Pengaruh Kualitas Pelayanan Dan Harga Terhadap Kepuasan Pelanggan Yang Berdampak Pada Loyalitas Pelanggan

Dalam penelitian ini penulis menggunakan penelitian kuantitatif. Populasi pada penelitian ini adalah 1000 pelanggan yang pernah berbelanja minimal dua kali atau lebih di Indomaret. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah teknik accidental sampling, maka sampel yang digunakan adalah 100 pelanggan. Serta teknik analisis pengolahan data menggunakan statistik dengan program SPSS versi 24 untuk mengetahui signifikasi dari Regresi Linier Sederhana, serta uji t, dan Koefisien Determinasi. Tujuan penelitian dalam ini adalah: Untuk mengetahui dan menganalisis pengaruh kualitas pelayanan berpengaruh terhadap kepuasan pelanggan pada PT. Indomarco Prismatama’ Untuk mengetahui dan menganalisis harga berpengaruh terhadap kepuasan pelanggan pada PT. Indomarco Prismatama.  Untuk mengetahui dan menganalisis pengaruh kualitas pelayanan berpengaruh terhadap loyalitas pelanggan pada PT. Indomarco Prismatama’ Untuk mengetahui dan menganalisis harga berpengaruh terhadap loyalitas pelanggan pada PT. Indomarco Prismatama, Untuk mengetahui dan menganalisis kepuasan pelanggan berpengaruh terhadap loyalitas pelanggan pada PT. Indomarco Prismatama. Hasil penelitian menunjukkan bahwa : Kualitas Pelayanan (X1) berpengaruh positif dan signifikan terhadap Kepuasan Pelanggan (Y). Harga (X2) berpengaruh positif dan signifikan terhadap Kepuasan Pelanggan (Y). Kualitas Pelayanan (X1) berpengaruh positif dan signifikan terhadap Loyalitas Pelanggan (Z). Harga (X2) berpengaruh positif dan signifikan terhadap Loyalitas Pelanggan (Z). Kepuasan Pelanggan (Y) berpengaruh positif dan signifikan terhadap Loyalitas Pelanggan (Z).Kata Kunci: Kualitas Pelayanan, Harga, Kepuasan, Loyalita

CORRELATE BETWEEN THE INFLUENCE OF FGM PRACTICE AND EARLY MARRIAGE: A CASE STUDY OF THE ILLCHAMUS COMMUNITY IN BARINGO COUNTY, KENYA

Female Genital Mutilation (FGM) refers to all procedures involving the partial or total removal of all the external female genitalia or any other injury to the female genital organ for non-medical reasons. Many girls who have undergone FGM opt to gate married early as they view education as meaningless. The main purpose of this study was to determine correlates between the effects of FGM practice and early marriage among Illchamus girls. The Illchamus are pastoralists whose livelihood depended on livestock. Despite the immense awareness of the dangers of FGM practice on the victims in many aspects in life, efforts to eradicate it, still persists and thrives. The study was premised on the social exchange theory and adopted a descriptive research design. Purposive and random sampling techniques were used to identify the respondents for the study. The study targeted a population of 100,000 and a sample size of 384 respondents. The research adopted both qualitative and quantitative approaches to data collection which included questionnaires, key informant interview and the focus group discussions. The Statistical Package for Social Sciences (SPSS) version 22 for windows was used to analyze the data. Article visualizations

Identification of voting systems for the identification of preferences in public participation. Case Study: application of the Borda Count system for collective decision making at the Salonga National Park in the Democratic Republic of Congo.

Abstract:The aim of this paper is to review the literature on voting systems based on Condorcet and Borda. We compared and classified them. Also we referred to some strengths and weaknesses of voting systems and finally in a case study, we made use of the Borda voting system for collective decision making in the Salonga National Park in the Democratic Republic of Congo. Resumen: el objetivo de este trabajo es hacer una revisión bibliográfica de los sistemas de votación basados en Condorcet y Borda. Se ha comparado y clasificado los mismos. Así mismo se ha hecho referencia a algunas debilidades y fortalezas de los sistemas de votación y por último en un caso de estudio, se ha hecho uso del sistema de votación de Borda para la toma de decisión colectiva en el Parque Nacional de Salonga en la República Democrática del Congo

La participación social en la gestión de los recursos naturales: caso de la República Democrática del Congo

