Tourism supply chain & strategic partnerships for managing the complexity in tourism industry

The paper aims to investigate the possible relationship between Tourism Supply Chain and Strategic Partnership, read as a way to reduce and better manage the complexity in Tourism Industry. This last has been analysed under multi-disciplinary approaches (economic, sociological, psychological, anthropological and geographic) to better understand its main components. A synthesis of origin of Tourism Supply Chain term was provided. VRIO framework and PEST analysis was used with the aim to better understand the strategic decision of integration the chain with a single or multiple rings. Starting from this, a theoretical framework from a holistic analysis is provided

The cittaslow certification and its effects on sustainable tourism governance

The paper examines the relationship between sustainable tourism governance and Cittaslow certification. As an organised network of small cities, Cittaslow is attempting to focus plans around the primary assets of locality-based identity, by choosing to preserve the unique characteristics of each urban area. Through a quantitative analysis, based on International Cittaslow certified cities, the paper aims to examine the effects of Cittaslow certification on local government for the implementation of more sustainable tourism governance. Findings reveal that interest in being certified acts as a stimulus to the definition and the implementation of more sustainable development, allowing a destination to become part of an international network of cities. The results highlight the need to fully exploit the various opportunities in order to be certified, moving primarily from the implementation of policy initiatives coherent not only with the many requirements laid down by Cittaslow, but which have a positive impact on areas considered more strategic for small town development, while avoiding the waste of effort and scarce resources on other less focused projects.Este artículo examina la relación entre una gestión de turismo sostenible y la citación Cittaslow. Como una red organizada de pequeñas ciudades, Cittaslow es un intento por enfocar planes alrededor de los activos primarios basados en la identidad de una localidad, eligiendo preservar las características únicas de cada área urbana. A través de un análisis cuantitativo, basado en las ciudades con certificación internacional Cittaslow, este documento pretende examinar los efectos de la certificación Cittaslow en gobiernos locales para la implementación de una gobernanza de turismo más sostenible. Los hallazgos revelan que el interés en ser certificado actúa como un estímulo para la definición e implementación de un desarrollo más sostenible, permitiendo al destino convertirse en parte de una red internacional de ciudades. Los resultados resaltan la necesidad de explotar las diversas oportunidades para obtener el certificado, principalmente desde la implementación de iniciativas de políticas coherentes no solo con los muchos requisitos establecidos por Cittaslow, sino que también aquellos que tienen un impacto positivo en áreas consideradas más estratégicas para el desarrollo de pequeñas ciudades, mientras que se evita gastar el esfuerzo y los escasos recursos en otros proyectos menos enfocados

Improvements of Decision Support Systems for Public Administrations via a Mechanism of Co-creation of Value

This paper focuses on a possible improvement of knowledge-based decision support systems for human resource management within Public Administrations, using a co-creation of value's mechanism, according to the Service-Dominant Logic (SDL) paradigm. In particular, it applies ontology-driven data entry procedures to trigger the cooperation between the Public Administration itself and its employees. Advantages in such sense are evident: constraining the data entry process by means of the term definition ontology improves the quality of gathered data, thus reducing potential mismatching problems and allowing a suitable skill gap analysis among real and ideal workers competence profiles. The procedure foresees the following steps: analyzing organograms and job descriptions; modelling Knowledge, Skills and Attitudes (KSA) for job descriptions; transforming KSAs of job descriptions into a standard-based model with integrations of other characteristics; extracting information from Curricula Vitae according to the selected model; comparing profiles and roles played by the employees. The 'a priori' ontology-driven approach adequately supports the operations that involve both the Public Administration and employees, as for the data storage of job descriptions and curricula vitae. The comparison step is useful to understand if employees perform roles that are coherent with their own professional profiles. The proposed approach has been experimented on a small test case and the results show that its objective evaluation represents an improvement for a decision support system for the re-organization of Italian Public Administrations where, unfortunately often, people are engaged in activities that are not so close to their competences

Il project management tra governo e gestione d'impresa. L'evoluzione della disciplina dalle origini ad oggi

