An Investigation of the Effects of Front-Line Employees\u27 Work-Family Conflict on Customer Satisfaction through Exhaustion and Emotional Displays

The present study investigates the distal effects of front-line employees\u27 work-family conflict on customer satisfaction. Based on data from 200 paired employee-customer interactions at six hotels, a Structural Equation Modeling was conducted to test the hypothesized model and the results supported most of our predictions. Specifically, participants\u27 FIW (family interfering with work) was positively linked to physical, emotional, and mental exhaustion, while WIF (work interfering with family) did not have such associations. Further, individuals with higher levels of physical exhaustion were more likely to manage their emotions by faking positive emotions and suppressing negative emotions, whereas participants with higher levels of emotional exhaustion were more likely to fake positive emotions. Although faking positive emotions enhances the employee\u27s role performance, such actions failed to enhance customer satisfaction. The current research extends our knowledge of work-family conflict on employee-customer interactions and suggests that hospitality organizations need to be aware of the critical effects of employees\u27 family affairs on work behaviors and ultimately on customer satisfaction

Molecular and morphometric variation in European populations of the articulate brachiopod <i>Terebeatulina retusa</i>

Molecular and morphometric variation within and between population samples of the articulate brachiopod &lt;i&gt;Terebratulina&lt;/i&gt; spp., collected in 1985-1987 from a Norwegian fjord, sea lochs and costal sites in western Scotland, the southern English Channel (Brittany) and the western Mediterranean, were measured by the analysis of variation in the lengths of mitochondrial DNA (mtDNA) fragments produced by digestion with nine restriction endonucleases and by multivariate statistical analysis of six selected morphometric parameters. Nucleotide difference within each population sample was high. Nucleotide difference between population samples from the Scottish sites, both those that are tidally contiguous and those that appear to be geographically isolated, were not significantly different from zero. Nucleotide differences between the populations samples from Norway, Brittany, Scotland and the western Mediterranean were also very low. Morphometric analysis confirmed the absence of substantial differentiation

Stochastic slowdown in evolutionary processes

We examine birth--death processes with state dependent transition probabilities and at least one absorbing boundary. In evolution, this describes selection acting on two different types in a finite population where reproductive events occur successively. If the two types have equal fitness the system performs a random walk. If one type has a fitness advantage it is favored by selection, which introduces a bias (asymmetry) in the transition probabilities. How long does it take until advantageous mutants have invaded and taken over? Surprisingly, we find that the average time of such a process can increase, even if the mutant type always has a fitness advantage. We discuss this finding for the Moran process and develop a simplified model which allows a more intuitive understanding. We show that this effect can occur for weak but non--vanishing bias (selection) in the state dependent transition rates and infer the scaling with system size. We also address the Wright-Fisher model commonly used in population genetics, which shows that this stochastic slowdown is not restricted to birth-death processes.Comment: 8 pages, 3 figures, accepted for publicatio

Genetic characterization of Barbari goats using microsatellite markers

Genetic variation in Barbari goats, a highly prolific breed distributed widely in the northern part of India, known for better milk and meat quality, was studied as a part of genetic characterization and conservation. The genomic DNA from 50 unrelated Barbari goats were amplified via PCR with a panel of 21 microsatellite markers, and resolved through 6 per cent denaturing polyacrylamide gel electrophoresis followed by silver staining. The number of alleles ranged from 4 to 11, with allele sizes ranging from 88 to 220 bp. The distribution of allele frequencies was between 0.0104 and 0.5208. Polymorphism information content varied from 0.5563 to 0.8348. The population was not in Hardy-Weinberg equilibrium for all except two microsatellite loci (ILSTS044 and ILSTS060). The observed heterozygosity ranged from 0.8478 to 1.0000 while the expected heterozygosity ranged from 0.6208 to 0.8509. Based on the results of the present study, there is a good scope for exploiting the genetic variability in the Barbari goats for further improvement of performance

Bose glass and Mott glass of quasiparticles in a doped quantum magnet

The low-temperature states of bosonic fluids exhibit fundamental quantum effects at the macroscopic scale: the best-known examples are Bose-Einstein condensation (BEC) and superfluidity, which have been tested experimentally in a variety of different systems. When bosons are interacting, disorder can destroy condensation leading to a so-called Bose glass. This phase has been very elusive to experiments due to the absence of any broken symmetry and of a finite energy gap in the spectrum. Here we report the observation of a Bose glass of field-induced magnetic quasiparticles in a doped quantum magnet (Br-doped dichloro-tetrakis-thiourea-Nickel, DTN). The physics of DTN in a magnetic field is equivalent to that of a lattice gas of bosons in the grand-canonical ensemble; Br-doping introduces disorder in the hoppings and interaction strengths, leading to localization of the bosons into a Bose glass down to zero field, where it acquires the nature of an incompressible Mott glass. The transition from the Bose glass (corresponding to a gapless spin liquid) to the BEC (corresponding to a magnetically ordered phase) is marked by a novel, universal exponent governing the scaling on the critical temperature with the applied field, in excellent agreement with theoretical predictions. Our study represents the first, quantitative account of the universal features of disordered bosons in the grand-canonical ensemble.Comment: 13+6 pages, 5+6 figures; v2: Fig. 5 update

EVOLUTION FOR BIOINFORMATICIANS AND BIOINFORMATICS FOR EVOLUTIONISTS 1

Peer Reviewedhttp://deepblue.lib.umich.edu/bitstream/2027.42/72826/1/j.0014-3820.2005.tb00937.x.pd

Hyperbolic Geometry of Complex Networks

We develop a geometric framework to study the structure and function of complex networks. We assume that hyperbolic geometry underlies these networks, and we show that with this assumption, heterogeneous degree distributions and strong clustering in complex networks emerge naturally as simple reflections of the negative curvature and metric property of the underlying hyperbolic geometry. Conversely, we show that if a network has some metric structure, and if the network degree distribution is heterogeneous, then the network has an effective hyperbolic geometry underneath. We then establish a mapping between our geometric framework and statistical mechanics of complex networks. This mapping interprets edges in a network as non-interacting fermions whose energies are hyperbolic distances between nodes, while the auxiliary fields coupled to edges are linear functions of these energies or distances. The geometric network ensemble subsumes the standard configuration model and classical random graphs as two limiting cases with degenerate geometric structures. Finally, we show that targeted transport processes without global topology knowledge, made possible by our geometric framework, are maximally efficient, according to all efficiency measures, in networks with strongest heterogeneity and clustering, and that this efficiency is remarkably robust with respect to even catastrophic disturbances and damages to the network structure