Ethnic In-Group Favoritism Among Minority and Majority Groups: Testing the Self-Esteem Hypothesis Among Preadolescents

The self-esteem hypothesis in intergroup relations, as proposed by social identity theory (SIT), states that successful intergroup discrimination enhances momentary collective self-esteem. This hypothesis is a source of continuing controversy. Furthermore, although SIT is increasingly used to account for children’s group attitudes, few studies have examined the hypothesis among children. In addition, the hypothesis’s generality makes it important to study among children from different ethnic groups. The present study, conducted among Dutch and Turkish preadolescents, examined momentary collective self-feelings as a consequence of ethnic group evaluations. The results tended to support the self-esteem hypothesis. In-group favoritism was found to have a self-enhancing effect among participants high in ethnic identification. This result was found for ethnic majority (Dutch) and minority (Turkish) participants.

Civic Participation and Other Interventions That Promote Children\u2019s Tolerance of Migrants

In this chapter, we begin by providing a definition of \u2018tolerance\u2019, illustrating the wide range of attributes associated with the concept in the literature. Second, we identify some key paths through which tolerance can develop at different stages of an individual\u2019s development. Through a literature review, we will track some of the factors that can increase tolerance toward migrants during early and late stages development. Finally, we will conclude by presenting an overview of methodological approaches that practitioners have at their disposal to promote tolerance toward migrants

How non-native English-speaking staff are evaluated in linguistically diverse organizations: A sociolinguistic perspective

The aim of this paper is to examine the effects of evaluations of non-native speaking staff?s spoken English in international business settings. We adopt a sociolinguistic perspective on power and inequalities in linguistically diverse organizations in an Anglophone environment. The interpretive qualitative study draws on 54 interviews with non-native English-speaking staff in 19 UK business schools. We analyze, along the dimensions of status, solidarity and dynamism, the ways in which non-native speakers, on the basis of their spoken English, are evaluated by themselves and by listeners. We show how such evaluations refer to issues beyond the speaker?s linguistic fluency, and have consequences for her or his actions. The study contributes to the literature on language and power in international business through offering fine-grained insights into and elucidating how the interconnected evaluative processes impact the formation and perpetuation of organizational power relations and inequalities. It also puts forward implications for managing the officially monolingual, yet linguistically diverse organizations

Findings, theories and methods in the study of children's national identifications and national attitudes

This paper reviews some of the relevant background findings against which the empirical studies reported in this special issue were designed. Particular attention is given to previous findings on the development of children’s national knowledge, national attitudes and national identifications. The paper also reviews five existing theories, which have been proposed to explain the development of children’s intergroup attitudes: cognitive-developmental theory (Aboud, 1988, 2008), social identity development theory (Nesdale, 2004, 2008), social identity theory (Tajfel, 1978; Tajfel & Turner, 1986), societal-social-cognitive-motivational theory (Barrett, 2007, 2009; Barrett & Davis, 2008) and integrative developmental-contextual theory (Bar-Tal & Teichman, 2005; Teichman & Bar-Tal, 2008). The paper concludes by describing the shared methodology that was utilized by all of the following studies that are reported in this special issue. These studies were designed to examine how children’s attitudes to other nations develop within a range of different national contexts, some of which have not experienced violent conflict in the recent past (England, The Netherlands) but others of which have recently experienced, or still are experiencing, conflict, violence or warfare (Basque Country, Bosnia, north and south Cyprus, Northern Ireland, Israel)

The Australian Racism, Acceptance, and Cultural-Ethnocentrism Scale (RACES): item response theory findings

BACKGROUND: Racism and associated discrimination are pervasive and persistent challenges with multiple cumulative deleterious effects contributing to inequities in various health outcomes. Globally, research over the past decade has shown consistent associations between racism and negative health concerns. Such research confirms that race endures as one of the strongest predictors of poor health. Due to the lack of validated Australian measures of racist attitudes, RACES (Racism, Acceptance, and Cultural-Ethnocentrism Scale) was developed. METHODS: Here, we examine RACES’ psychometric properties, including the latent structure, utilising Item Response Theory (IRT). Unidimensional and Multidimensional Rating Scale Model (RSM) Rasch analyses were utilised with 296 Victorian primary school students and 182 adolescents and 220 adults from the Australian community. RESULTS: RACES was demonstrated to be a robust 24-item three-dimensional scale of Accepting Attitudes (12 items), Racist Attitudes (8 items), and Ethnocentric Attitudes (4 items). RSM Rasch analyses provide strong support for the instrument as a robust measure of racist attitudes in the Australian context, and for the overall factorial and construct validity of RACES across primary school children, adolescents, and adults. CONCLUSIONS: RACES provides a reliable and valid measure that can be utilised across the lifespan to evaluate attitudes towards all racial, ethnic, cultural, and religious groups. A core function of RACES is to assess the effectiveness of interventions to reduce community levels of racism and in turn inequities in health outcomes within Australia. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (doi:10.1186/s12939-016-0338-4) contains supplementary material, which is available to authorized users

Customer emotions in service failure and recovery encounters

Emotions play a significant role in the workplace, and considerable attention has been given to the study of employee emotions. Customers also play a central function in organizations, but much less is known about customer emotions. This chapter reviews the growing literature on customer emotions in employee–customer interfaces with a focus on service failure and recovery encounters, where emotions are heightened. It highlights emerging themes and key findings, addresses the measurement, modeling, and management of customer emotions, and identifies future research streams. Attention is given to emotional contagion, relationships between affective and cognitive processes, customer anger, customer rage, and individual differences

Successful contact tracing systems for COVID-19 rely on effective quarantine and isolation.

Models of contact tracing often over-simplify the effects of quarantine and isolation on disease transmission. We develop a model that allows us to investigate the importance of these factors in reducing the effective reproduction number. We show that the reduction in onward transmission during quarantine and isolation has a bigger effect than tracing coverage on the reproduction number. We also show that intuitively reasonable contact tracing performance indicators, such as the proportion of contacts quarantined before symptom onset, are often not well correlated with the reproduction number. We conclude that provision of support systems to enable people to quarantine and isolate effectively is crucial to the success of contact tracing

Extended contact through story reading in school: Reducing children’s prejudice towards the disabled

The aim of this study was to develop and assess a prejudice-reduction intervention for young children based on a relatively recent psychological concept, extended contact. A number of extended contact interventions were tested based on different models of generalized intergroup contact. A 3 (type of extended contact: neutral, decategorization, and "intergroup") x 2 (time of interview: pre- vs. post-extended contacts) mixed design was used, with the latter variable being within participants. Non-disabled children (N = 67) aged 5-10 years took part in a 6-week intervention involving reading stories featuring disabled and non-disabled children in friendship contexts. The main dependent variables were children's attitudes and intended behavior toward non-disabled and disabled people. Results showed that extended contact led to increased positivity toward the disabled, and this was most pronounced in the intergroup-extended contact condition. These findings suggest that extended contact can provide a prejudice-reduction intervention tool that can be used with young children in contexts in which the opportunity for direct contact is low. The findings also add to the psychological literature, providing support of the Hewstone and Brown (1986) "intergroup" model in the context of extended contact