a down state. We use multiple microsecond-steered molecular simulations to calculate the work required for translating S4 both as α-helix and transformed to 310-helix. The barrier appears to be caused by salt-bridge reformation simultaneous to R4 passing the F233 hydrophobic lock, and it is almost a factor-two lower with 310-helix. The latter facilitates translation because R2/R3 line up to face E183/E226, which reduces the requirement to rotate S4. This is also reflected in a lower root mean-square deviation distortion of the rest of the voltage sensor. This supports the 310 hypothesis, and could explain some of the differences between the open-inactivated- versus activated-states

How Tribo-Oxidation Alters the Tribological Properties of Copper and Its Oxides

Tribochemical reactions in many applications determine the performance and lifetime of individual parts or entire engineering systems. The underlying processes are however not yet fully understood. Here, the tribological properties of copper and its oxides are investigated under mild tribological loading and for dry sliding. The oxides represent the late stages of a copper–sapphire tribo‐contact, once the whole copper surface is covered with an oxide. For this purpose, high‐purity copper, thermally‐oxidized and sintered Cu$_{2}$O and CuO samples are tribologically loaded and eventually formed wear particles analyzed. The tribological behavior of the oxides is found to be beneficial for a reduction of the coefficient of friction (COF), mainly due to an increase in hardness. The results reveal tribochemical reactions when copper oxides are present, irrespective of whether they form during sliding or are existent from the beginning. Most strikingly, a reduction of copper oxide to metallic copper is observed in X‐ray photoelectron spectroscopy measurements. A more accurate understanding of tribo‐oxidation will allow for manufacturing well‐defined surfaces with enhanced tribological properties. This paves the way for extending the lifetime of contacts evincing tribo‐oxidation

How Tribo-Oxidation Alters the Tribological Properties of Copper and Its Oxides

Tribochemical reactions in many applications determine the performance and lifetime of individual parts or entire engineering systems. The underlying processes are however not yet fully understood. Here, the tribological properties of copper and its oxides are investigated under mild tribological loading and for dry sliding. The oxides represent the late stages of a copper–sapphire tribo‐contact, once the whole copper surface is covered with an oxide. For this purpose, high‐purity copper, thermally‐oxidized and sintered Cu$_{2}$O and CuO samples are tribologically loaded and eventually formed wear particles analyzed. The tribological behavior of the oxides is found to be beneficial for a reduction of the coefficient of friction (COF), mainly due to an increase in hardness. The results reveal tribochemical reactions when copper oxides are present, irrespective of whether they form during sliding or are existent from the beginning. Most strikingly, a reduction of copper oxide to metallic copper is observed in X‐ray photoelectron spectroscopy measurements. A more accurate understanding of tribo‐oxidation will allow for manufacturing well‐defined surfaces with enhanced tribological properties. This paves the way for extending the lifetime of contacts evincing tribo‐oxidation

Accuracy and Test-Retest Reproducibility of Two-Dimensional Knowledge-Based Volumetric Reconstruction of the Right Ventricle in Pulmonary Hypertension

Right heart function is the key determinant of symptoms and prognosis in pulmonary hypertension (PH), but the right ventricle has a complex geometry that is challenging to quantify by two-dimensional (2D) echocardiography. A novel 2D echocardiographic technique for right ventricular (RV) quantitation involves knowledge-based reconstruction (KBR), a hybrid of 2D echocardiography-acquired coordinates localized in three-dimensional space and connected by reference to a disease-specific RV shape library. The aim of this study was to determine the accuracy of 2D KBR against cardiac magnetic resonance imaging in PH and the test-retest reproducibility of both conventional 2D echocardiographic RV fractional area change (FAC) and 2D KBR

Dislocation structures and the role of grain boundaries in cyclically deformed Ni micropillars

