Estudio multi caso de la innovación continua en las empresas: modelo de evolución, etapas, pilares y resultados

La mejora continua es una fuente fundamental de ventajas competitivas, ya que están basadas en el factor humano, y por tanto difícil de copiar. A pesar de ello no abundan las empresas que hayan evolucionado en este tipo de programas. Existe bibliografía abundante acerca de cuáles son los modelos organizativos para dar soporte a la mejora continua. Sin embargo, son escasas las investigaciones sobre las etapas que se atraviesa en la evaluación de la implantación de la mejora continua en la empresa y los pasos o procesos que permiten que la implantación consiga traducirse en resultados provechosos para las empresas. El objetivo de esta comunicación es analizar las primeras fases del modelo de etapas, capacidades y resultados en un caso de una empresa. Para el trabajo utilizaremos la metodología de caso a partir de los datos obtenidos mediante observación participante.Bautista Poveda, Y. (2010). Estudio multi caso de la innovación continua en las empresas: modelo de evolución, etapas, pilares y resultados [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/9033Palanci

Propuesta metodológica de un sistema de benchmarking para un sector industrial basado en el método multicriterio ANP

Trabajo presentado al XVI Congreso Internacional de Ingeniería de Proyectos (AEIPRO), celebrado en Valencia (España) del 11 al 13 de julio de 2012.[EN]: In benchmarking process it is not enough to compare competitors among them, but it is also important to determine which indicators of competitiveness are to be measured and therefore to know to what extent each indicator contributes to the competitiveness of the sector. Therefore, the objective of this research is to provide a methodology that will allow any industry to develop a benchmarking system that includes the identification of appropriate indicators to the business environment, selected by industry experts. This research presents a methodological approach aimed at industry and promotes the implementation of new indicators to measure competitiveness, capability-oriented innovation, organizational learning and entrepreneurship. Consequently, the selection of indicators for measuring system competitiveness is a complex decision process and that is where the multicriteria method ANP (Saaty, 1996) helps to solve the selection problem as a natural way to incorporate experts’ opinion. This methodology should provide a ranking of companies according their competitiveness level.[ES]: En un proceso de Benchmarking ya no es suficiente compararse con los competidores, si no que es importante determinar con qué indicadores de competitividad se van a medir y, en consecuencia, conocer en qué medida contribuye cada indicador a la competitividad del sector. Por tal motivo, el objetivo de esta investigación es proporcionar una metodología que le permita a cualquier sector industrial desarrollar un sistema de Benchmarking que incluya la identificación de los indicadores adecuados a su entorno empresarial, indicadores seleccionados por expertos del sector. La presente investigación expone una propuesta metodológica dirigida a sectores industriales y promueve la aplicación de nuevos indicadores para medir la competitividad, orientados hacia la capacidad de innovación, aprendizaje y conocimiento empresarial y la capacidad emprendedora. En consecuencia, la selección de los indicadores para el sistema de medición de la competitividad es un proceso de decisión complejo y es ahí, donde el método multicriterio ANP (Saaty, 1996) contribuye a resolver el problema de selección, ya que de una forma natural incorpora la opinión de los expertos. Dicha metodología debe dar como resultado una jerarquización de empresas a través de un sistema de medición de la competitividad acorde a los criterios de su entorno empresarial.Peer Reviewe

An in-depth analysis of a TTO's objectives alignment within the university strategy: An ANP-based approach

[EN] This paper presents the application of the Analytic Network Process for the analysis of the contribution of the third mission action plans to the research transfer policies set by the University Governing Body. The model is applied to the case study of the Technology Transfer Offices (TTO) of the Universitat Politècnica de València (Spain). The paper develops a rigorous decision-making tool that helps TTO managers analyse the effectiveness of TTO activities and their degree of alignment with the institution¿s objectives. This work considers TTO managers¿ qualitative information and value judgments about the activities performed.This work has been funded by Universitat Politecnica de Valencia PAID-06-2011/2042. The translation of this paper has been funded by the Universitat Politecnica de Valencia.Aragonés-Beltrán, P.; Poveda Bautista, R.; Jiménez-Sáez, F. (2017). An in-depth analysis of a TTO's objectives alignment within the university strategy: An ANP-based approach. Journal of Engineering and Technology Management. 44:19-43. doi:10.1016/j.jengtecman.2017.03.002S19434