Il Project Management costituisce oggi più che mai una vera arma competitiva con cui le organizzazioni, sia pubbliche che private, possono massimizzare efficacia, efficienza ed economicità nell'attuazione delle azioni strategiche. Nella letteratura internazionale, il Project Management viene definito in svariati modi sotto varie correnti di pensiero: un approccio culturale, una disciplina, un costrutto, un paradigma, una teoria. Probabilmente tale varietà di interpretazioni viene generata da un quadro informativo ancora poco chiaro sulle sue origini. Pertanto, gli obiettivi del presente lavoro sono principalmente due. Il primo consiste nel tentare di contribuire a chiarire la nascita del Project Management, partendo dalla review della letteratura internazionale sul tema specifico. Nei primi capitoli si propone e si esplica un framework che si ritiene possa rendere maggiormente chiaro il percorso di formazione dell'attuale Project Management. Il secondo obiettivo consiste nell'indagare il Project Management collocandolo in un dibattito tutto italiano che si riferisce al governo e alla gestione d'impresa. Nel quarto capitolo si propone una overview della letteratura italiana partendo dai contributi di Fazzi e Saraceno per poi tentare di fornire una risposta alla seconda domanda di ricerca del presente lavoro: il Project Management attiene più all'area del governo o della gestione? Il lavoro chiude con le conclusioni che, come sempre, rappresentano l'inizio di altri spunti di ricerca

Forty years of research on factors influencing ethical decision making: Establishing a future research agenda

The purpose of this study is to review, synthesize and critique the voluminous, multidisciplinary literature on factors influencing ethical decision making (EDM) by adopting a unique qualitative approach. The main results of this paper initially involve identifying 42 factors provided in the past forty years of research as potentially influencing EDM (provided by four main systematic literature review papers on EDM). We adopt the Ebb and Flow Visualization to summarize and classify those 42 factors by using two main criteria descripted in the paper. The results clearly show that in over forty years of literature, there are factors that have received much more research attention than others and that some factors have been identified more influential than others. A proposed future research agenda has been designed providing possible activities to further investigates the impact of factors influencing EDM. Finally, theoretical and managerial implications are also provided in the conclusion section

Halal Tourism through the Lens of Generation Z in a Muslim Majority Country: Implications on Tourist Services

The aim of this paper is twofold: to contribute to clarifying what exactly Halal tourism is, being a relatively new term; and to provide an insight into the level of knowledge and mental schemes of a new generation (Gen Z) in a Muslim majority country. To achieve the first aim, a literature review is presented. With regard to the second, a survey among Business School university students was carried out in Indonesia; primary data collected were treated by using univariate, bivariate and multivariate statistical techniques. The main findings obtained show that (1) scientific research on Halal tourism is still in an early stage, with the first relevant article dated in 2010; and (2) only a minority of our target population has declared to be familiar with the concept of Halal tourism and to have received specific training on it, but most of them (males particularly) believe that Indonesia should bet decisively to position itself as a Halal tourism destination, being its religious profile the most influential factor in favor of that option. This is the first work on this topic targeting university students’ perceptions. Implications on the supply of services in the tourism industry are also provided

Project and risk management in a global context: The importance of cultural risk

Project management is one of the possible ways to improve the organizational reputation and create value. The control achievable on each project' constrains (time, cost and quality) and the actions consequent by assessment process can represent in theory a guarantee for the success of a project. In practical, there are many risks capable of upsetting the project dynamics leading to failures. Risk management, or the specific area of knowledge of Project Risk Management, are useful to prevent this possible occurrence. The global dimension of organizations' networks that use PM, moves this quality to the project that this organizations do. A definition of global project is provided as well as also the consequent considerations about the cross-cultural aspect within the peoples involved in this type of project. It is framed and proposed a new category of risk related to management of global project: cultural risk analysis

Strategic planning, cultural context, and business continuity management: business cases in the city of shkoder

As businesses seek to compete on a global stage, they must be constantly aware of pressures from all levels: regional, local, and worldwide. The organizations that can best build advantages in diverse environments achieve the greatest success. Global Business Expansion: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest scholarly material on the emergence of new ideas and opportunities in various markets and provides organizational leaders with the tools they need to be successful. Highlighting a range of pertinent topics such as market entry strategies, transnational organizations, and competitive advantage, this multi-volume book is ideally designed for researchers, scholars, business executives and professionals, and graduate-level business students

Understanding roles and functions of academic libraries as innovation intermediaries within the service-dominant logic perspective: An Australian case study

This study defines the academic library as an innovation intermediary that under the service-dominant logic perspective has a role of co-creator of value instead of a traditional service provider focused on collecting and exchanging knowledge. Innovation intermediaries develop a number of roles and functions to stimulate knowledge creation and transfer by supporting interactions and collaborations among multiple parties. As result, 2×2 Matrix was created to position each library's service based on its unique combination of necessary innovation roles and functions. A single case study focused on a university library and highlighted the existence of two different types of intermediaries: generalist and specialist