PENGEMBANGAN MODEL KEPEMIMPINAN GLOBAL DALAM KONTEKS ANTAR BUDAYA

Wacana kepemimpinan pendidikan yang mapan telah didominasi oleh perspektif Anglo-Amerika yang mengabaikan keanekaragaman budaya yang menjadi ciri dunia kontemporer. Ini sering memiliki nilai-nilai monokultural, dimana arus utama yang berarti kelompok-kelompok pribumi dan etnis telah menderita keterasingan, pengucilan dan kerugian. Intervensi pendidikan yang dipimpin Barat di negara-negara berkembang juga sering gagal untuk mengakui tradisi budaya yang kaya dari masyarakat penerima dan teori-teori dan praktik jarang diteliti dengan cermat untuk "kecocokan budaya". Tujuan dari makalah ini adalah untuk membangun teori kepemimpinan dalam konteks antar budaya. Penelitian ini mengulas bagaimana asumsi monokultural dari budaya kepemimpinan kolonial dan nasional di masa lalu sering tidak sesuai untuk beragam populasi yang ingin mereka layani. Era global telah menyaksikan munculnya teori lintas budaya dan paradigma penelitian untuk memerangi kebutaan budaya dan mengembangkan kepekaan budaya. Sambil memuji perkembangan ini, asumsi epistemologis yang mendasari penelitian tersebut dipertanyakan. Sebuah kasus untuk teori yang lebih bernuansa, yang mengakui interaksi kompleks antara agen dari budaya yang berbeda, dikembangkan. Penelitian lintas budaya telah menghasilkan peta teritorial yang mempromosikan wawasan dan saling pengertian. Namun, itu bergantung pada stereotip esensialis yang menutupi keberadaan sub-budaya yang kompleks dan kekuatan perubahan yang dinamis dalam budaya nasional

Analisis Tingkat Kepuasan Mahasiswa Terhadap Pelayanan Unit Pelayanan Mahasiswa Di UT Pusat

Penelitian ini bertujuan untuk mengetahui faktor-faktor penentu pelayanan apa yang dianggap penting dan memuaskan mahasiswa UT sehingga perlu dipertahankan oleh UT Pusat dan sejauh mana kepuasan pelayanan yang telah diberikan oleh unit Pelayanan Mahasiswa UT Pusat. Data yang digunakan adalah basil dari pengolahan kuesioner yang disebarkan ke 100 responden. Responden tersebut merupakan mahasiswa UT dari berbagai fakultas yang datang ke unit Pelayanan Mahasiswa di UT Pusat Dari hasil pengolahan data, dapat diketahui bahwa reliability merupakan satu aspek dari 5 dimensi yang memiliki nilai total dan nilai total rata-rata yang paling besar yaitu sebesar 3.479 dan 34,79. Jadi, dapat dikatakan bahwa reliability merupakan faktor penentu pelayanan yang dianggap penting dan memuaskan bagi mahasiswa UT sehingga perlu dipertahankan oleh UT Pusat khususnya unit Pelayanan Mahasiswa. Dalam penelitian ini, penulis mengasumsikan bahwa 70% harapan responden terpenuhi maka bisa dikatakan mahasiswa cukup puas. Melalui hasil perhitungan, dapat dilihat bahwa kepuasan mahasiswa terhadap pelayanan yang diberikan oleh unit Pelayanan Mahasiswa UT Pusat adalah sebesar 0,7468 atau sebesar 74,68%. Jadi, dapat kita simpulkan bahwa harapan responden tentang pelayanan yang diberikan oleh unit Pelayanan Mahasiswa UT Pusat cukup memuaskan

Peran Mediasi Kepuasan Pelanggan Dalam Model Hubungan Kualitas Pelayanan Terhadap Loyalitas Pelanggan (Studi Kasus Di Universitas Terbuka)

Penelitian ini bertujuan untuk menganalisis : (1) pengaruh kualitas pelayanan terhadap loyalitas pelanggan; (2) pengaruh kualitas pelayanan terhadap kepuasan pelanggan; (3) pengaruh kepuasan pelanggan terhadap loyalitas pelanggan; dan (4) pengaruh kualitas pelayanan terhadap loyalitas pelanggan dengan kepuasan pelanggan sebagai pemediasi. Hasil pengujian pada model, dengan adanya pengaruh mediasi variabel kepuasan pelanggan ini, korelasi kualitas pelayanan terhadap loyalitas pelanggan sebagian besar telah direduksi oleh model menjadi pengaruh totalnya. Dalam hal ini, sebagian besar pengaruh kualitas pelayanan terhadap loyalitas pelanggan adalah melalui peranan kepuasan pelanggan dalam model. Dengan kata lain, mediasi kepuasan pelanggan efektif dalam model (kepuasan pelanggan berhasil dalam menghantarkan pengaruh kualitas pelayanan terhadap loyalitas pelanggan). Loyalitas pelanggan dapat didorong secara langsung dengan cara secara bersamaan membangun kepuasan pelanggan, dan/atau kualitas pelayanan , elain itu dapat juga dibangun dengan cara hanya membangun kualitas pelayanan yangs ebaik-baknya kepada pelanggan. Karena membangun kualitas pelayanan berarti akan mendorong tumbuhnya kepuasan pelanggan