Management Indicators for the Organisational Sustainability of Associative Productive Ventures

[EN] Associative enterprises linked to the social economy continue to be an important economic alternative for small producers, generating decent work opportunities for people excluded from the formal labour market and contributing to sustainable development. The social and economic importance of this type of initiative has prompted several scientific publications on its success factors, leaving a gap in its practicality, raising the question: How can success factors of associative productive ventures be integrated into management indicators that promote their organisational sustainability? The aim is to define and prioritise management indicators that promote associative productive ventures through the analysis of key success factors. This study was carried out using a combination of BSC management methodology and AHP multicriteria decision making, based on a bibliographic review of success factors and the criteria of experts including managers of consolidated production associations in Quito-Ecuador. The results show that the indicators of participatory leadership, technical training and labour integration are the most relevant in the consolidation of associative productive ventures, prompting the conclusion that the prioritisation and integration of business and social management indicators would boost the organisational sustainability of associative ventures.This research was funded by Central University of Ecuador, grant number R-006-2019.Guananga, LA.; Poveda Bautista, R.; García-Melón, M. (2023). Management Indicators for the Organisational Sustainability of Associative Productive Ventures. Sustainability. 15(23). https://doi.org/10.3390/su152316166152

Using the strategic relative alignment index for the selection of portfolio projects application to a public Venezuelan Power Corporation

In this paper a new approach that uses the alignment of projects with corporate strategic objectives to prioritize project portfolio in an efficient and reliable way is presented. For this purpose, corporate strategic objectives will be used as prioritization criteria to obtain the Relative Alignment Index (RAI) of each project which indicates how close or far each project is from the strategic objectives of the company. The approach presented uses the Analytic Network Process. This technique allows considering the influences among all the elements within the network, that means, the strategic objectives, and specially the projects within a portfolio. The proposed RAI index helps to select the best strategically aligned projects for the organization. The proposed RAI index and its form of evaluation have not previously been considered in the project portfolio literature until now. The research methodology for the development of RAI is based on a combination of a synthesis of the literature across the diverse fields of project management, project alignment, multicriteria decision methods and a parallel analysis of an industrial case study. The use of the proposed RAI index is demonstrated using a rigorous methodology with acceptable complexity which seeks to assist managers of the National Electricity Corporation of Venezuela, recently founded and composed by 13 merging old companies, both public and private, in their yearly resources' assignment on their projects portfolio. The aim being to determine a projects 'ranking based on their degree of alignment to corporate strategy and on the judgments of a group of experts, such as the management board. The new corporation assumed the challenge of setting strategic directions (Mission, Vision, Values, Strategic objectives, Plans, Programs, etc.) common to all merging companies. This approach with multi-stakeholders support allows managers to strategically allocate resources to each project in a consensual way.García-Melón, M.; Poveda Bautista, R.; Del Valle, JL. (2015). Using the strategic relative alignment index for the selection of portfolio projects application to a public Venezuelan Power Corporation. International Journal of Production Economics. 170:54-66. doi:10.1016/j.ijpe.2015.08.023S546617

Effects of Using Immersive Media on the Effectiveness of Training to Prevent Ergonomics Risks

