Attitudes expressed in online comments about environmental factors in the tourism sector: an exploratory study

The object of this exploratory study is to identify the positive, neutral and negative environment factors that affect users who visit Spanish hotels in order to help the hotel managers decide how to improve the quality of the services provided. To carry out the research a Sentiment Analysis was initially performed, grouping the sample of tweets (n = 14459) according to the feelings shown and then a textual analysis was used to identify the key environment factors in these feelings using the qualitative analysis software Nvivo (QSR International, Melbourne, Australia). The results of the exploratory study present the key environment factors that affect the users experience when visiting hotels in Spain, such as actions that support local traditions and products, the maintenance of rural areas respecting the local environment and nature, or respecting air quality in the areas where hotels have facilities and offer services. The conclusions of the research can help hotels improve their services and the impact on the environment, as well as improving the visitors experience based on the positive, neutral and negative environment factors which the visitors themselves identified

Tourism and mobile devices: provenance of academic research through a bibliometric study

Purpose – This paper aims to outline a map of all the research that exists on mobile technology and tourism archived in the two main databases worldwide (Web of Science and Scopus). Accordingly, with the identification of all the scientific articles that deal with both mobile technology and tourism, the authors seek to ascertain the evolution of mobile technology in the tourism sector through the years, countries, universities and authors and determine the various collaborations brought about between authors, universities, institutions and/or companies in various research projects. Finally, it also allows the authors to distinguish the main topics under study within the scope of ‘mobile tourism’. Design/methodology/approach – A mixed methodology has been carried out. The search focused on the principal databases of bibliographic references and citations of periodical publications, such as articles from scientific journals, books and other types of printed material. Once the results were obtained in the respective databases, it was necessary to be able to work with them. In this respect, the authors had to extract the relevant data and dump it in a bibliographic reference manager, for which they chose Mendeley. After this, the tabulation of data was performed in Excel and tables and graphs were created from all the data collected. Findings – The main results obtained and analyzed are the number of articles per year, countries and universities. In the same way, it is interesting to highlight the number of countries and universities that participate in each article under study. On the other hand, an analysis has been carried out regarding the number of articles per author, as well as the topics dealt with in the different articles. Originality/value – This analysis reveals the role that has been played by mobile phones in tourism since the first scientific article was recorded in 2002. In this regard, in recent years there has been a significant increase in the number of articles, finally resulting in moderate figures in relation to countries (40) and universities (233) that have formed part of the subject matter under study. In contrast to other areas of research in tourism, the relevance of this subject is therefore evident, as is the need for greater background knowledge to establish research models adapted to the new reality of tourism in a world of ever-increasing mobility

Telecommuting´s impact in management and communications variables: IT sector case

En este artículo vamos a profundizar en el análisis de las asociaciones existentes entre las diferentes modalidades de teletrabajo que se encuentran en el sector de TIC y las variables relacionadas con la dirección y comunicación. Por un lado, abundaremos en la forma en que se controla el rendimiento de los teletrabajadores, el momento en que se realiza el control y, en este punto, si son los mismos que se aplican a los no teletrabajadores. También, trataremos de conocer las diferencias respecto a la opinión de si la supervisión de los teletrabajadores requiere más tiempo que la de sus compañeros y al grado de autonomía de éstos para tomar decisiones. Por otro, puntualizaremos las posibles diferencias encontradas respecto a la influencia que tiene el teletrabajo sobre algunas de las variables de comunicación y sobre las opiniones relacionadas con la efectividad de las comunicaciones con los teletrabajadores, características de la dirección remota o el modo de entender la labor del supervisor.In this article we are going to deepen in the analysis of the existing associations between the different modalities from telecommuting in the sector of CIT and variables related to the direction and communication patterns. On the one hand, we will abound in the form at that controls the results of telecommuters, the moment in which the control is made and, in this point, if they are the same that they are applied to non-telecommuters. Also, we will try to know the differences with respect to the opinion of if the supervision of telecommuters requires more time than the one of colleagues and the degree of autonomy of them to make decisions. On the other hand, we will emphasize the possible differences found with respect to the influence that has telecommuting on some of the communication variables and the opinions related to the effectiveness of the communications with the teleworkers, characteristics of the remote direction or the way to understand the work of the supervisor