Transmission electron microscopy and finite element-based dislocation simulations were combined to study the development of dislocation microstructures after cyclic deformation of single crystal and bicrystal Ni micropillars oriented for multi-slip. A direct correlation between large accumulation of plastic strain and the presence of dislocation cell walls in the single crystal micropillars was observed, while the presence of the grain boundary hampered the formation of wall-like structures in agreement with a smaller accumulated plastic strain. Automated crystallographic orientation and nanostrain mapping using transmission electron microscopy revealed the presence of lattice heterogeneities associated to the cell walls including long range elastic strain fields. By combining the nanostrain mapping with an inverse modelling approach, information about dislocation density, line orientation and Burgers vector direction was derived, which is not accessible otherwise in such dense dislocation structures. Simulations showed that the image forces associated with the grain boundary in this specific bicrystal configuration have only a minor influence on dislocation behavior. Thus, the reduced occurrence of “mature” cell walls in the bicrystal can be attributed to the available volume, which is too small to accommodate cell structures

Intestinal parasites from public and private latrines and the harbour canal in Roman Period Ephesus, Turkey (1st c. BCE to 6th c. CE)

To improve our knowledge of the parasite species affecting the inhabitants of Roman period Asia Minor, we analysed faecal material from Ephesus, Turkey. Mineralised material from the drain from a private house latrine (3rd c. CE), sediment samples from the sewer drain of a public communal latrine (6th c. CE), and sediment from the harbour canal (ca. 1st c. BCE to ca. 6th c. CE) were studied for the presence of intestinal parasites. Samples were viewed by light microscopy for helminth eggs, and commercial enzyme-linked immunosorbent assay (ELISA) kits were used to test for protozoal parasites that cause dysentery. Eggs of roundworm were found in the public latrine, whipworm in the house latrine, and both whipworm and roundworm in the harbour canal. Sequential sampling of the harbour core suggests that whipworm was by far the most common parasite throughout the Roman period, and there was no clear evidence for change in parasite species over the centuries. Whipworm and roundworm are both spread by the contamination of food and drink by human faeces. Despite the large number of travellers to Ephesus, as the capital of its province and a major port city in the Roman Empire, there was a surprising lack of diversity in parasite species found. This is especially apparent when we consider that ten species of intestinal parasite have been found across the Roman Empire. This is the first Roman site to be directly assessed for differences between infection in individuals using private latrines, public latrines, and mixed town effluent (in the harbour) at the same site.This research was supported by a doctoral award from the Social Sciences and Humanities Research Council of Canada [752-2016-2085] and a Tidmarsh Cambridge Scholarship from the Cambridge Commonwealth, European and International Trust and Trinity Hall Colleg

Phenotypic and genetic comparison of a plant-internalized and an animal-isolated salmonella choleraesuis strain

Contamination of fresh produce with human pathogens poses an important risk for con-sumers, especially after raw consumption. Moreover, if microorganisms are internalized, no re-moval by means of further hygienic measures would be possible. Human pathogenic bacteria identified in these food items are mostly of human or animal origin and an adaptation to this new niche and particularly for internalization would be presumed. This study compares a plant-internalized and an animal-borne Salmonella enterica subsp. enterica serovar Choleraesuis aiming at the identification of adaptation of the plant-internalized strain to its original environment. For this purpose, a phenotypical characterization by means of growth curves under conditions resembling the indige-nous environment from the plant-internalized strain and further analyses using Pulsed-field gel electrophoresis and Matrix-assisted laser desorption ionization time of flight spectrometry were as-sessed. Furthermore, comparative genomic analyses by means of single nucleotide polymorphisms and identification of present/absent genes were performed. Although some phenotypical and genetic differences could be found, no signs of a specific adaptation for colonization and internaliza-tion in plants could be clearly identified. This could suggest that any Salmonella strain could directly settle in this niche without any evolutionary process being necessary. Further comparative analysis including internalized strains would be necessary to assess this question. However, these kinds of strains are not easily available. © 2021 by the authors. Licensee MDPI, Basel, Switzerland