Providing quality of the business processes through motivation and establishing efficient communication with the employees

Motivacijata i efikasnata komunikacija se su{tinski stolb vo gradeweto na sistemot za obezbeduvawe na kvalitetot. Za da se izgradi dobar sistem za obezbeduvawe kvalitet i informacionen potsistem, neophodna e motivacija kako zaedni~ki poim za site vnatre{ni faktori koi ja konsolidiraat intelektualnata i fizi~kata energija, iniciraat i organiziraat individualni aktivnosti, go naso~uvaat odnesuvaweto na vrabotenite i ja odreduvaat nasokata, intenzitetot i traeweto. Proektiraweto na komunikaciski sistem vo kompaniite zna~i drasti~na promena vo odnesuvaweto na vrabotenite, radikalni promeni vo organizacionata postavenost, jasno definirawe na pravata, obvrskite i odgovornosta na sekoj poedinec, so {to se sozdava zna~ajna motorna sila za ostvaruvawe na sistemot za totalen menaxment na kvalitet. Vo ovoj trud se dadeni metodologii za proektirawe na sistem za motivacija i metodologija za efikasnost vo komunikacijata na site menaxerski nivoa

Lifelong learning and the need of designing and implementing an educational subsystem in Macedonian companies

The education of the employees in each instance of company comes wiith the purpose to gain competences and experience in order to realize every business process in accordance with the requests of the products/ services, legal obligation and competitiveness criteria, as well as with the appointing of the employees requests, and all that with the intention to achieve quality where it is necessary to involve everyone in their own field.In this paper the following inputs are being given in order to get a clear picture if Macedonian companies are keen on to learning and stimulating the individual and collective learning as to improve the results in general.According to the given results in the research, it is stated that Macedonian companies do not care about the quality, insufficiently pay attention to the continuous education, make small investments in the innovations and over all, the quality system is built in a very small number of companies.In this paper the following model for a successful designing and implementing of the educational system as a subsystem of the house of quality is suggested. This methodology is integral and universal meaning it is applicable to all companies and institutions.Without a given training about TQM (Total Quality Management) philosophy and a continued education provided firstly to the managers and further on to all the employees, the TQM strategy could not be implemented as well as the benefits that come with the quality system.All the above is imposing a stronger systematic effort where the bases lay in: strong leadership (new style of the top management, realistically grounded market vision, politics and strategy and systematic orientation and business moral that will gain back the confidence between the management and the employees), staff participation (efficiency and cooperativeness in the teamwork that will not stifle the creativity and the individualism)

Incorporation, authorization and encouragement of the employees in order to improve the quality of the educational process

Statement of problem: From the middle of the XX century, new achievements in the realm of the management, as well as new modern sciences marked as in vogue references have been applied within the business processes. All these given different directions which aim to improve the business processes in the educational institutions along with the quality of services are certain to result in enormous successes. Among the new achievements and directions of improvement which have appeared as a result of the improving process, a scientific philosophy known as TQM (Total Quality Management) philosophy has emerged. The research has been done in a form of attempt to face the current condition within Macedonian institutions in the domain of designing and implementation an educational subsystem. Methods: The data received from the research are processed with adequate mathematical-statistical methods. Pareto analysis was used for frequency as well as for analysis in order to calculate the involvement of certain answers in percentages. Results: Although the philosophy of Total Quality Management (TQM) is deeply involved in many institutions and business spheres in Europe and other countries, it is still insufficiently familiar to the institutions functioning within our country, as well as other developing countries. Conclusions: This paper suggests a new methodology for building management teams in designing and implementing the TQM system in the Macedonian educational institutions with all the advantages and disadvantages as well as its application in the practice. What is actually needed to create the top management in the Macedonian educational institutions is establishing management teams in order to embrace the changes that are about to entwine the flow of market operations in which quality education is a major prerequisite of winning clients and all interested parties. The rules of teamwork concerning the respect of a person, character, experience and knowledge will lead to a relaxed atmosphere, constructive conflict, creative tension and enthusiasm. This will provide a new access to a quality primary education and will also become embedded in each segment of the operation within the institutions, thus becoming able to introduce many new approaches that have not been reached so far. Keywords: educational institutions, methodology, selection of teams, quality, TQM strategy