Apoyo de una web a la docencia presencial: una experiencia en TMRA2

En este trabajo pretendemos contar nuestra experiencia impartiendo docencia tradicional con el apoyo de una web educativa. Empezaremos analizando brevemente el impacto de las Tecnologías de la Información y las Comunicaciones (TIC) en la educación. Seguiremos con el análisis detallado de los pasos que hemos seguido para el desarrollo de la web. Finalmente, mostramos los resultados de la investigación empírica realizada con los alumnos participantes en esta experiencia docente, la cual nos ha contrastado las dos hipótesis planteadas: que la web ha servido de apoyo a las clases tradicionales y que el grado de satisfacción de la misma ha sido muy positivo.In this work we seek to count our educational experience when imparting traditional docencia with the support of an educational web. We will begin analyzing the impact of the Tecnologies of the Informatión and Comunicatión (TIC) shortly in the education. We will continue with the detailed analysis of the steps that we have continued for the development of the web. Finally, we show the results of the empiric investigation carried out with the participant students in this educational experience, which you have contrasted us the two outlined hypotheses: that the web has served from support to the traditional classes and that the grade of satisfaction of the same one has been very positive

Disrupción en el uso de la web 2.0 en los hoteles independientes

Las tecnologías de la Web 2.0 en ocasiones no se muestran nada claras, cuando se ha de demostrar como un mayor o menor uso de las redes sociales, afectará de forma negativa o positiva a la mejora de la reputación on-line. En esta ocasión, el estudio muestra un caso singular, donde un establecimiento de la ciudad de Sevilla, ha ocupado en los dos últimos años el puesto número uno en Tripadvisor, haciendo poco uso de esta redes sociales en la Web 2.0. Singular porque el uso que se hace de estas tecnologías para mantenerse en este primer puesto, no es siempre el más adecuado, y se produce a menudo un cierto nivel de disrupción, al romperse la línea de comunicación, y el ritmo de publicación.The Web 2.0 technologies is sometimes not at all clear, when you have to show as a greater or lesser use of social media, negative or positive affect on improving the way online reputation. This time, the study shows a unique case, where a property of the city of Seville, has occupied in the past two years the number one spot on Tripadvisor, making little use of this social networking on the Web 2.0. Singular that the use made of these technologies to stay in first place this is not always the most appropriate, and often produces a certain level of disruption, breaking the communication line, and the rate of publication

Cultura web 2.0 aplicada en el sector hotelero de Sevilla, para hoteles independientes

Internet y las nuevas tecnologías 2.0 están cambiando la forma en la que los consumidores se acercan al sector servicios, y además facilita a los establecimientos hoteleros contactar más fácilmente con sus clientes. Este trabajo de fin de Máster se ha centrado en los hoteles independientes, y como éstos afrontan este nuevo reto. El punto de partida de la investigación ha tratado de averiguar, a través de una prueba piloto, que se está haciendo en la actualidad en estos hoteles. Para finalizar, se propone una aproximación al modelo adecuado para que los hoteles independientes saquen el mayor provecho a la Web 2.0, y maximizar estas nuevas herramientas para poder alcanzar mejor sus objetivos de comunicación promoción, comercialización y venta de productos y servicios hoteleros.Internet and the new technologies are changing the form that the consumers approach the sector services, and more concretely to the sector of the hotels. The new technologies and applications of the Web 2.0, it would facilitate to these establishments to contact easier his consumers. For them one proposes this study as point of item of an investigation that tries to see that they are doing at present these hotels, and to show him as the above mentioned tools them his aims of communication might help to reach better promotion, commercialization and sale of products and hotel services

Interactive learning in higher education through websites. An empirical study

Cada vez son más las asignaturas de educación superior que emplean la web como medio para crear lo que se ha venido a denominar aulas virtuales de formación. En nuestro caso, desde hace ya muchos años las empleamos en cuatro asignaturas que se imparten en la Universidad de Sevilla. En este artículo presentamos un estudio empírico relativo al uso de las aulas virtuales y su incidencia en los procesos de enseñanza-aprendizaje.More and more Higher Education courses are using websites ir order to create virtual classrooms. We have been working with these websites in four courses of the University of Seville for some years. In this paper, we show an empirical study related to the use of virtual classrooms and its influence in teaching and learning processes

Toward a Better Understanding of the Intention to Use mHealth Apps: Exploratory Study

