The Impact of Cognitive versus Affective Aspects on Consumer Usage of Financial Service Delivery Channels

This paper explores the consumer decision-making process when using service delivery channels. Among service delivery channels, the main focus of the research concerns technology-based delivery channels. Technology continues to change the delivery function of companies and to affect customers’ usage decisions regarding the delivery channels available. Understanding how customers react to the technology-content of channels and decide how to use the delivery channels of the firm is a key asset for achieving profitability and differentiation. This conclusion is particularly valuable as firms address the financial impact of new technology-based channels and their success in transferring low value-added transactions to electronic channels. Despite the development of new technology-based delivery channels, there is limited knowledge about how customers react to, choose and use these channels. The paper addresses this research void by developing a model that describes customers’ attitudes and usage frequency behavior in the context of banking delivery channels. A set of hypotheses concerning affective and cognitive determinants of consumers’ behavior is derived from the model. These hypotheses were generated after extensive research into the fields of services marketing, psychology and innovation theories, together with insights provided by a series of in-depth interviews conducted with bank managers and customers. A questionnaire was mailed to users of the four main bank delivery channels. The findings demonstrate that consumer decision concerning usage frequency differs between delivery channels, and illustrate which factors should be stressed in order to affect this decision.

The Microlensing Properties of a Sample of 87 Lensed Quasars

Gravitational microlensing is a powerful tool for probing the physical properties of quasar accretion disks and properties of the lens galaxy such as its dark matter fraction and mean stellar mass. Unfortunately the number of lensed quasars ($\sim 90$) exceeds our monitoring capabilities. Thus, estimating their microlensing properties is important for identifying good microlensing candidates as well as for the expectations of future surveys. In this work we estimate the microlensing properties of a sample of 87 lensed quasars. While the median Einstein radius crossing time scale is 20.6 years, the median source crossing time scale is 7.3 months. Broadly speaking, this means that on $\sim 10$ year timescales roughly half the lenses will be quiescent, with the source in a broad demagnified valley, and roughly half will be active with the source lying in the caustic ridges. We also found that the location of the lens system relative to the CMB dipole has a modest effect on microlensing timescales, and in theory microlensing could be used to confirm the kinematic origin of the dipole. As a corollary of our study we analyzed the accretion rate parameters in a sub-sample of 32 lensed quasars. At fixed black hole mass, it is possible to sample a broad range of luminosities (i.e., Eddington factors) if it becomes feasible to monitor fainter lenses.Comment: 31 pages, 7 figures, 2 tables, corrected typos in Table 2, revised version accepted for publication in Ap

Symmetry groupoids and admissible vector fields for coupled cell networks

The space of admissible vector fields, consistent with the structure of a network of coupled dynamical systems, can be specified in terms of the network's symmetry groupoid. The symmetry groupoid also determines the robust patterns of synchrony in the network – those that arise because of the network topology. In particular, synchronous cells can be identified in a canonical manner to yield a quotient network. Admissible vector fields on the original network induce admissible vector fields on the quotient, and any dynamical state of such an induced vector field can be lifted to the original network, yielding an analogous state in which certain sets of cells are synchronized. In the paper, necessary and sufficient conditions are specified for all admissible vector fields on the quotient to lift in this manner. These conditions are combinatorial in nature, and the proof uses invariant theory for the symmetric group. Also the symmetry groupoid of a quotient is related to that of the original network, and it is shown that there is a close analogy with the usual normalizer symmetry that arises in group-equivariant dynamics

Langevin dynamics of the deconfinement transition for pure gauge theory

We investigate the effects of dissipation in the deconfinement transition for pure SU(2) and SU(3) gauge theories. Using an effective theory for the order parameter, we study its Langevin evolution numerically. Noise effects are included for the case of SU(2). We find that both dissipation and noise have dramatic effects on the spinodal decomposition of the order parameter and delay considerably its thermalization. For SU(3) the effects of dissipation are even larger than for SU(2).Comment: 4 pages, 3 figures. To appear in the proceedings of I Latin American Workshop on High Energy Phenomenology (LAWHEP 2005), Porto Alegre, Brazil, 1-3 Dec 2005. v2: minor correction