Proposta de mapeamento de processos de armazenagem em centro de distribuição de supermercados de Fortaleza/CE utilizando BPMN / Proposal for storage process mapping in a supermarket distribution center in Fortaleza/CE using BPMN

A Logística e seus processos apresentam-se como uma das formas que a empresa possui para reduzir custos e agregar valor aos stakeholders. Este artigo tem como objetivo analisar os processos de armazenagem de um Centros de Distribuição (CD) em Fortaleza/CE e propor melhorias, por meio da metodologia BPMN. Para tal, foram realizadas pesquisas bibliográficas e levantamentos junto ao CD estudado. A análise dos dados coletados permitiu observar diversas oportunidades de alterações nos fluxos de trabalho e de materiais, as quais, muitas vezes, dependiam de simples aplicação prática ou da utilização de tecnologia

Emergence and deployment of interorganizational knowledge management in cooperatives : the case of a cooperative network through Brazil

Avec la rapidité des avancées technologiques, les nouvelles exigences de consommation, les entreprises sont confrontées à un environnement en perpétuel changement. Dans ce contexte, l’objet de la thèse est de participer à la compréhension de la gestion inter-organisationnelle des connaissances (GIOC) dans le réseau formé par les membres d’une coopérative et leurs partenaires, soit le réseau coopératif (RC). A travers le prisme de la knowledge based view (KBV) et du capital social (CS), le travail explore les caractéristiques du CS affectant l’émergence et le déploiement d’une GIOC dans le milieu coopératif brésilien. Nous avons tout d’abord, effectué une revue de littérature ayant permis d’établir un modèle de recherche. A travers une étude empirique du terrain, nous avons ensuite enrichi le modèle avec de nouvelles propositions issues, dans un premier temps, d’entretiens avec des experts, chercheurs et professionnels du milieu coopératif ; puis, dans un second temps, d’entretiens avec les membres du RC brésilien Justa Trama, sélectionné pour son développement extrarégional à travers le pays. Parmi les résultats, nous avons constaté que la GIOC est spontanément pratiquée dans les RC. Les créations et échanges de connaissances y sont couramment pratiqués mais essentiellement à travers les relations interpersonnelles, et la capitalisation des connaissances n’est que partiellement réalisée. Les principes coopératifs, et donc leur spécificité organisationnelle, jouent un rôle essentiel pour la recherche et la diffusion de connaissances, et pour le développement de leur CS favorisant la création, les échanges et l’utilisation des connaissances.With fast technological advances, new consumer demands, companies are faced with an environment of perpetual changes. In this context, the purpose of this doctoral dissertation is to participate in the understanding of interorganizational knowledge management (IKM) in the network formed by the members of a cooperative and their partners, that is, the cooperative network (CN). Through the prism of knowledge-based view (KBV) and social capital (SC), the work explores the characteristics of SC affecting the emergence and deployment of an IKM in the Brazilian cooperative environment. We firstly conducted a literature review which enabled to build a theorical research model. Secondarily, through an empirical study of the field, we enrich the model with new proposals resulting initially from interviews with experts, researchers and professionals in the cooperative environment; then, interviews with members of the Brazilian CN Justa Trama, selected for its extra-regional development across the country. Among the results, we found that IKM is spontaneously practiced in CN. The creation and exchange of knowledge are commonly practiced there, but mainly through interpersonal relationships, and the capitalization of knowledge is only partially achieved. Cooperative principles, and therefore their organizational specificity, play an essential role for the research and dissemination of knowledge, and so, foster their SC which promotes the creation, exchange and use of knowledge

Maturity analysis method of storage process in distribution centers from Fortaleza-CE’s supermarkets: a multicase study

Logistics and processes, especially storage, are presented as one of the ways the company has to reduce costs and add value to stakeholders. This article aims to develop a method for analyzing maturity to evaluate the storage process at Distribution Centers (DC) in Fortaleza / CE. Maturity is defined as how involved the DC is in a particular area or process. Through this analysis, the distribution center can leverage strengths and resolve or mitigate weaknesses. To this end, attributes, dimensions and practices for infrastructure organization, people and technology, as well as internal and external interfaces were established. The instrument was also developed for diagnosing the DC. For elaborating the method, library research and validation were performed with professional logistics. The tool was applied to distribution centers and the heterogeneity of the maturity of Fortaleza DCs was observed