CUSTOMER RELATIONSHIP MANAGEMENT

In order to maintain in a market economy with the competition becoming increasingly tough, with consumer preferences and demands more sophisticated and diverse, a company must manage in the best possible way the relations with the existing and potential customers to know their preferences, attitudes, purchasing behaviour, motivations, in order to attract the proper clients for their company products. These goals may be achieved by implementing a strategy called “Customer Relationship Management”, which aims to identify the potential customers, observing their needs, attract them through a special offer and obtaining their enthusiasm. A key element of a CRM strategy is communication using as many possible ways with current and potential customers, in order to attract them and to become loyal.customer attraction, loyalty, CRM, strategy

LEADERSHIP WITHIN THE ORGANIZATION. THE FUTURE LEADERS

Although there is no unity of views regarding the relation between management and leadership, there are still existing common points, among these being able to mention that in the extremely dynamic conditions in which is improving the organizations today and even more so in the future, is needed of practicing an effective leadership, of full involvement of people to achieve the goals and ensuring the success, of joint action of those, based o team spirit, to which a essential contribution has the leader, which implies strongly, affective and affective, motivating and determining the group members to ac effectively and harmonized. The effective leader must dispose of certain characteristics, native or/and acquired trough training, to know to communicate well with the team members, to be creative, inventive, have vision, to accept and even to cause the change, which will be and competitive advantage in the competitive environment increasingly emphasized.team spirit, communication, change, assuming the risks

STRATEGIC PLANNING IN PUBLIC ADMINISTRATION

In order for Romania to meet its new political and social expectations as an E.U. member, the Romanian Public Administration has to be reformed. Nationwide, Romanian Public Administration has to assure the same endowment for service quality. After assuring their legal frame, the PA members will arise with responsibility for society and for their foresight. As a community partner, the P.A. must be transparent on its decision and has to assure a strong partnership with civil society representative and the vox populi. The reform of Public Administration is a management tool which will allow the focus on readjustment of its resources through the spirit, the vision and the future aspiration.strategic planning, mission, vision, projection

Customer relationship management

In order to maintain in a market economy with the competition becoming increasingly tough, with consumer preferences and demands more sophisticated and diverse, a company must manage in the best possible way the relations with the existing and potential customers to know their preferences, attitudes, purchasing behaviour, motivations, in order to attract the proper clients for their company products. These goals may be achieved by implementing a strategy called “Customer Relationship Management”, which aims to identify the potential customers, observing their needs, attract them through a special offer and obtaining their enthusiasm. A key element of a CRM strategy is communication using as many possible ways with current and potential customers, in order to attract them and to become loyal

Hardening of the Grey Cast Iron through the Vibrating Electrode Method Using a WC Electrode and in Combination with TiC and Ti Electrode

There have been tested samples of grey cast iron, the hardening being made through WC coating through the vibrating electrode method with a layer, two layers and through double layers combined with Ti and TiC. Besides double layers combined there were also made triple combined layers. Afterwards there were taken photographs of macro-hardness and HV50 micro-hardness into the material in into the layer. There were also made rugosity measurements. Then in order to appreciate the internal stresses were made ring specimens type Naimov. On the exterior of these specimens were made coatings with the vibrating electrode

Teenagers and Automated Vehicles: Are They Ready to Use Them?

ABSTRACT: Mobility needs, expectations, and concerns vary across age groups and are closely linked to users' views on the future of the road transport system. Automated vehicles are expected to have a significant impact on the future of the road transport system, and pilot deployments are increasingly being tested in Europe and beyond, which is also thanks to the evolving regulatory landscape. As a result, several studies have started to analyse citizens' attitudes towards this technology. However, very few studies have focused on teenagers' views on automated vehicles, although today's children and teenagers could be among the first users of such vehicles. Studying teenagers and the way they envisage automated vehicles in the future is of particular significance in defining transport planning strategies and supporting upcoming policy orientations. To cover this gap, the present study aims to explore teenagers' views about automated vehicles and whether and how they could fit into their future transport setting. A series of on-line and face-to-face focus groups, a demonstration of an automated vehicle prototype, supporting engagement activities, and a post-pre survey were used to collect their views on the topic. The results show that even though the teenagers acknowledged the potential advantages, they also expressed concerns in relation to the interactions with other road users, to automated driving systems' reliability, to safety, and to data privacy. In particular, these safety concerns revealed an unwillingness on the part of the teenagers to be among the first users of automated vehicles.This research has been funded by the European Commission Joint Research Centre Institutional Funds

Ion-Molecule Reactions and Chemical Composition of Emanated from Herculane Spa Geothermal Sources

The paper presents a chemical composition analysis of the gases emanated from geothermal sources in the Herculane Spa area (Romania). The upper homologues of methane have been identified in these gases. An ion-molecule reaction mechanism could be implicated in the formation of the upper homologues of methane. The CH4+ ions that appear under the action of radiation are the starting point of these reactions. The presence of hydrogen in the emanated gases may be also a result of these reactions

Engaging with different transport user groups for a smooth transition to Connected and Automated Mobility

Connected and automated vehicles could benefit society by increasing transport safety, environmental sustainability and inclusiveness. Engaging with citizens to raise awareness and discuss about the opportunities and threats they bring is paramount for a successful deployment of such technologies. This paper presents the results of several activities with women and teenagers participants: focus group discussions, demonstrations of an automated vehicle prototype and feelings’ capture associated to automated vehicles, engaging with them, aiming at acquiring their knowledge, expectations and concerns for a smooth transition to connected and automated vehicles. The work conducted shows that technological innovations could result in societal benefits, once a technology is understood and accepted at societal level where the role played by knowledge sharing and dissemination are key

The future of road transport

A perfect storm of new technologies and new business models is transforming not only our vehicles, but everything about how we get around, and how we live our lives. The JRC report “The future of road transport - Implications of automated, connected, low-carbon and shared mobility” looks at some main enablers of the transformation of road transport, such as data governance, infrastructures, communication technologies and cybersecurity, and legislation. It discusses the potential impacts on the economy, employment and skills, energy use and emissions, the sustainability of raw materials, democracy, privacy and social fairness, as well as on the urban context. It shows how the massive changes on the horizon represent an opportunity to move towards a transport system that is more efficient, safer, less polluting and more accessible to larger parts of society than the current one centred on car ownership. However, new transport technologies, on their own, won't spontaneously make our lives better without upgrading our transport systems and policies to the 21st century. The improvement of governance and the development of innovative mobility solutions will be crucial to ensure that the future of transport is cleaner and more equitable than its car-centred present.JRC.C.4-Sustainable Transpor

Women’s opinions, attitudes and concerns about automated vehicles - If and how automated vehicles could fit into women mobility needs

Automated Vehicles are expected to transform the transport sector by contributing to reduce transport externalities and improving the mobility of people, which may depend on several influencing factors to their acceptance. Gender differences exist with regard to transport and mobility patterns, also when considering opinions, attitudes and concerns about Automated Vehicles. Despite women being half of the world population, their views on their current and future mobility are still under investigation and little research has been conducted regarding their opinions towards Automated Vehicles. This research aims at shedding light on European women current mobility and if and how Automated Vehicles could fit into mobility needs and habits, arguing as well about possible mobility improvement as well as problems associated with such vehicles. It identifies key issues based on relevant existing literature and presents the results of Focus Group discussions, surveys and citizen engagement activities conducted by the European Commission’s Joint Research Centre, the German Aerospace Center and the University of Cantabria. It concludes by providing policy insight on the topic and indicating future research areas of investigation