Customer service orientation on adhesion contracts

Hiring a service is a moment of great importance once it builds the perception of the service value and quality. Some companies may deal with that, assuming a greater importance when elaborating their service contracts. Usually law professional people elaborate these documents, but this may include legal attributes, not considering the service to the customers, as well as the customers’ point of view. In times of increasing on customer focus, market and service orientation, a question can be posted: to what extent company contracts show service or customer orientation? This paper compares the service orientation degree for Cable TV contracts from five companies, based on a theoretical model developed to this purpose. From a conceptual model for servant contract, four dimensions were assessed: physical aspects, reasonableness, intelligibility and customer focus. After subject evaluation by eight judges, analyzing the validation index (CVI), it was found that the contracts show moderate orientation to serve. Furthermore, results show that the five surveyed company’s contracts showed a similar overall performance, i.e., none stood out over the other. The study presents important practical efficacy, because it can guide the Cable TV companies to adopt improvement strategies in elaboration of contracts, so that the contractual instruments be would reviewed of clauses that promote the sensation of better service to their customer. Thus, this article directs the manager to the aspect that deserves more attention, i.e, which dimensions require further refinement and direction to serv

Study of the electron trigger efficiency of the CMS Experiment using test beam data

A study of the electron identification and selection efficiency of the L1 Trigger algorithm has been performed using the combined ECAL/HCAL test beam data. A detailed discussion of the electron isolation and its impact on the selection efficiency is presented. The L1 electron algorithm is studied for different beam energies and the results indicate that efficiencies of 98% or more can be achieved for electrons with energies between 15 and 100 GeV. The fraction of charged hadrons with energies from 3 up to 100 GeV rejected by the L1 electron trigger algorithm is estimated to be larger than 93%.Comment: 22 pages, 14 figure

Recent developments on the thermal properties, stability and applications of nanofluids in machining, solar energy and biomedicine

In this review work, the recent progress made in the use of nanofluids (NFs) applied in three specific areas will be presented: machining, solar energy, and biomedical engineering. Within this context, the discussions will be guided by emphasizing the thermal and stability properties of these fluids. In machining, NFs play a prominent role in the processes of turning, milling, drilling, and grinding, being responsible for their optimization as well as improving the useful life of the tools and reducing costs. In the solar energy field, NFs have been used in the thermal management of the panels, controlling and homogenizing the operating temperature of these systems. In the biomedical area, the advantages of using NFs come from the treatment of cancer cells, the development of vaccines before the improvement of diagnostic imaging, and many others. In all lines of research mentioned in this study, the main parameters that have limited or encouraged the use of these fluids are also identified and debated. Finally, the discussions presented in this review will inspire and guide researchers in developing new techniques to improve the applications of NFs in several fields.This research was partially funded by the Portuguese national funds of FCT/MCTES (PIDDAC) through the base funding from the following research units: UIDB/00690/2020 (CIMO), UIDB/04077/2020 (MEtRICs), and UIDB/00532/2020 (CEFT). The authors are also grateful for the funding of ANI and CIMO through the projects POCI-01-02B7-FEDER-069844 and CMFPE3- EXPL2021CIMO_01, respectively. The authors also acknowledge partial financial support from the project NORTE-01-0145-FEDER-030171 (PTDC/EMD-EMD/30171/2017), PTDC/EME-TED/7801/ 2020 and EXPL/EME-EME/0732/2021 funded by the NORTE 2020 Portugal Regional Operational Programme, under the PORTUGAL 2020 Partnership Agreement, through the European Regional Development Fund (FEDER) and by Fundação para a Ciência e Tecnologia (FCT).info:eu-repo/semantics/publishedVersio

Agronomic descriptors and ornamental potential of passion fruit species.

Abstract: Brazil has great variability, being one of the centers of origin of the genus Passiflora. Passion fruit has a multiple and diversified uses, being little explored as an ornamental plant in the country. The objective of this work was to characterize four passion fruit genotypes (two hybrid materials from the experimental field of passion fruit breeding program of the University of Brasília, and two passion fruit cultivars - BRS Sertão Forte and BRS Mel do Cerrado, both of them from Brazil), based on official and validated morphoagronomic descriptors for the identification of morphological aspects and ornamental potential, under field conditions, in the Distrito Federal, Brazil. The experiment consisted of a randomized block design, with four treatments, four replications, and six plants per plot. Plants were analyzed weekly regarding the characteristics of the branches, leaf blade, petiole, and flowers, with 24 measurements of each structure in the four treatments, which were recorded using a digital camera. Flowers presented pronounced size and color, colored branches, and leaves of varying sizes and shapes. All materials studied showed commercial ornamental potential to be explored as new options for ornamental climbing plants

Chromosome variations and diversity of Epidendrum ibaguense Lindl. (Orchidaceae) on the Tepequém's Tepuy, Roraima, Brazil.

Made available in DSpace on 2017-12-05T23:31:39Z (GMT). No. of bitstreams: 1 chromosomevariationsanddiversityofepidendrumibaguenselindlorchidaceaeonthetepequmstepuyroraimabrazil.pdf: 583762 bytes, checksum: 1d08b2188cdca009a1e2d757f9966a18 (MD5) Previous issue date: 2017-12-05bitstream/item/168231/1/chromosome-variations-and-diversity-of-epidendrum-ibaguense-lindl-orchidaceae-on-the-tepequms-tepuy-roraima-brazil.pd