[EN] In this work, the effects of using immersive media such as virtual reality on the performance of training programs to avoid ergonomics risks are analyzed. The advance of technology has made it possible to use low-cost portable devices able to generate highly immersive experiences in training programs. The effects of using this kind of device in training programs have been studied in several fields such as industrial security, medicine and surgery, rehabilitation, or construction. However, there is very little research on the effects of using immersive media in training workers to avoid ergonomics risk factors. In this study, we compare the effects of using traditional and immersive media in a training program to avoid three common ergonomics risk factors in industrial environments. Our results showed that using immersive media increases the participant's engagement during the training. In the same way, the learning contents are perceived as more interesting and useful and are better remembered over time, leading to an increased perception of the ergonomics risks among workers. However, we found that little training was finally transferred to the workplace three months after the training session.This research was funded by Spanish Ministry of Economy, Industry and Competitiveness, grant number DPI2016-79042-R.Diego-Mas, JA.; Alcaide-Marzal, J.; Poveda Bautista, R. (2020). Effects of Using Immersive Media on the Effectiveness of Training to Prevent Ergonomics Risks. International Journal of Environmental research and Public Health (Online). 17(7):1-18. https://doi.org/10.3390/ijerph17072592S118177Perruccio, A. V., Yip, C., Badley, E. M., & Power, J. D. (2017). Musculoskeletal Disorders: A Neglected Group at Public Health and Epidemiology Meetings? American Journal of Public Health, 107(10), 1584-1585. doi:10.2105/ajph.2017.303990Merkesdal, S., Ruof, J., Huelsemann, J. L., Mittendorf, T., Handelmann, S., Mau, W., & Zeidler, H. (2005). Indirect cost assessment in patients with rheumatoid arthritis (RA): Comparison of data from the health economic patient questionnaire HEQ-RA and insurance claims data. Arthritis & Rheumatism, 53(2), 234-240. doi:10.1002/art.21080Gignac, M. A. M., Cao, X., Lacaille, D., Anis, A. H., & Badley, E. M. (2008). Arthritis-related work transitions: A prospective analysis of reported productivity losses, work changes, and leaving the labor force. Arthritis & Rheumatism, 59(12), 1805-1813. doi:10.1002/art.24085Daniels, K., Gedikli, C., Watson, D., Semkina, A., & Vaughn, O. (2017). Job design, employment practices and well-being: a systematic review of intervention studies. Ergonomics, 60(9), 1177-1196. doi:10.1080/00140139.2017.1303085Burgess-Limerick, R. (2018). Participatory ergonomics: Evidence and implementation lessons. Applied Ergonomics, 68, 289-293. doi:10.1016/j.apergo.2017.12.009King, P. M., Fisher, J. C., & Garg, A. (1997). Evaluation of the impact of employee ergonomics training in industry. Applied Ergonomics, 28(4), 249-256. doi:10.1016/s0003-6870(96)00067-1Burke, M. J., Sarpy, S. A., Smith-Crowe, K., Chan-Serafin, S., Salvador, R. O., & Islam, G. (2006). Relative Effectiveness of Worker Safety and Health Training Methods. American Journal of Public Health, 96(2), 315-324. doi:10.2105/ajph.2004.059840Ricci, F., Chiesi, A., Bisio, C., Panari, C., & Pelosi, A. (2016). Effectiveness of occupational health and safety training. Journal of Workplace Learning, 28(6), 355-377. doi:10.1108/jwl-11-2015-0087Brisson, C., Montreuil, S., & Punnett, L. (1999). Effects of an ergonomic training program on workers with video display units. Scandinavian Journal of Work, Environment & Health, 25(3), 255-263. doi:10.5271/sjweh.432Hogan, D. A. M., Greiner, B. A., & O’Sullivan, L. (2014). The effect of manual handling training on achieving training transfer, employee’s behaviour change and subsequent reduction of work-related musculoskeletal disorders: a systematic review. Ergonomics, 57(1), 93-107. doi:10.1080/00140139.2013.862307Yu, W., Yu, I. T. S., Wang, X., Li, Z., Wan, S., Qiu, H., … Sun, T. (2012). Effectiveness of participatory training for prevention of musculoskeletal disorders: a randomized controlled trial. International Archives of Occupational and Environmental Health, 86(4), 431-440. doi:10.1007/s00420-012-0775-3Hoe, V. C., Urquhart, D. M., Kelsall, H. L., Zamri, E. N., & Sim, M. R. (2018). Ergonomic interventions for preventing work-related musculoskeletal disorders of the upper limb and neck among office workers. Cochrane Database of Systematic Reviews, 2018(10). doi:10.1002/14651858.cd008570.pub3Hoe, V. C., Urquhart, D. M., Kelsall, H. L., & Sim, M. R. (2012). Ergonomic design and