Background: An increasing number of mobile health (mHealth) apps are becoming available for download and use on mobile devices. Even with the increase in availability and use of mHealth apps, there has still not been a lot of research into understanding the intention to use this kind of apps. Objective: The purpose of this study was to investigate a technology acceptance model (TAM) that has been specially designed for primary health care applications. Methods: The proposed model is an extension of the TAM, and was empirically tested using data obtained from a survey of mHealth app users (n=310). The research analyzed 2 additional external factors: promotion of health and health benefits. Data were analyzed with a PLS–SEM software and confirmed that gender moderates the adoption of mHealth apps in Spain. The explanatory capacity (R2 for behavioral intention to use) of the proposed model was 76.4%. Likewise, the relationships of the external constructs of the extended TAM were found to be significant. Results: The results show the importance of healthy habits developed by using mHealth apps. In addition, communication campaigns for these apps should be aimed at transferring the usefulness of eHealth as an agent for transforming attitudes; additionally, as more health benefits are obtained, ease of use becomes greater. Perceived usefulness (PU; β=.415, t0.001;4999=3.442, P=.001), attitude toward using (β=.301, t0.01;499=2.299, P=.02), and promotion of health (β=.210, t0.05;499=2.108, P=.03) were found to have a statistically significant impact on behavior intention to use eHealth apps (R2=76.4%). Perceived ease of use (PEOU; β=.179, t0.01;499=2.623, P=.009) and PU (β=.755, t0.001;499=12.888, P=78.2%). Furthermore, PEOU (β=.203, t0.01;499=2.810, P=.005), health benefits (β=.448, t0.001;499=4.010, P<.001), and promotion of health (β=.281, t0.01;499=2.393, P=.01) exerted a significant impact on PU (R2=72.7%). Finally, health benefits (β=.640, t0.001;499=14.948, P<.001) had a statistically significant impact on PEOU (R2=40.9%), while promotion of health (β=.865, t0.001;499=29.943, P<.001) significantly influenced health benefits (R2=74.7%). Conclusions: mHealth apps could be used to predict the behavior of patients in the face of recommendations to prevent pandemics, such as COVID-19 or SARS, and to track users’symptoms while they stay at home. Gender is a determining factor that influences the intention to use mHealth apps, so perhaps different interfaces and utilities could be designed according to gender

Aplicación del ECTS a la Enseñanza Integrada de Sistemas de Información Empresariales mediante páginas html

La aplicación del EEES, implica una adaptación de la labor del profesorado a una nueva forma de transmisión de conocimientos que incide más en el aprendizaje que en la acumulación masiva de conocimientos. En la asignatura “Gestión Empresarial Informatizada”, impartida en Administración y Dirección de Empresas (ADE), hace años que venimos trabajando en la adecuación del contenido y la metodología de enseñanza a través de herramientas online. No obstante, la implantación del ECTS nos exige la incorporación de materiales didácticos adecuados, así como una nueva metodología de enseñanza y sistema de evaluación. Dado que la citada asignatura es de nueve créditos, llevaremos a cabo la adaptación al ECTS progresi - vamente. Así, con los resultados de esta experiencia, realizaremos las mejoras necesarias para seguir aplicando el sistema al resto de la misma. Para ello, hemos seleccionado del programa de la asignatura los temas relativos a la gestión integrada de la empresa con sistemas ERP ( Entreprise Resource Planning ).EEES implies an adaptation of the teacher’s work to a new transmission way of knowledge that insists in the apprenticeship, more than in an accumulation of knowledges. In our sub - ject “Gestión Informatizada de la Empresa”, in Business Administration degree, we have been working for years in the adaptation of the contents and the education methodologies via online tools. Nevertheless, the ECTS demands the use of appropriate didactic material, and a new apprenticeship methodology and a new evaluation system. Since our subject has nine credits, we will carry out the ECTS adaptation progressively. So, with the findings of this experience, we will make the improvements to apply the system to the whole syllabus. Due to this, we have selected the units related to the Entreprise Resource Planning software (ERP

The Impact of the Environmental Quality of Online Feedback and Satisfaction When Exploring the Critical Factors for Luxury Hotels

The tourism sector is undergoing many very significant changes. In addition to adapting to an interactive society, the use of quality must be incorporated as a competitive strategy. It also has the challenge of promoting excellence. The Internet is an easily accessible source of information and by using it, hotel establishments can easily find out their consumers’ requirements. This document aims to explore the main factors for luxury hotels that affect tourist satisfaction by studying users’ online reviews. This research investigates the importance of opting for a competitive strategy of excellence, which specializes in total customer satisfaction. To do this, this research analyzes the comments made on Internet by tourists at luxury hotels and uses the QSR (Qualitative Solutions and Research International) qualitative analysis software called NVivo to study the comments made when the tourists are highly satisfied. From this analysis, the items that these types of tourists value most highly are identified