Vehicle (LV) fleet management optimisation - process transformation

A key component of the initiative is Process transformation, which put a focus on optimisation of fleet of Global Organisation’s (GO) including processes in specific functional areas through re-engineering, realignment and standardization. In this paper we will try to determine the functional areas and processes that would benefit from this re-engineering. The spotlight will be given on process transformation in plant and property equipment (PPE) that will define the specific processes for improvement, with an indepth analysis of performance, bottlenecks, and the root causes of any performance gaps. This will facilitate the development of potential improvement mechanisms and proposed recommendations, in addition to guiding the establishment of a comprehensive monitoring plan to track progress for functional area planning and strategy. While understanding that key processes which are mainly carried out in GO headquarters, we will try to expand the efforts beyond and seek possibilities for further improvements on efficiency and effectiveness in the country offices. This will ultimately remove much of the transactional burden from field offices globally and certainly will help increase the effectiveness and efficiency in reaching the beneficiaries which is the ultimate goal of this research

Improving the Performance of the Faculty of Tourism and Business Logistics for the Needs of the Business Community

Representatives of the business community and institutions in the Republic of North Macedonia are facing major challenges in providing a quality workforce that will be the carrier of the business sector development process. This research is part of the research conducted by the Faculty of Tourism and Business Logistics (FTBL) of the University "Goce Delchev" in Shtip in order to improve its curricula for industrial needs and the requirements of institutions in the Republic of North Macedonia. This research was carried out so to enable the Faculty to create study programs that will meet the requirements of the business community by producing a qualified workforce for achieving sustainable business systems, fostering innovation and strengthening the links between organizations, scientific research and innovations

Дизајнирање на деловни процеси - учебник

Во овој труд се презентирани методологии и техники за проектирање и управување со процесите во рамките на индустријата и се разработени примери за оценка на истите во реални услови. Управувањето со процесите како клучен фактор за освојување на купувачите, значи континуирана потрага по најдобри технички, технолошки, маркетиншки и други унапредувања и подобрувања кои ќе ги произведат саканите резултати, а тоа е задоволството на потрошувачите и профитот.Проактивното работење започнува со анализа на деловната организираност, потоа се продолжува низ анализата на барањата на интерните и екстерните купувачи, а се завршува со детално дефинирање на процесот. Секојдневната практика на секој вработен не треба да биде само контрола во работењето, туку вработените мора да бидат обучени да делуваат превентивно, а не да се окупирани со детекција, мора да добијат одговорност и моќ да ги коригираат своите грешки и да го изнесуваат секој проблем во врска со квалитетот што ќе го откријат. На таков начин ќе се овозможи унапредување на квалитетот на производите/услугите, поголема конкурентност, поголема продуктивност, производство на производи со повисока фаза на преработка, намалување на трошоците, и сл

Самостојна хуманитарна, донаторска изложба насловена: Бакнати деца

Додека ги создавав овие мои уметнички дела под скопското КАЛЕ и охридското поднебје, а посветени на децата во услови на светска пандемија јас ја барав светлината на животот, за да ја отсликам НИВНАТА душа. Нивната душа со саканите и среќни мигови, како и со тажните и солзни денови постепено ги пресликав на платно, за да ги овековечам. Спознавањето на детската мисла и спознавањето на детската душа е неоткриен миг до кој никогаш нема да стигнам. Преку моите слики се обидов да ја насликам вистината за детскиот свет, но и нивната тага и самотија во услови на изолација. Преку моите слики ќе му ја подарам на светот целата моја скриена вистина. Детскиот живот е мистична приказна што ретко може да се чуе. Приказната поседува незавршено време што може да се огледа низ моите платна. Низ овие дела може да се види состојбата во услови на пандемија, во време кога дуваа некои други ветришта, кога луѓето беа поинакви, уплашени, загрижени, но топли и чувствителни. Додека ги создавав овие дела ја имав силата од Бога, да во нив вградам многу посветеност и љубов која енергија сакам да ја пренесам таму каде овие платна ќе ги дарувам, а тоа се: 1.ДЕТСКО ОДДЕЛЕНИЕ ПРИ КЛИНИЧКА БОЛНИЦА – ШТИП, 2.ДРЖАВНОТО СРЕДНО УЧИЛИШТЕ ЗА ОБРАЗОВАНИЕ И РЕХАБИЛИТАЦИЈА „ИСКРА“ – ШТИП, 3.ДНЕВЕН ЦЕНТАР ЗА ДЕЦА СО ТЕЛЕСНА И ИНТЕЛЕКТУАЛНА ПОПРЕЧЕНОСТ, 4.ДНЕВЕН ЦЕНТАР ЗА ДЕЦА СО АУТИЗАМ И 5.МАЛ ГРУПЕН ДОМ ЗА ДЕЦА БЕЗ РОДИТЕЛИ И РОДИТЕЛСКА ГРИЖА ВО ШТИП На таков начин ќе ги пренесам енергијата и љубовта во институции каде може раснат и созреваат и ќе донесат многу радост и убавина. На ваков начин ќе ја пренесам пораката на дарување љубов

