Effect of Transformational and Transactional Leadership Styles on Employee Performance and Its Impact on Quality of Work Life in Oil Processing Companies in Balikpapan

This study aims to find out: 1) The Effect of Transformational Leadership Style on Employee Performance of oil processing companies in Balikpapan; 2) Effect of Transactional Leadership Style on Employee Performance of oil processing companies in Balikpapan; 3) Transformational Leadership Style on Quality of Work Life of oil processing companies in Balikpapan; 4) Effect of Transactional Leadership Style on Quality of Work Life of oil processing companies in Balikpapan. This research is a quantitative descriptive study with a total sample of 80 respondent nurses' employees. Data collection techniques using questionnaires and purposive sampling methods. Data analysis techniques in this study used Simple Linear Regression. The results showed the Transformational Leadership Style affects the Employee Performance of oil processing companies in Balikpapan(H1); the Transactional Leadership Style affects the Performance of Employees of oil processing companies in Balikpapan(H2). From these results, it can be concluded that all indicators have a positive and significant effect

HOW COMPENSATION AND MOTIVATION GIVE IMPACT TO EMPLOYEE PERFORMANCE?

The success of a company is influenced by employee performance. By improving employee performance will make it easier for company goals to be achieved. One factor that can improve employee performance is the provision of compensation and motivation. This study aims to determine and analyze the effect of compensation and work motivation on employee performance. The sampling technique used is by taking a purposive sampling. The method used in this research is data collection through questionnaires, literature study, and observation. The technique used to analyze simple linear regression data and examine hypotheses simultaneously and partially. The result is compensation and motivation significantly influence employee performance simultaneously

EFFECT OF ADVERTISING MESSAGE AND CUSTOMER TRUST AND ATTITUDES CONSUMERS ON PURCHASE DECISIONS SERVICES AND COSTUMER LOYALTY IN USING SERVICES PERTAMINA HOSPITAL IN BALIKPAPAN

This study aims to determine the effect of the influence of advertising messages, consumer trust and consumer attitudes towards the purchase decisions services and consumer loyalty in using Pertamina Hospital services in Balikpapan. Data analysis tools used in this study are Partial Least Square (PLS) with the help of SmartPLS 3.0 software The results of this study indicate: (1) Advertising messages have a positive and significant effect on consumer decisions, (2) Advertising messages has a positive and significant effect on Customer Loyalty, (3) Consumer Trust has a positive and significant effect on Purchase decisions, (4) Customer Trust has a positive and significant effect on Customer Loyalty, (5) Consumer Attitude has a negative and insignificant effect on Purchase decisions Services, (6) Consumer Attitude has a positive and significant influence on Customer Loyalty, (7) Decision on Using RSPB Services gives positive and significant influence on Customer loyalty

Pengaruh e-servqual e-marketing dan e-wom terhadap kepuasan pelanggan

Penelitian ini bertujuan untuk menguji apakah E-ServQual, E-Marketing dan E-Wom berpengaruh terhadap Kepuasan Pelanggan pengguna Traveloka di Universitas Mulawarman. Variabel bebas dalam penelitian ini adalah E-ServQual, E-Marketing dan E-Wom. Sementara variabel terikat dalam penelitian ini adalah Kepuasan Pelanggan. Penelitian ini dilakukan pada pengguna Traveloka di Universitas Mulawarman yang terdiri dari 80 responden. Jenis penelitian yang digunakan adalah penelitian kuantitatif dan analisis deskriptif. Metode pengumpulan data menggunakan kuesioner. Teknik sampel yang digunakan adalah teknik sampel nonprobilitas. Analisis data dengan menggunakan regresi linear berganda. Sedangkan data sekunder dalam penelitian ini diambil dari berbagai literatur serta dokumen-dokumen yang relevan. Hasil penelitian ini menunjukkan bahwa E-ServQual, E-Marketing dan E-Wom berpengaruh positif dan signifikan terhadap Kepuasan Pelanggan

THE INFLUENCE OF PERSONALITY AND ORGANIZATIONAL COMMITMENT AND WORK ENGAGEMENT TO EMPLOYEE SATISFACTION AND EMPLOYEE PERFORMANCE DPRD SAMARINDA CITY

In this study involving Civil Servants in Samarinda City DPRD. In this study, to see the performance of employees used a sample of 82 respondents. The data analysis used by the author is the Structural Equation Model (SEM). Hypothesis testing is done by multivariate analysis carried out through the SmartPLS program. Data analysis through partial Least Square (PLS) is done through two stages, namely: First, Assessing the outer model or measurement model. Second, assess the inner model or structural model. The results showed that Personality had a positive influence on employee job satisfaction, organizational commitment had a positive influence on employee job satisfaction, work engagement gave a positive effect on satisfaction, Personality had a positive influence on employee performance, organizational commitment had a positive influence on employee performance, work engagement provide a positive influence on employee performance, job satisfaction has a positive influence on the performance of employees of the Samarinda City Regional Representative Council. Keywords: Personality, Organizational Commitment, Work Engagement, Job Satisfaction, Employee Performanc