training for preventing work-related musculoskeletal disorders of the upper limb and neck in adults. Cochrane Database of Systematic Reviews. doi:10.1002/14651858.cd008570.pub2Van Eerd, D., Munhall, C., Irvin, E., Rempel, D., Brewer, S., van der Beek, A. J., … Amick, B. (2015). Effectiveness of workplace interventions in the prevention of upper extremity musculoskeletal disorders and symptoms: an update of the evidence. Occupational and Environmental Medicine, 73(1), 62-70. doi:10.1136/oemed-2015-102992Korunka, C., Dudak, E., Molnar, M., & Hoonakker, P. (2010). Predictors of a successful implementation of an ergonomic training program. Applied Ergonomics, 42(1), 98-105. doi:10.1016/j.apergo.2010.05.006Foxon, M. (1993). A process approach to the transfer of training. Australasian Journal of Educational Technology, 9(2). doi:10.14742/ajet.2104Stone, R. T., Watts, K. P., Zhong, P., & Wei, C.-S. (2011). Physical and Cognitive Effects of Virtual Reality Integrated Training. Human Factors: The Journal of the Human Factors and Ergonomics Society, 53(5), 558-572. doi:10.1177/0018720811413389Berg, L. P., & Vance, J. M. (2016). Industry use of virtual reality in product design and manufacturing: a survey. Virtual Reality, 21(1), 1-17. doi:10.1007/s10055-016-0293-9Mahmood, T., Scaffidi, M. A., Khan, R., & Grover, S. C. (2018). Virtual reality simulation in endoscopy training: Current evidence and future directions. World Journal of Gastroenterology, 24(48), 5439-5445. doi:10.3748/wjg.v24.i48.5439Wong, M. A. M. E., Chue, S., Jong, M., Benny, H. W. K., & Zary, N. (2018). Clinical instructors’ perceptions of virtual reality in health professionals’ cardiopulmonary resuscitation education. SAGE Open Medicine, 6, 205031211879960. doi:10.1177/2050312118799602Farra, S. L., Miller, E. T., & Hodgson, E. (2015). Virtual reality disaster training: Translation to practice. Nurse Education in Practice, 15(1), 53-57. doi:10.1016/j.nepr.2013.08.017Yin, C. W., Sien, N. Y., Ying, L. A., Chung, S. F.-C. M., & Tan May Leng, D. (2014). Virtual reality for upper extremity rehabilitation in early stroke: a pilot randomized controlled trial. Clinical Rehabilitation, 28(11), 1107-1114. doi:10.1177/0269215514532851Sacks, R., Perlman, A., & Barak, R. (2013). Construction safety training using immersive virtual reality. Construction Management and Economics, 31(9), 1005-1017. doi:10.1080/01446193.2013.828844Zhao, D., & Lucas, J. (2014). Virtual reality simulation for construction safety promotion. International Journal of Injury Control and Safety Promotion, 22(1), 57-67. doi:10.1080/17457300.2013.861853Li, X., Yi, W., Chi, H.-L., Wang, X., & Chan, A. P. C. (2018). A critical review of virtual and augmented reality (VR/AR) applications in construction safety. Automation in Construction, 86, 150-162. doi:10.1016/j.autcon.2017.11.003Chi, H.-L., Kang, S.-C., & Wang, X. (2013). Research trends and opportunities of augmented reality applications in architecture, engineering, and construction. Automation in Construction, 33, 116-122. doi:10.1016/j.autcon.2012.12.017Kaufman, R., & Keller, J. M. (1994). Levels of evaluation: Beyond Kirkpatrick. Human Resource Development Quarterly, 5(4), 371-380. doi:10.1002/hrdq.3920050408Bates, R. (2004). A critical analysis of evaluation practice: the Kirkpatrick model and the principle of beneficence. Evaluation and Program Planning, 27(3), 341-347. doi:10.1016/j.evalprogplan.2004.04.011Holton, E. F. (1996). The flawed four-level evaluation model. Human Resource Development Quarterly, 7(1), 5-21. doi:10.1002/hrdq.3920070103Axtell, C. M., Maitlis, S., & Yearta, S. K. (1997). Predicting immediate and longer‐term transfer of training. Personnel Review, 26(3), 201-213. doi:10.1108/00483489710161413Norman, G. (2010). Likert scales, levels of measurement and the «laws» of statistics. Advances in Health Sciences Education, 15(5), 625-632. doi:10.1007/s10459-010-9222-yTaber, K. S. (2017). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 48(6), 1273-1296. doi:10.1007/s11165-016-9602-2HARRELL, W. A. (1990). PERCEIVED RISK OF OCCUPATIONAL INJURY: CONTROL OVER PACE OF WORK AND BLUE-COLLAR VERSUS WHITE-COLLAR WORK. Perceptual and Motor Skills, 70(3), 1351. doi:10.2466/pms.70.3.1351-1359Clark, R. E. (1983). Reconsidering Research on Learning from Media. Review of Educational Research, 53(4), 445-459. doi:10.3102/00346543053004445Metcalf, S., Chen, J., Kamarainen, A., Frumin, K., Vickrey, T., Grotzer, T., & Dede, C. (2014). Shifts in Student Motivation during Usage of a Multi-User Virtual Environment for Ecosystem Science. International Journal of Virtual and Personal Learning Environments, 5(4), 1-16. doi:10.4018/ijvple.201410010