Perbedaan Efektifitas Antibakteri Ekstrak Daun Sirih Merah (Piper crocatum) pada Porphyromonas gingivalis dan Streptococcus viridans

Dental caries and periodontal disease has been experienced by about 90% of the people of Indonesia. Porphyromonas gingivalis is a major cause of periodontal disease particularly periodontitis. Streptococcus viridans is a cause of the disease and root canal pulp. Both microorganisms are gram-negative and gram-positive anaerobic bacteria. Periodontal disease and dental caries can be prevented by reducing bacteria on teeth using antibacterial material. The red betel leaf extract as traditional plants can be used as an antibacterial material. The purpose of this study was to determine differences in the effectiveness of antibacterial extract of red betel leaf (piper crocatum) in Porphyromonas gingivalis and Streptococcus viridians. This study used 16 diffusion wells and divided into 2 groups: group I Porphyromonas gingivalis were given red betel leaf extract and Streptococcus viridans group II were given red betel leaf extract. The wells diffusion incubated for 24 hours at 37 ° C and it measured the inhibition zone diameter. The results showed that the average diameter of inhibition zone Porphyromonas gingivalis were given red betel leaf extract is greater than Streptococcus viridans. Independent T-test results showed significant differences in both the test group (p <0.05). Conclusion The study showed that the antibacterial power of red betel leaf extract in Porphyromonas gingivalis is more effective than the red betel leaf extract in the Streptococcus viridians

PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN PADA TOKO BUKU ONLINE UNIVERSITAS TEBUKA

Open University (UT) is an institution of higher education in Indonesia is implementing a system of open and distance education which provides the opportunity for all Indonesian \ud people to achieve higher education. The i mplementation of this system requires students to be able to study independently by utilizing a variety of learning support, either through a printed and non printed learning support. UT established in 1984 and since this time, students can make the purcha se of learning materials through the Regional Offices located throughout Indonesia. The development of Information and Communication Technology is currently causing UT seeks to improve service to students by conducting online sales called Online Bookstore (TBO). TBO is a sales system which students can order directly the application of TBO. Student satisfaction becomes important regarding that printed learning materials is a primary learning materials for students. Customer satisfaction is one of the key to organizational success, including higher education in the long term. This study was conducted to analyze customer satisfaction TBO who are affected by the quality of service. The study population was all UT students who make a purchase of learning materia ls through TBO. The data collection is done by giving a questionnaire by email to students and by providing the questionnaire directly through Regional Offices . The results of data analysis showed that 80% of respondents agreed and strongly agreed that the quality of services provided highly satisfactory. Customer loyalty can be built in a way to build quality service as well as possible. However, UT can continue to build the quality of service that will encourage the growth of customer satisfaction and tru st

The Evaluation Of Thesis Defence Implementation At Graduate Program Of Universitas Terbuka

In terms of the implementation of learning process, graduate program of Universitas Terbuka (UT) has similarities with other universities. For example, each graduate program student is required to take a number of course credits per semester that have been determined by each study program. The final stage of the study completion for graduate program students is thesis defence. Thesis defence is an academic requirement for a master candidate at the end of the program. Thesis defence is a direct communication activity between the examiner committee consisting of five individuals: chair and secretary of the committee from UT’s graduate program, expert examiner (external), first examiner (first supervisor) and second examiner (second supervisor) and the master candidate to defend his/her thesis. If the master candidate succeeds in maintaining his/her thesis in front of the examiner committee and is declared to be graduated, then he/she will be eligible to use academic title. This study was aimed at evaluating the implementation of thesis defence at UT’s graduate program. Descriptive evaluative method with qualitative approach was employed to conduct this study. The results show that according to the head of UT’s distance learning program unit (UPBJJ-UT), supervisors, expert examiner, and master candidates, the implementation of thesis defence at UT’s graduate program has been run effectively. However, the results also show that there are things that have not worked effectively, including the directions given to the candidate to revise his/her thesis (introduction, literature review,methods, results, conclusions, bibliography)

Peningkatan Kompetensi Mahasiswa Keperawatan Melalui Strategi Pembelajaran Berbasis Virtual Reality

Nursing higher education has new challenges to prepare nursing students as agents of change in the era of the industrial revolution 4.0. Nursing students today are millennial and Z generation with unique needs and ways of learning. Students more interested in digital-based learning media. Digital-based learning methods were an urgent need to be developed to provide solutions to the learning needs of the millennial generation. The systematic review aimed to discuss the use of VR technology for educating the nursing student. The databases searched included: PubMed, Springerlink and Proquest from the years 2015 to 2019 with the keywords virtual reality, virtual simulation, simulation technology, immersive learning. The inclusion criteria included: articles published in the English language, student respondents and randomized controlled trial (RCT) research methods. The results of article was identified and reviewed by 3 researchers. Researchers approved 158 titles of article that match the keywords without duplicates and 5 articles that match the inclusion criteria. Four articles discuss the students' competencies when using virtual simulations compared with the manikin simulated. The results showed an increase in psychomotor skills, communication, and knowledge. Self-confidence increases, learning satisfaction and anxiety levels decrease. Two articles discuss the analysis of the unit cost, which states that the virtual simulation has cost utility ratio more profitable compared with the Manikin simulations. The results of the systematic review showed that virtual reality was relevant method as a learning strategy to enhance students’ competencies and have more profitable costs compared to conventional methods