The Impact of Covid-19 Pandemic on Taxpayers’ Compliance of MSMEs in Palembang

This study aims to determine the impact of the attitude of taxpayers, taxpayers’ knowledge, taxpayers’ awareness, and tax socialization on taxpayers’ compliance of Micro, Small, Medium-sized Enterprises (MSMEs) in Palembang, Indonesia during the Covid-19 Pandemic. A quantitative research method is used with a deductive research approach. This study used primary data by distributing questionnaires to taxpayers’ compliance of MSMEs in Palembang, Indonesia. The sample size used was 396 respondents with a total population of 37.902 (Department of Cooperatives and MSMEs, 2019) by using simple random sampling. Moreover, the IBM SPSS 20 software is used for analytical tool in this study. The results of this study indicate that partially the attitude of taxpayers’, taxpayers’ knowledge, and taxpayers’ awareness have a positive and significant effect on taxpayers’ compliance. On the other hand, tax socialization has no effect on taxpayers’ complianc

INFLUENCE OF ORGANIZATIONAL STRUCTURE, WORK DESIGN AND COMPETENCY TOWARD NURSES PERFORMANCE SATISFACTION

A critical institution in a society is the hospital as a centre for medical services. There are physicians and nurses in the hospital. Nurses are also expected to enhance nursing performance as the largest health care team. The organisational structure here can only strengthen the perception of some dimensions of job satisfaction, such as the attainment of value. Ali and Zia-ur-Rehman (2014) found a strong link between work design and the performance of employees and job satisfaction that had a positive effect on the performance of employees. The topic of this study is formulated in the title on the basis of the review of the following problems: The influence of organisational structure, work design and competence on the performance satisfaction of nurses at Jakarta Seaport Hospital and Omni Hospital Pulomas. The method of this study is quantitative descriptive research, namely research on data gathered and expressed in the form of numbers. In this report, the target population was as many as 200 nurses at the Jakarta Seaport Hospital and as many as 200 nurses at the Omni Pulomas Jakarta Hospital. Result: Organizational structure (X1) on the satisfaction of the performance of nurses at Omni Hospital Pulomas has a higher impact value than Jakarta Seaport Hospital, while Jakarta Seaport Hospital has a higher impact value for Work Design (X2) on Nurse's Performance Satisfaction (Y) than the Omni Hospital Pulomas in Jakarta, and for the Jakarta Seaport Hospital Competency Variable (X3) (Y). In comparison, Omni Hospital has the effect of competence on the performance satisfaction of nurses (Y). Nurses need to further strengthen their performance and competence and pay more attention to patients' concerns. JEL: L20; M10; I10 Article visualizations

A CONCEPTUAL UNDERSTANDING OF THE CRITICAL FACTORS THAT INDUCE WOMEN ENTREPRENEURIAL SUCCESS IN THE KLANG VALLEY, MALAYSIA

Entrepreneurship has always been men’s realm, nevertheless women’s enthusiasm in business shows some intensification in Malaysia, but their success is still trivial. This stimulates doubts about the factors that induce their success as entrepreneurs. The objective of this research is to offer an understanding into the success factors of women entrepreneurs in the Klang Valley, Malaysia. Thus, this study focuses on the implication of five variables, which are financial capital, human capital, social capital, innovation and work-life balance that induces success to the women entrepreneurs. To attain the objective of this study, a survey technique is used. The primary data would provide an understanding of the factors that induces success to the women entrepreneur. This study used quantitative methods to produce empirical outcomes and validations to answer the research questions. The Resource-Based View Theory and Conflict Theory are the theoretical foundations that fill the gaps of the study. The findings of this study could perhaps be a benchmark to other women to rise against all tribulations faced in their pursuit to triumph and remain at the highest socio-economic level as well as attain a competitive edge in business.  Article visualizations

EFFECT OF SERVICE QUALITY AND PATIENT SATISFACTION: HOW DENTAL HOSPITALS IN INDONESIA DEAL WITH THAT?

