USABILITY EVALUATION OF THE WEBSITE SERVICES USING THE WEBUSE METHOD (A CASE STUDY: PUSTAKAARSIP.KAMPARKAB.GO.ID)

This researcher aims to find the DISPERSIP website in terms of usability using Website Usability Evaluation (WEBUSE) to determine which parts need to be improved. The Kampar Regency Library and Archives Service have implemented one of the online-based library services with the implementation of a website in the library and archives section of Kampar Regency. The aim is that governance relationships involving the Government, the private sector and the community can be created to be more effective, efficient, productive and responsive. In its application, problems arise, such as incompatibility of menu names, no back button, colour differences, and inactive links and errors—an unprecedented evaluation of the website's usability. The WEBUSE method determines the usability level of a website based on the user's perspective. Data collection was carried out using a questionnaire distributed to all active members of the library with a definite website with a total of 100 respondents based on the slovin formula. Based on the results of the usability evaluation, the DISPERSIP website got a good usability level for the four categories of usability in the WEBUSE method, namely Content, Organization and Readability with a value of 0.70, Navigation and Links with a value of 0.69, User Interface Design with a value of 0.70 and Performance and Effectiveness got a score of 0.60. Overall the DISPERSIP website has good usability with a value of 0.67, and there are eight recommendations for usability improvements based on the problem

Evaluasi Kinerja Sistem Informasi Elektronik Kinerja ASN (SI-EKA) Menggunakan Framework Cobit 5 Pada Kementerian Agama Kota Pekanbaru

Penelitian ini dilakukan dengan tujuan menganalisis kinerja Sistem Informasi Elektonik Kinerja ASN (SI-EKA) yang ada pada Kementerian Agama Kota Pekanbaru. Dalam penggunaan SI-EKA terdapat masalah terkait akses sistem dikarenakan masalah jaringan, server, dan maintenance, selain itu untuk penanganan masalah membutuhkan waktu yang lama karena harus dilaporkan kepada pihak pusat terlebih dahulu. Menjawab permasalahan pengelolaan masalah digunakan kerangka kerja COBIT 5 dengan fokus pada proses DSS03 Manage Problems. Analisis Process Capability Model (PCM) digunakan dalam penelitian ini dengan penilaian Process Assessment Model (PAM). Pengumpulan data dilakukan dengan observasi, wawancara, dan kuesioner yang dibagikan kepada responden berdasarkan pemetaan peran RACI Chart. Hasil akhir penelitian diketahui bahwa proses pengelolaan masalah sudah dilaksanakan namun masih ada beberapa kelemahan dan belum mencapai tujuan proses sehingga  diberikan rekomendasi yang sesuai dengan kondisi dan temuan yang ada. Tingkat kapabilitas proses berada pada level 1 (Performed Process) dengan nilai kapabilitas 0.9 dan  status Largery Achieved (L)

ANALYSIS OF DIGITAL LIBRARY SERVICE QUALITY ON USER SATISFACTION USING WEBQUAL, LIBQUAL AND IPA METHODS

Universitas Pahlawan Tuanku Tambusai has used the information system Senayan Library Management System (SLiMS) version 7. SliMS is an integrated system to provide information to support operational, management and decision-making functions in libraries. However, there are still obstacles in its use, namely, the lack of tools and technology to support the implementation of the SLiMS system, the unattractive SliMS content, the OPAC service menu is less effective in searching for references in the library, and the book collection is rarely updated so it does not meet what the user needs. This study aims to measure the service quality of SLiMS from the user's perspective. This research instrument used Web Quality (WebQual), Library Quality (LibQual), and Importance Performance Analysis (IPA) methods. The results of this study resulted in a good level of system service quality but GAP was still found from perceived performance which still had a value of <0 or -0.63 and a conformity level of 78%, which meant that there were still results of user dissatisfaction with the performance provided by the service. SLiMS Hero University of Tuanku Tambusai. Quadrant A results are a top priority to be improved. the variables are: Easy to navigate (UQ3), Attractive appearance (UQ5), Latest available information (SI1), Provides detailed information (SI4), Provides up to date information (IC3), Cleanliness and beauty (LP2), Lighting and temperature settings (LP3), Guidance from the librarian (AS5)

DESIGN OF APPLICATION INFORMATION SECURITY SELF-ASSESSMENT USING VBA AND MSXML2.XMLHTTP CASE STUDY: DISKOMINFO KABUPATEN KAMPAR