La monografía que a continuación se presenta pretende analizar la participación social en la gestión de los espacios naturales protegidos basándose en un supuesto práctico del Parque Nacional de Doñana. Se analizan las herramientas usadas para la participación social en la gestión de los espacios naturales protegidos poniendo de relieve las herramientas utilizadas en el Parque Nacional de Doñana, la valoración de éstas y sus limitaciones. De hecho, se estudian los mecanismos de participación en el desarrollo y seguimiento de los planes y programas que se desarrollan en una comarca de los espacios naturales protegidos. Los momentos de la participación de la población en la planificación y gestión de los espacios naturales protegidos. Se destacan el papel de la participación de actores sociales y sus beneficios. Cómo la participación de actores sociales puede contribuir a una gestión adecuada de los espacios naturales protegidos y puede fomentar la gobernabilidad de los espacios naturales protegidos. La realización de esta monografía tiene por objeto principal poner en evidencia los diferentes instrumentos de participación social en la gestión de los espacios naturales que puedan ser aplicados en República Democrática del Congo. La R.D. del Congo tiene una superficie de 2.329.374 kilómetros cuadrados de la cual más del 60 por cien está compuesta por cubierta forestal y cuenta con cinco Parques Nacionales cuyo cuatro declarados Patrimonios Mundiales en peligro por la UNESCO después de 10 años de guerra (desde principios de 1996).Máster en Política Territorial y Urbanística. 20ª ed. Curso 2009/201

Antiretroviral treatment uptake and attrition among HIV-positive patients with tuberculosis in Kibera, Kenya

Using data of human immunodeficiency virus-positive patients with tuberculosis from three primary care clinics in Kibera slums, Nairobi, Kenya, we report on the proportion that started antiretroviral treatment (ART) and attrition (deaths, lost to follow-up and stopped treatment) before and while on ART. Of 427 ART eligible patients, enrolled between January 2004 and December 2008, 70% started ART, 19% were lost to attrition and 11% had not initiated ART. Of those who started ART, 14% were lost to attrition, making a cumulative pre-ART and ART attrition of 33%. ART uptake among patients with TB was relatively good, but programme attrition was high and needs urgent addressing

POST-TRAUMATIC STRESS DISORDERS INFLUENCE ON SEXUALLY ABUSED ADOLESCENTS’ EMOTIONAL STABILITY – A CASE OF RESCUE CENTERS IN NAKURU COUNTY, KENYA

Post-Traumatic Stress Disorders (PTSD) is increasingly viewed as a potentially serious disorder among sexually abused adolescents, not only because of the intense suffering it wreaks on young people, but also because of its adverse effect on biological, psychological, and social development of the adolescence. One of the things that could influence the severity of PTSD is coping. Adolescents are not an easy target-group as far as emotional stability is at stake, in any case. When life – marking events are taking place, such as loss (relocation, divorce, second marriage of the parent(s) and [ultimate loss] death) things are very likely to turn too complicated. The accessible population of the study was the 3 rescue centers that house the sexually abused adolescents, with a total population of 120 sexually abused adolescents and 12 caregivers. The sample size composed of all the 120 sexually abused adolescents and 12 caregivers. They were purposively sampled because they have the required information with respect to the objective under study. The instrument for data collection was an Interview Schedule for caregivers; a Modified Post-Traumatic Stress Disorder Scale for sexually abused adolescents and brief Cope Scale for the sexually abused adolescents which displayed internal consistency with Cronbach Alpha reported for PTSD at 0.91. The data collected was analyzed using both descriptive and inferential statistics with the aid of Statistical Package for Social Sciences (SPSS) version 23.0. Findings of the study indicated high prevalence of PTSD among sexually abused adolescents.  Article visualizations

THE INFLUENCE OF ADMINISTRATORS’ PERCEPTION OF THE CHILDREN ACT 8 OF 2001 ON THE IMPLEMENTATION OF THE GUIDANCE AND COUNSELLING PROGRAMME IN PUBLIC PRIMARY SCHOOLS IN EAST POKOT SUB-COUNTY, BARINGO COUNTY, KENYA

The Government of Kenya is committed to ensuring that all children within her borders have access to their rights as detailed in the Convention on the Rights of the Child. School administrators in Kenya are mandated with the responsibility of managing primary school activities, as well as the task of ensuring the success of the school programmes and their perceptions greatly determines the success of the implementation of educational policies of guidance and counselling programmes. The purpose of this study was to determine the influence of administrators’ perception of the Children Act 8 of 2001 on the implementation of the guidance and counselling programme in public primary schools in East Pokot Sub-county, Baringo County, Kenya. The study was guided by client-centred approach theory and McGregor’s Theory X and Y. The ex post facto research design was utilized. The target population under study comprised the 438 administrators in East Pokot Sub County. The total sample size was 280 respondents consisting of 140 head teachers and 140 teacher counsellors from 140 sampled schools. Purposive sampling was used to select head teachers and teacher counsellors from the five school divisions in East Pokot Sub-county. Questionnaires were used to collect data from the respondents. The instruments were pilot tested in 20 primary schools in the neighbouring Samburu County. The validity of the instruments was checked by the researcher through expert judgement from the department of Psychology, Counselling and Educational Foundations, Laikipia University. Reliability was determined by the use of the Cronbach coefficient alpha. The questionnaire was considered reliable after yielding a reliability coefficient alpha of 0.96 since a Cronbach alpha coefficient of 0.7 and above is considered sufficient to undertake the study. The Statistical Package for Social Sciences (SPSS) computer programme version 24.0 for windows was utilized to analyse the data. The data was analysed using descriptive and inferential statistics including percentages, means, and frequencies and simple regression which was tested at .05 level of significance. The study established that administrators’ perception of the Children Act 8 of 2001 influenced the implementation of the guidance and counselling programme in public primary schools in East Pokot Sub-county, Baringo County, Kenya. Findings might benefit the County Ministry of Education officers, parents, teachers and other stakeholders in the implementation of guidance and counselling programme in primary schools. The study determined that in the respondents’ opinion administrators’ perception of the Children Act 8 of 2001 does significantly influence the implementation of the guidance and counselling programme in public primary schools in East Pokot Sub-county, Baringo County, Kenya. The study thus recommends that intensive awareness on the Children Act 8 of 2001 among the administrators in primary schools be carried out to enhance the implementation of the guidance and counselling programme in public primary schools in the region.  Article visualizations

