10 research outputs found
Designing the customer (insurers) satisfaction model of the Iranian insurance industry emphasizing Iranian-Islamic characteristics
The present study aim was to designing a model to create satisfaction for insurers in the insurance industry of Iran (according to Iranian-Islamic characteristics). It should be noted that according to the methodology presented for this research, the approach of this research has been qualitative. The qualitative modeling process of this research, which was carried out in the grounded theory method, formed the conceptual model of research. The statistical population consisted of a group of experts. Also, in this research, a deep and unstructured interviewing tool was used to data collection. Finally, the results of the research led to the presentation of a model of satisfaction process for insurers in the insurance industry of Iran (according to Iranian- Islamic characteristics). In terms of purpose, this research is applied, in terms of method is qualitative and in terms of approach is survey-exploration.Keywords: Customer Satisfaction, Insurance Industry, Grounded Theory (GT
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Evaluation of Public Service Electric & Gas Company`s standard offer program, Volume I
In May 1993, Public Service Electric and Gas (PSE&G), the largest investor-owned utility in New Jersey, initiated the Standard Offer program, an innovative approach to acquiring demand-side management (DSM) resources. In this program, PSE&G offers longterm contracts with standard terms and conditions to project sponsors, either customers or third-party energy service companies (ESCOs), on a first-come, first-serve basis to fill a resource block. The design includes posted, time-differentiated prices which are paid for energy savings that will be verified over the contract term (5, 10, or 15 years) based on a statewide measurement and verification (M&V) protocol. The design of the Standard Offer differs significantly from DSM bidding programs in several respects. The eligibility requirements and posted prices allow ESCOs and other energy service providers to market and develop projects among customers with few constraints on acceptable end use efficiency technologies. In contrast, in DSM bidding, ESCOs typically submit bids without final commitments from customers and the utility selects a limited number of winning bidders who often agree to deliver a pre-specified mix of savings from various end uses in targeted markets. The major objectives of the LBNL evaluation were to assess market response and customer satisfaction; analyze program costs and cost-effectiveness; review and evaluate the utility`s administration and delivery of the program; examine the role of PSE&G`s energy services subsidiary (PSCRC) in the program and the effect of its involvement on the development of the energy services industry in New Jersey; and discuss the potential applicability of the Standard Offer concept given current trends in the electricity industry (i.e., increasing competition and the prospect of industry restructuring)
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Analysis of PG&E's Residential End-Use Metered Data to Improve Electricity Demand Froecasts - Final Report
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Analysis of PG E's residential end-use metered data to improve electricity demand forecasts
It is generally acknowledged that improvements to end-use load shape and peak demand forecasts for electricity are limited primarily by the absence of reliable end-use data. In this report we analyze recent end-use metered data collected by the Pacific Gas and Electric Company from more than 700 residential customers to develop new inputs for the load shape and peak demand electricity forecasting models used by the Pacific Gas and Electric Company and the California Energy Commission. Hourly load shapes are normalized to facilitate separate accounting (by the models) of annual energy use and the distribution of that energy use over the hours of the day. Cooling electricity consumption by central air-conditioning is represented analytically as a function of climate. Limited analysis of annual energy use, including unit energy consumption (UEC), and of the allocation of energy use to seasons and system peak days, is also presented
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Evaluation of Public Service Electric & Gas Company's Standard Offer Program. Volume II - Appendices
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Evaluation of Public Service Electric & Gas Company's Standard Offer Program. Volume II - Appendices
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Evaluation of public service Electric & Gas Company`s standard offer program: Volume II: Appendices
This report presents interview protocol for PSE&G projects customers and sponsors