Information security includes the issues that may threaten accountability, reliability, trustworthiness, privacy, authenticity, and trustworthiness of information in an agency. Data and information are very risky things in Information Security, and therefore it is important to do information security governance. The process of evaluating information security using the Index KAMI and ISO 27001: 2013 will be carried out in this study by recording data using Microsoft Excel which has been provided by the National Cyber and Crypto Agency (BSSN). To make it easier to conduct information security assessments and simplify the Excel display, Visual Basic for Applications (VBA) will be utilized as a medium for adding ISO 27001: 2013, then it will be connected using MSXML2.XMLHTTP. The results of the self-assessment carried out show that the Communication, Information, and Signaling Service of Kampar Regency has a level of completeness in implementing the ISO 27001 standard at the "Inadequate" level with a score of 151 only reaching level I+. Meanwhile, the results of the ISO 27001: 2013 Annex control evaluation show that there are still clauses that have not been fulfilled. Therefore, the Communication, Informatics, and Coding Office of Kampar Regency urgently needs improvement in order to fulfill the clauses of ISO 27001: 2013

IT GOVERNANCE AUDIT AT THE KAMPAR REGENCY LIBRARY AND ARCHIVES DEPARTMENT USING COBIT 2019 AND ITIL 4

Information Technology (IT) is a tool that plays an important role in helping improve the effectiveness and efficiency of a company's or organization's business processes. The Kampar Regency Library and Archives Service uses the Integrated Library System (INLIS) Lite to support operational, management, and decision-making functions in the library. However, the use of INLIS Lite has not been fully utilized properly, for this reason it is necessary to carry out an IT governance audit. The audit process aims to determine the extent of IT performance, human resources, and the level of IT maturity in the library. This study uses Control Objective for Information and Related Technology (COBIT) 2019 and Information Technology Infrastructure Library (ITIL) 4 to conduct audits. With the findings of the audit results obtained eight process domains, namely APO02 and APO012 domains are at level 1 (Performed) in the Largely Achieved category, APO09 and BAI08 domains are at level 2 (Managed) in the Largely Achieved category, domains APO013, BAI05 and MEA01 are in the Largely Achieved, and the APO07 domain is at level 4 (Predictable) and in the Fully Achieved category. In addition to the audit, an assessment of the capability level was also carried out using the Servqual Model and Importance Performance Analysis with the results of obtaining 2 criteria in quadrant A, 1 criterion in quadrant B, 2 criteria in quadrant C and 3 criteria in quadrant D. This study also provides recommendations for improvement using SWOT model approach refers to ITIL 4

User Experience Analysis of Adobe Lightroom Application for Photographers Using the Heart Framework Method

Adobe Lightroom is a very popular software among photographers for editing and organizing photos. Although the application is feature-rich and intuitive, many users still face various problems using it. Common issues include slow performance on older hardware, synchronization difficulties between devices, a complex interface, and feature limitations. These issues can interfere with user productivity and satisfaction, especially for photographers who depend on this application for their work. In addition, the Adobe Lightroom subscription fee is also a barrier for photographers. This research aims to analyze the user experience of Adobe Lightroom using the HEART Framework method, which was developed by Google to evaluate the quality of user experience (UX) based on five dimensions namely Happiness, Engagement, Adoption, Retention, and Task Success. Research instrument testing uses validity and reliability test calculations which state that each statement item for user-centered metrics has been said to be valid and reliable. The achievement of the level of usability of the user experience of the Adobe Lightroom application has met and exceeded the predetermined goals in the goals-signal-metrics with a variable value of Happiness of 84.2%, Engagement of 79.3%, Adoption of 62.8%, Retention of 79%, and Task Succes of 83.5%. This result shows that the Adobe Lightroom application has created a positive experience for its users, but further development is still needed to provide a more optimal user experience in the future