Усвојување на филозофијата на tqm (тотален менаџмент на квалитет) преку градење добар систем за управување со квалитет во организациите во република северна Македонија

Истражувањето во овој труд има за цел да понуди нов модел во организацијата на деловните процеси преку проактивното работење кое започнува со анализа на деловната организираност, потоа се продолжува низ анализата на барањата на интерните и екстерните купувачи, а се завршува со детално дефинирање на процесот. Управувањето со процесите како клучен фактор за освојување на купувачите, значи континуирана потрага по најдобри технички, технолошки, маркетиншки и други унапредувања и подобрувања кои ќе ги произведат саканите резултати, а тоа е задоволството на потрошувачите и профитот. Стремежот на македонските компании треба да биде во правец на создавање услови за пласман на македонските производи/ услуги со повисок квалитет на светските пазари. Во многу компании нема јасна слика и идеја што треба да се усоврши. Политиката е јасна, но стратегијата како да се дојде до целта, за многу менаџери е голем проблем. Усвојување и имплементација на оваа методологија може да доведе до унапредување на деловните процеси, сè со цел да се остварат што е можно повисоки деловни резултати на задоволство на сите заинтересирани страни

Approaches for the Advancement of Business Processes in a Company that Deals with Graphic Production

The aim of the research in this paper is the determination of the existing business processes in a company that deals with graphic activity with the possibility of their improvement by applying the TQM (Total Quality Management) methodology, which is closely linked to the financial performance of the company and the satisfaction of all interested sides. In the survey we did there are several main reasons that cause problems in the printing facility and the request of the top management for improving the processes and involvement of competent persons in them is of great importance for the printing company to become world-class. During the research, which was an integral part of the TQM methodology several management methods were applied: check list, Pareto diagram, Ishikawa access and benchmarking strategy. Analysis of the current state allowed making of suggestions for improvement through the application of TQM methodology. The methodology of the TQM philosophy is continuous improvement of all processes in the organization through small changes in short periods of time including all organizational members regardless of their hierarchical level without making large capital investments

Basis for the design and implementation of the quality system in Cad - Cam textile production

The current situation in the Textile - logistic center analyzed through the four pillars of the house of quality: internal standardization, methods and techniques for providing quality, education and motivation and cost analysis of quality. The current situation is analyzed through the criteria for the European Quality Award: leadership, policy and strategy, management of staff, resources, processes, customer satisfaction / users, employee satisfaction, impact on society, business results. Through these criteria the current standing was evaluated, presuming that the company was competing for the European Quality Award (European Foundation for Quality Management – EFQM).The introduction of the TQM strategy in an enterprise requires a proper methodology for each function. Starting from this basis, we analyzed the system established in the textile center with corrections and amendments to it through the QC-CE-Pyramid model approach, improving its efficiency and effectiveness. The design of the quality system has applied the QC-CE-Pyramid model, according to which the system should be processed through the Deming’s circle (PDCA) and the Ishikava approach: whom, what, where, who is responsible in the pyramid hierarchy of the company