The purpose of this research is to investigate how healthcare service quality and patients’ satisfaction are related. Thus, the study aims to assess patient’s expectations, patients’ satisfaction levels and measure the quality gap for SERVQUAL dimensions. This study employs a quantitative descriptive research approach to achieve the research objectives by testing a set of hypotheses. The data collection is by means of a self-administered questionnaire to collect primary data from 350 patients in Indonesian dental hospitals with special reference to Jakarta and Bali. The research findings reveal that the patients’ expectation and satisfaction with the healthcare SERVQUAL (tangibility, reliability, responsiveness, assurance, and empathy) is not matched and there is a gap in the service quality. However, the results indicate a service quality gap in both dental hospitals. In addition, the type of hospital has been found to affect patients’ satisfaction for tangibility, reliability, responsiveness, and empathy and assurance dimensions.  Article visualizations

FACTORS INFLUENCING CUSTOMERS' SATISFACTION ON BANGLADESHI TELECOMMUNICATION SERVICE PROVIDERS

In twenty-first century telecommunication, services become a basic requirement for every individual and organization. This industry transforms human life significantly. Telecommunication industry provides ease in human communication. Hence, satisfying customers becomes the paramount concern for every telecom service provider across the world. Despite having an enormous number of researches in customer satisfaction, very few researchers have empirically examined important determinants for customers’ satisfaction emphasizing on telecommunication industry. Hence, this study tries to investigate crucial important factors for customers’ satisfaction focusing on Bangladeshi telecommunication industry. By giving one-month extensive effort, this study managed to obtain 1562 respondents from six different states in Bangladesh. Regression results revealed very interesting findings by falsifying importance of quality in the telecom industry. Results evident that price and brand image is the two top most important factors in the telecom industry to satisfy their customers. This study is one of the few that identify quality is not important for satisfying customers which can provide a new thoughtful idea for telecom managers. JEL: L90, L96, O1

FURTHER EVALUATION OF OJT TRAINING QUALITY FACTORS ON TVET STUDENTS’ SATISFACTION IN OMAN

The current demand in Oman’s labour market is to have a young skill full Omani who is capable to cope with the technical challenges in the industry, as work competence is found to be deficient. The quality of the work depends on the provision of On the Job Training (OJT) programme which is overseen by MoMP. As a result, there is a need for further investigation to determine the OJT quality factors that are associated with Trainer Quality, Effective Assessment, Clear Expectation, Learning Stimulation, Competence Development, Training Relevance, Training Resources, Effective support and Active Learning on students’ satisfaction. The study has embraced the quantitative and positivists method of research, using a stratified random sample to gauge 8 TVET institutes with a total sample of 317 participants. Additionally, the reliability of the test depends on Alpha Cronbach’s scale, and it scored acceptable levels i.e., 0.772 to 0.809. The survey instrument of Coates (2009) was adopted and the literature review was done to support the research conceptual frame. The support theories were based on SERVQUAL, TQM and Kirkpatrick four level of training evaluation model. The study survey used five Likert scales to analyze the data. The evaluation of OJT quality factors on TVET students’ satisfaction was measured, P value <0.01 and found statistically significant. The sample adequacy was measured by using KMO and Bartlett’s test and scored 0.833 within the threshold. Also, the research used three measurements of Goodness of fit and met the required threshold. Nonetheless, the hypothesis results showed an overall of 70% of hypotheses have a significant effect on TVET students’ satisfaction. Finally, the research contributes to developing work skills to meet students’ satisfaction.  Article visualizations

SERVICE QUALITY AND LEAN MANAGEMENT: EMPIRICAL STUDY AMONG DENTAL HOSPITALS IN INDONESIA

The present research aims to evaluate service quality and lean management among dental hospitals in Indonesia. This study employs a quantitative descriptive research approach to achieve the research objectives by testing a set of hypotheses. The data collection is employing a self-administered questionnaire to collect primary data from 350 patients in Indonesian dental hospitals with particular reference to Jakarta and Bali. The research findings reveal that patients in Indonesia expect more from a private hospital, whether it is located in Bali or Jakarta. Likewise, these patients have slightly lower expectations from public hospitals regardless of the hospital location. JEL: O14; I10; I15; I18  Article visualizations