RIAU PROVINCE TOURISM WEBSITE IMPROVEMENT PROGRAM USING E-GOVQUAL AND IMPORTANCE PERFORMANCE ANALYSIS METHODS

The Riau Province Tourism Office implements E-Government by building a website as a media public relations. This website is used to provide information on tourist destinations, facilities and news about Riau Province. Previously this website had never been evaluated so that the community's assessment of the quality of the Riau Province Tourism service site was unknown. For this reason, this study aims to analyze the service quality of the Riau Province Tourism Office website based on the perception or point of view of its users, in this case especially the people of Riau Province using the Electronic Government Quality (E-GovQual) and Importance Performance Analysis (IPA) methods. To assess the service quality of the Riau Province Tourism Office website using 6 dimensions and 28 E-GovQual attributes. The results of this study show that the total value of the performance score is Likert 3 (good) which is 3.30, the value of importance is 3.27, and the gap between performance and importance is 0.002 or > 0. The results of this study indicate that service performance has met the interests user. Thus the overall performance of the Riau Province Tourism Office website service is good and has fulfilled the interests of users. Furthermore, from the results of the IPA analysis, 7 attributes (EU1, TR1, FIE2, EU2, TR3, CS2, CAI3) are obtained with top priority and 5 attributes (EU3, FIE1, RB3, CA12, TR2) that need to be improved

EVALUATION USABILITY OF DIGITAL WALLET APPLICATION USING USER EXPERIENCE QUESTIONNAIRE (UEQ) METHOD AND HEURISTIC EVALUATION (HE)

Abstract— With the help of financial technology called Dana, the Indonesian people can conduct digital payments and transactions quickly, easily, and safely both online and offline. Users have access to a wide range of actions, including investing, sending money, and withdrawing money. The usability of digital wallet applications must be evaluated in order to create a positive user experience. In order to assess usability, heuristic evaluation methods, and a user experience questionnaire must be used. The Dana digital wallet application's attractiveness, perspicuity, efficiency, and stimulation scales all showed positive results based on testing the results of the benchmark user experience questionnaire on six different scales and superior results on the novelty and dependability indices. The Dana digital wallet application's problems do not affect users and can still be tolerated, according to the average severity rating of the 10 aspects of the heuristic evaluation method, which is 1 (one). With a value of 1.33, the Visibility of System Status and Help Recognize and Recover from Errors aspects have the highest severity rating. Kata Kunci— digital wallet application, evaluation, usability, user experience questionnaire, heuristic evaluation

USABILITY EVALUATION OF THE WEBSITE SERVICES USING THE WEBUSE METHOD (A CASE STUDY: PUSTAKAARSIP.KAMPARKAB.GO.ID)

This researcher aims to find the DISPERSIP website in terms of usability using Website Usability Evaluation (WEBUSE) to determine which parts need to be improved. The Kampar Regency Library and Archives Service have implemented one of the online-based library services with the implementation of a website in the library and archives section of Kampar Regency. The aim is that governance relationships involving the Government, the private sector and the community can be created to be more effective, efficient, productive and responsive. In its application, problems arise, such as incompatibility of menu names, no back button, colour differences, and inactive links and errors—an unprecedented evaluation of the website's usability. The WEBUSE method determines the usability level of a website based on the user's perspective. Data collection was carried out using a questionnaire distributed to all active members of the library with a definite website with a total of 100 respondents based on the slovin formula. Based on the results of the usability evaluation, the DISPERSIP website got a good usability level for the four categories of usability in the WEBUSE method, namely Content, Organization and Readability with a value of 0.70, Navigation and Links with a value of 0.69, User Interface Design with a value of 0.70 and Performance and Effectiveness got a score of 0.60. Overall the DISPERSIP website has good usability with a value of 0.67, and there are eight recommendations for usability improvements based on the problem

ADMINISTRATIVE DATA AUTOMATION OF CIVIL ENGINEERING STUDY PROGRAM USING PROGRESSIVE WEB APPS (PWA) AT RIAU UNIVERSITY

The Department of Civil Engineering, University of Riau has a Final Assignment Administration service. The Final Assignment Administration service procedure currently implemented is still done manually. Starting from the registration data collection for Proposal Seminars, Results Seminars, and Thesis Defence, data processing was carried out using Microsoft Excel. The amount of data that has been processed so that the processing is done too long. Likewise in Microsoft Excel where formula changes often occur so that the data is not readable. Therefore, the Thesis Administration System was built using the Progressive Web Apps (PWA) method. The system built facilitates administrative services in the Civil Engineering Study Program at the University of Riau. The built system can be accessed on various devices, using the add to home screen feature which speeds up installation, and can be accessed offline. Testing of this system uses the Black Box method, which is to prove that the functional system is running properly and correctly. The results of this test are 100% proven with features that run as expected