Errors Using Observational Methods for Ergonomics Assessment in Real Practice

[EN] Objective: The degree in which practitioners use the observational methods for musculoskeletal disorder risks assessment correctly was evaluated. Background: Ergonomics assessment is a key issue for the prevention and reduction of work-related musculoskeletal disorders in workplaces. Observational assessment methods appear to be better matched to the needs of practitioners than direct measurement methods, and for this reason, they are the most widely used techniques in real work situations. Despite the simplicity of observational methods, those responsible for assessing risks using these techniques should have some experience and know-how in order to be able to use them correctly. Method: We analyzed 442 risk assessments of actual jobs carried out by 290 professionals from 20 countries to determine their reliability. Results: The results show that approximately 30% of the assessments performed by practitioners had errors. In 13% of the assessments, the errors were severe and completely invalidated the results of the evaluation. Conclusion: Despite the simplicity of observational method, approximately 1 out of 3 assessments conducted by practitioners in actual work situations do not adequately evaluate the level of potential musculoskeletal disorder risks. Application: This study reveals a problem that suggests greater effort is needed to ensure that practitioners possess better knowledge of the techniques used to assess work-related musculoskeletal disorder risks and that laws and regulations should be stricter as regards qualifications and skills required by professionals.This work was supported by the Programa estatal de investigacion, desarrollo e innovacion orientada a los retos de la sociedad of the government of Spain under Grant DPI2016-79042-R.Diego-Mas, JA.; Alcaide Marzal, J.; Poveda Bautista, R. (2017). Errors Using Observational Methods for Ergonomics Assessment in Real Practice. Human Factors The Journal of the Human Factors and Ergonomics Society. 59(8):1173-1187. https://doi.org/10.1177/00187208177234961173118759