FAMILY-LEVEL CULTURAL CAPITAL AND PUPILS’ PREPAREDNESS FOR UPPER PRIMARY IN NAKURU COUNTY, KENYA

Pupils’ masterly of lower primary curriculum is a critical determinant of their academic achievement in upper primary and consequently their performance in the final examination at the primary cycle of education. Pupils’ cumulative performance in the Kenya Certificate of Primary Education (KCPE) exit examination averaged at 250.4 marks out of the possible maximum of 500 marks from 2012 to 2016. Pupils’ performance during the same period in Nakuru County where the study was conducted averaged at 244.6 marks. The noted low performance in the County could be linked to inadequate masterly of lower primary curriculum which forms the foundation for learning the relatively challenging curriculum in upper primary. Although pupils’ masterly of lower primary curriculum is dependent on many factors, the study addressed itself to family cultural capital for it was construed to be one of the critical home- level correlates of academic achievement in lower primary. Using an ex-post facto research design, data were collected from 254 class three teachers in Nakuru County through a personally delivered questionnaire and analysed using simple regression statistic at 0.05 alpha level. The results revealed a significant linear relationship (F= 3.491; df= 253; P< .05) between family cultural capital and pupils’ preparedness for upper primary. The study further showed that the beta value (β= .111) positive and statistically significant (t= 1.770; P< .05). These findings indicated that the selected aspects of family cultural capital were not only impacting positively on pupils’ preparedness for upper primary but the impact was also statistically significant. The adjusted R2 value (R2= .481) further revealed that the selected aspects of family cultural capital accounted for 47% of total variation in pupils’ preparedness for upper primary. The study offers useful insights on how families can build cultural capital in their children which they will build on as they progress through lower primary. This will go a long way in increasing their level of preparedness for upper primary, and consequently raise their academic achievement in the KCPE examination.  Article visualizations

PSYCHOSOCIAL FACTORS INFLUENCING DRUG ABUSE AMONG YOUTHS IN INFORMAL SETTLEMENTS: A CASE STUDY OF MATHARE SLUMS, NAIROBI COUNTY, KENYA

Large population of youths in informal settlement in Kenya are involved in a number of social vices. These vices may include but not limited to robbery with violence, early marriages, dropping out of school and joining outlawed gangs. Youth involvement in social vices presents great concern to parents, government and non-governmental organizations. With increased prevalence of social vices in informal settlements in Kenya, this study was motivated to investigate the influence of psychosocial factors on drug abuse among the youths in Mathare informal settlements of Nairobi County, Kenya. This study sought to determine the effect of stress level as a psychosocial factor on drug abuse among the youths in Mathare informal settlement. The unit of analysis were persons of both genders falling between 18 years and 35 years of age. The target population was 17,894 youths of which a sample of 391 respondents was selected using proportionate stratified random sampling method. Data was collected using structured questionnaires and analysed using the linear regression analysis where hypotheses were tested at the .05 level of significance. The Content Validity Index (CVI) was utilized for the purposes of validity. The validity of the instruments was checked by the researcher who also sought the opinion of experts from the School of Education in Laikipia University. The reliability coefficients for questionnaire were estimated through Cronbach’s alpha. The resultant alpha for youth questionnaire was r= .827. The questionnaires were considered reliable after yielding a reliability coefficient alpha of at least 0.70. Both the descriptive statistics and inferential statistics was used by the study. The descriptive statistics that were used included the mean, standard deviations and frequency distributions. From the data analysis it was evident that stress level contributes to 2.8% of drug abuse cases among youth in Mathare informal settlements. The study recommends that county Government of Nairobi to economically empower the community of people with emphasis on the youths. This will help them think beyond immediate daily survival and assert greater control over their resources and life choices, especially decisions in investment in health, housing and education. Article visualizations