The current situation in the Textile - logistic center analyzed through the four pillars of the house
of quality: internal standardization, methods and techniques for providing quality, education and
motivation and cost analysis of quality. The current situation is analyzed through the criteria for the
European Quality Award: leadership, policy and strategy, management of staff, resources, processes,
customer satisfaction / users, employee satisfaction, impact on society, business results. Through
these criteria the current standing was evaluated, presuming that the company was competing for
the European Quality Award (European Foundation for Quality Management – EFQM).The introduction of the TQM strategy in an enterprise requires a proper methodology for each
function. Starting from this basis, we analyzed the system established in the textile center with
corrections and amendments to it through the QC-CE-Pyramid model approach, improving its efficiency and effectiveness.
The design of the quality system has applied the QC-CE-Pyramid model, according to which the system should be processed through the Deming’s circle (PDCA) and
the Ishikava approach: whom, what, where, who is responsible in the pyramid hierarchy of the company