Using alignment with corporate strategy for the selection of a project portfolio based on ANP

Trabajo presentado al 14th International Symposium on the Analytic Hierarchy Process celebrado en Washington (US) del 29 de junio al 2 de julio de 2014.In this paper a new approach to prioritize project portfolio in an efficient and reliable way is presented. The research methodology is based on a combination of a synthesis of the literature across the diverse fields of project management, project alignment, multicriteria decision methods and a parallel analysis of an industrial case study. The paper introduces a rigorous methodology with acceptable complexity which seeks to assist managers of the National Electricity Corporation of Venezuela (Corpoelec) in their yearly resources' assignment on their projects portfolio. The aim being to determine the degree of alignment of each project to corporate strategy based on the judgments of a group of experts on the expected contribution of the projects to the business strategic objectives. The model presented can be used both as a descriptive and a prescriptive model. The approach presented uses project prioritization based on the multi-criteria decisionmaking technique called Analytic Network Process. Thus the corporate strategic objectives will be used as prioritization criteria to obtain the Relative Alignment Index (RAI).Peer Reviewe

Measuring the Project Management Complexity: The Case of Information Technology Projects

[EN] Complex projects require specific project management (PM) competences development. However, while no complex projects have standards that are recognized to guide their management, complex projects do not have guides to deal with their complexity. To lead complex projects to success, this complexity must be measured quantitatively and, in our opinion, project management complexity assessment should be based on existing PM standards. In this work, the main project complexity assessment approaches based on PM standards are analyzed, observing that International Project Management Association (IPMA) approach is the closest to a tool that can be used as a complexity quantitative measurement system. On the other hand, several authors have shown that the inherent complexity of specific kind of projects must be measured in a particular way. The main objective of this research is to propose a project management complexity assessment tool for IT projects, providing a Complexity Index that measures the impact that complexity factors inherent to IT projects have under a specific complexity scenario. The tool combines the use of complexity factors defined by IPMA approach and the use of complexity factors found in the literature to manage inherent complexity of IT projects. All these factors were validated by expert survey and the tool was applied to a study case.Poveda Bautista, R.; Diego-Mas, JA.; Leon Medina, DA. (2018). Measuring the Project Management Complexity: The Case of Information Technology Projects. Complexity. 2018:1-19. https://doi.org/10.1155/2018/6058480S119201

Closing the gender gap at academic conferences: A tool for monitoring and assessing academic events

The importance of participation in academic conferences is well known for members of the scientific community. It is not only for the feedback and the improvement of the work, it is also about career development, building networks and increasing visibility. Nevertheless, women continue to be under-represented in these academic events and even more so in the most visible positions such as speaking roles. This paper presents the development of a tool based on performance indicators, which will allow monitoring and evaluating gender roles and inequalities in academic conferences in order to tackle the underrepresentation of women. The study identifies relevant perspectives (participation, organizational structure and attitudes) and designs specific lists of performance indicators for each of them. The tool is based on a combination of two multicriteria techniques, Analytic Hierarchy Process and Analytic Hierarchy Process Sort, and a qualitative analysis based on in-depth interviews and information gathered from a focus group. The use of the AHP multi-criteria decision technique has allowed us to weight the indicators according to the opinion of several experts, and with them to be able to generate from these weightings composite indicators for each of the three dimensions. The most relevant indicators were for the participation dimension. Additionally, the tool developed has been applied to an academic conference which has been monitored in real time. The results are shown as a traffic light visualization approach, where red means bad performance, yellow average performance and green good performance, helping us to present the results for each indicator. Finally, proposals for improvement actions addressed to the red indicators are explained. The work carried out highlights the need to broaden the study of gender equality in academic conferences, not only regarding the participation but also the performance of different roles and functions.Grant Number OR2019-60221 Funder: Open Society Foundations Programme: Open Society Initiative for Europe Award: Expanding the Female Talent Pipeline in Europe https://www.opensocietyfoundations.org