Restraining The Dissolution Of Faltering Exchange Relationships: The Influence Of Relationship Trust And Switching Barriers On Customer Complaining, Loyalty, And Defection

Notwithstanding the advantages conferred by relational exchange, few buyer-seller relationships survive changes in the needs, expectations, or satisfaction levels of exchange partners indefinitely. In order to investigate the role that barriers play in restraining relationship dissolution after a service failure, a relationship dissolution model in which relationship trust and switching barriers are represented as exogenous predictors of relationship dissolution behaviors was developed and tested.  Results suggest that switching barriers, and to a lesser extent relationship trust, influenced customer complaining, loyalty, and defection following a core service failure.  However, when sellers restrained relationship dissolution by imposing economic costs on buyers, longer-term customer loyalty was reduced.  Theoretical and managerial implications of these findings are discussed

Hyperinflation, Currency Board, and Bust

This book focuses on «Convertibilidad», the latest Argentine experience of exchange rate based stabilisation, and aims at isolating the main causes for its tragic collapse in 2001-2002. The characteristics of Argentina’s high and hyperinflation during the 1980s are analysed, and the theory of currency boards is expounded. The stabilisation tool, an institutionally highly credible currency board arrangement (CBA), though highly effective, could not be an optimal long-term solution, given the country’s structural and trade characteristics. The analysis of the causes of the CBA’s collapse yields a complex picture of interacting factors, among them invaliding ones that had created multiple vulnerabilities over years, and triggering ones that unfolded their worst potential in meeting such vulnerable conditions

Fulton Memoirs

A priority of I2NY – the Information Infrastructure for New York, a collaboration of libraries of all types – is “Library as Publisher”. Since 2013 a Work Group has presented webinars on the various ways libraries are engaged in publishing. In 2014, the group, with funding from the NY 3Rs Association, Inc., sponsored a unique grant opportunity: $10,000 to one or more libraries for a project that demonstrated how libraries are publishers and could be replicated by others. The Fulton Memoirs is one such project, and Library Director Betty Maute shares the process, the experience and the results of this grass roots memoir writing project

Mediator Accountability: Responding to Fairness Concerns

Mediation and newer forms of dispute resolution provide much-needed options to the traditional litigation forum. The adversary process is too contentious, expensive and time-consuming for many disputes. Nevertheless, some thoughtful lawyers and legal scholars voice concern that mediation may cut short legal developments on important issues of public concern and reinforce existing power disparities between parties.\u27 Traditional commitment to mediator neutrality may undermine protection of parties\u27 legal rights