269 research outputs found

    Assisting People to Become Independent Learners in the Analysis of Intelligence

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    Section 1: What Makes Intelligence Analysis Difficult? A Cognitive Task Analysis of Intelligence Analysts by Susan G. Hutchins, Peter L. Pirolli, and Stuart K. Card; Section 2: Evaluation of a Computer Support Tool for Analysis of Competing Hypotheses by Peter Pirolli, Lance Good, Julie Heiser, Jeff Shrager, and Susan Huthins; Section 3: Collaborative Intelligence Analysis with CACHE and its Effects on Information Gathering and Cognitive Bias by Dorrit Billman, Gregorio Convertino, Jeff Shrager, J.P. Massar, Peter PirolliThe purpose of this project was to conduct applied research with exemplary technology to support post-graduate instruction in intelligence analysis. The first phase of research used Cognitive Task Analysis (CTA) to understand the nature of subject matter expertise for this domain, as well as leverage points for technology support. Results from the CTA and advice from intelligence analysis instructors at the Naval Postgraduate School lead us to focus on the development of a collaborative computer tool (CACHE) to support a method called the Analysis of Competing Hypotheses (ACH). We first evaluated a non-collaborative version of an ACH tool in an NPS intelligence classroom setting, followed by an evaluation of the collaborative tool, CACHE at NPS. These evaluations, along with similar studies conducted in coordination with NIST and MITRE, suggested that ACH and CACHE can support intelligence activities and mitigate confirmation bias. However, collaborative analysis has a number of trade-offs: it incurs overhead costs, and can mitigate or exacerbate confirmation bias, depending on the mixture of predisposing biases of collaborators.Office of Naval Researc

    Effects of Sensemaking Translucence on Distributed Collaborative Analysis

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    Collaborative sensemaking requires that analysts share their information and insights with each other, but this process of sharing runs the risks of prematurely focusing the investigation on specific suspects. To address this tension, we propose and test an interface for collaborative crime analysis that aims to make analysts more aware of their sensemaking processes. We compare our sensemaking translucence interface to a standard interface without special sensemaking features in a controlled laboratory study. We found that the sensemaking translucence interface significantly improved clue finding and crime solving performance, but that analysts rated the interface lower on subjective measures than the standard interface. We conclude that designing for distributed sensemaking requires balancing task performance vs. user experience and real-time information sharing vs. data accuracy.Comment: ACM SIGCHI CSCW 201

    Navigation in degree of interest trees

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    Sense-making strategies in explorative intelligence analysis of network evolutions

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    Visualising how social networks evolve is important in intelligence analysis in order to detect and monitor issues, such as emerging crime patterns or rapidly growing groups of offenders. It remains an open research question how this type of information should be presented for visual exploration. To get a sense of how users work with different types of visualisations, we evaluate a matrix and a node-link diagram in a controlled thinking aloud study. We describe the sense-making strategies that users adopted during explorative and realistic tasks. Thereby, we focus on the user behaviour in switching between the two visualisations and propose a set of nine strategies. Based on a qualitative and quantitative content analysis we show which visualisation supports which strategy better. We find that the two visualisations clearly support intelligence tasks and that for some tasks the combined use is more advantageous than the use of an individual visualisation
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