INFLUENCE OF WORD OF MOUTH AND PRODUCT QUALITY ON PURCHASE DECISIONS AND REPURCHASING INTEREST

This study aims to analyze and explain the influence of word of mouth and product quality on purchasing decisions and repurchase intentions; The population in this study are consumers who have visited more than 1 time at Ichiban Sushi BigMall Samarinda. The sampling technique used was non-probability sampling with the purposive sampling method with a total sample of 90 people. Data collection techniques using questionnaires. The analysis was carried out using Partial Least Square (PLS) with the SmartPLS application version 3.8.9 and using SPSS Version 25 to test the validity and reliability of the respondents. The results showed that: Word of Mouth had a positive and significant effect on Purchase Decisions, Word of Mouth had a positive and insignificant effect on Repurchase Interest

The influence of instagram marketing, brand ambassador and brand image towards customer satisfaction and customer loyalty on scarlett whitening product

This study aims to determine the effect of Instagram Marketing, Brand Ambassador, and Brand Image towards Costumer Satisfaction and Customer Loyalty on Scarlett Whitening Product. The data analysis tool used in this study is Partial Least Square with the help of SmartPLS 3.0 software. This research was conducted on people in the city of Samarinda who know and use Scarlett Whitening Product that were discovered by researchers by accident. This study uses a quantitative approach. This study used a sample of 105 respondents. The results of this study indicate: (1) Instagram Marketing has a positive and insignificant effect on Customer Satisfaction. (2) Brand Ambassador has a positive and significant effect on Consumer Satisfaction. (3) Brand Image has a positive and significant effect on Customer Satisfaction. (4) Instagram Mareketing has a positive and insignificant effect on Customer Loyalty. (5) Brand Ambassador has a positive and significant effect on Custome Loyalty. (6) Brand Image has a positive and significant effect on Customer Loyalty. (7) Customer Satisfaction has a positive and significant effect on Customer Loyalty

EFFECT OF INTERNAL SERVICE QUALITY ON EMPLOYEE SATISFACTION AND ITS IMPACT ON INTERNAL CUSTOMER SATISFACTION DIVISION PORT BONTANG COAL TERMINAL PT INDOMINCO MANDIRI

Internal quality service is the important aspect at the organization that can be increase employee satisfaction and internal customer satisfaction. Aim to this research an investigate influence of internal service quality on employee satisfaction with impact to the internal customer satisfaction. This study is focused on the services division especially in port division Bontang Coal Terminal PT. Indominco Mandiri. Researchers took research data through a Google Form questionnaire. A field-survey using a structured questionnaire to PT Indominco Mandiri employees who have a close cooperative relationship with the BoCT port division, such as the STSC division which includes the SC and CBIC divisions, the CHP division and the BoCT port division itself and 84 respondents were recorded as filling in the questionnaire to test all the hypotheses. There are 3 (three) variables in this study namely internal service quality, employee satisfaction and internal customer satisfaction. The data analysis technique used PASW Statistics 18 to test the level of validity and reliability of all items, while to test the results of the hypothesis, the researcher used SEM PLS to determine the relationship between variables. The findings of this study are that the internal service quality variable has a significant positive effect on employee satisfaction, the internal service quality variable has a positive but insignificant effect on internal customer satisfaction, and the employee satisfaction variable has a significant positive effect on internal customer satisfaction. Keywords: Internal Service Quality, Employee Satisfaction, Internal Customer Satisfactio

INFLUENCE OF ORGANIZATIONAL LEADERSHIP AND COMMITMENT AND WORK ABILITY TO MOTIVATION AND PERFORMANCE EMPLOYEE'S EMPLOYEE, EDUCATION AND REGIONAL TRAINING IN THE CITY OF SAMARINDA

Data analysis method that will be used is Stuctural Equation Modeling analysis. In this study data analysis using PLS approach. PLS is a model of SEM equations based on components or variants. Population in this research is all employees of Agency Personnel, Education and Training Area of Samarinda City. The results showed that; Leadership gives a negative influence on motivation, leadership does not have a significant effect on motivation, Leadership gives a positive influence on performance, leadership gives no significant effect on performance, organizational commitment has a positive influence on motivation, organizational commitment does not have a significant effect on motivation, organizational commitment has a negative influence on performance, organizational commitment does not have a significant effect on performance, work ability has a positive influence on motivation, work ability provides significant influence on motivation, work ability gives a positive influence on performance, work ability provides insignificant influence on performance, motivation has a positive influence on performance, motivation has a significant influence on the performance

The Effect of Celebrity Endorsers and Advertising Attractiveness on Brand Image and Purchase Decisions for Tokopedia Application Users in Samarinda

The increase in internet users in Indonesia creates opportunities for everyone to develop their business potential towards the online realm, especially now that everyone likes practical things without having to struggle to manage time to get their daily needs. That is one of the reasons why e-commerce is popular and growing in Indonesia.Does Celebrity Endorser affect Brand Image; Does Advertising Attractiveness affect Brand Image; Does Celebrity Endorser affect the Purchase Decision; Does Advertising Attractiveness Affect Purchase Decisions; Does Brand Image Affect Purchase Decisions This study aims to analyze and explain the influence of celebrity endorsers and advertising attractiveness on product image and purchase decisions for Tokopedia application users in Samarinda. The sample selection technique used the Total Sampling Approach with a total sample of 119 people. The data collection technique used a closed questionnaire. The analysis was carried out using Partial Least Square (PLS) with the SmartPLS application version 3.8.9 and using SPSS Version 25 to test the validity and reliability of the respondents