ASSESSING THE EFFECT OF OJT TRAINING QUALITY FACTORS ON TVET STUDENTS’ SATISFACTION IN PREPARING FOR EMPLOYMENT IN OMAN

The Job Training has been utilised to provide work skills to TVET students in order to meet the labour market in Oman. It is important to determine whether the quality of the training is meeting to what TVET students’ needs. Therefore, this study examines the effect of the On-the Job-Training (OJT) quality factors on TVET students’ satisfaction. The internship is financed by Ministry of Manpower for TVET candidates in Oman and is meant to obtain employability skills. The study looked at the OJT training quality factors in relation to Trainer Quality, Effective assessment, Clear expectation, Learning Stimulation, Training Relevancy, Competence Development, Training Resources, Effective Support and Active Learning as found to have a direct link to students’ satisfaction. The pilot study of 30 samples was carried out and a random sampling method was used. Nevertheless, this study used a quantitative method of research. In addition, a descriptive method was used to analyse the data and the study results are provided in the form of explanatory notes. However, the reliability test was done i.e. Alpha Cronbach’s shows the range between 0.80 to 0.9 and this confirms the study results. The instrument of the survey of this study used the Coates (2009) AQTF quality indicator; using a five-point Likert scale. The literature review focused on Total Quality Management (TQM model) associated with 5-C TQM Model of Academic Excellence and Service Quality (SERVQUAL Model). Finally, the OJT training quality was measured against students’ satisfaction and the P-value was found to be statistically highly significant.  Article visualizations

CONCEPTUALISATION OF SERVICE QUALITY, LEAN MANAGEMENT AND PATIENTS’ SATISFACTION AMONG DENTAL HOSPITALS IN INDONESIA

Patient satisfaction is the outcome of health services, so that patient satisfaction is one of the goals of improving the quality of health services that need to be considered by the hospital in this era of competition. Patients or communities getting satisfaction on health services held will tend to comply with advice, loyalty or obedience to an agreed treatment plan. Customers can also be said to be satisfied if what they receive are more significant than what they expected. Therefore, every hospital needs a healthcare quality assurance approach which is one of the essential tools for the company that manages or plans health services. For that, the current paper emphasises on the conceptualisation of service quality, lean management and patients’ satisfaction among dental hospitals in Indonesia. The dental hospitals in Indonesia should highlight the institution’s ability to manage the tangibility dimension and improve assurance and empathy dimensions. Moreover, Indonesian hospitals should stress on tangibility and reliability while boosting the most crucial dimension called empathy. JEL: O14; I10; I15; I18  Article visualizations

EMPIRICAL PERSPECTIVE OF INDUSTRIAL INVESTMENT FUND FOR LOCAL GOVERNMENT SUSTAINABILITY IN HENAN, CHINA

To facilitate China’s economic reform, the rapid growth of the industrial fund has become a vital support force. This study aims to evaluate the Local Government’s Industrial Investment Fund Sustainability in Henan, China. Two-factor theories, quasi-public theory, market failure theory and sustainable development theory, along with a study of domestic studies on the development of local government industrial investment funds, were addressed to investigate the research phenomenon empirically and theoretically. For this analysis, quantitative methods are considered to be more fitting. The primary goal is to provide an overview of the apparent facts of interest to researchers. The quantitative findings include primarily statistical analysis of the data obtained. In this study, the description of statistical analysis data is used to explain the studies predicted final results. The empirical findings of this study that the structure of the supervisory system, the process of market exit and technical talents are essential factors that stimulate the industrial investment fund of the people for the local government in Henan, China, are similar and confirm with the results of previous scholars. Thus, the primary catalyst for China’s financial growth is accountability. There would be no China today without a transition and an opening. Nevertheless, in comparison to the real needs of monetary gain, China’s receptiveness to the outside world is still insufficient. JEL: L10; L16; L78 Article visualizations