Digital Content Contracts for Consumers

The application of consumer law to digital content contracts encounters a number of obstacles. Some of these are rather typical for digital content markets, e.g., the legal consequences of the classification of digital content as “goods” or “services”, and more importantly, the absence of general benchmarks to evaluate the conformity of digital content. Other problems, such as the limited usefulness of consumer information and the position of underage consumers, are not as such reserved to digital consumers, but they are amplified in the digital content markets. Moreover, particular attention is paid to the complex relationship between copyright law and consumer law. This paper explores the extent to which consumer (contract) law is fit to address the problems faced by digital consumers wishing to enjoy the benefits of digital content and examines whether the on-going initiatives at national and European level are likely to provide relief. Finally, recommendations for improvement are put forward in cases where the analysis shows that the problems identified are not or are insufficiently solved by these initiatives

ABC of online consumer disclosure duties: Improving transparency and legal certainty in Europe

This is the author accepted manuscript Following a series of complimentary studies assessing the current application of the principle of transparency of consumer information in Croatia, Germany, Poland, the Netherlands, and the United Kingdom, this paper presents research findings on how to improve its effectiveness. Documented differences in national laws and practice indicate the need for a more harmonised approach on the level of the European Union. This demand also arises from the interviews the research team has conducted with various national stakeholders. Whilst the legislative transparency requirements could remain general, e.g., a duty for traders to provide consumer information in “plain and intelligible language”, traders, consumers and enforcement authorities all require more legal certainty as to what amounts to compliance with these requirements. Based on the stakeholders’ suggestions, an interdisciplinary literature review, findings from doctrinal, comparative legal research, and a conducted quantitative study, the paper recommends empirically-motivated, multimodal guidelines to implement textual, contextual and technical measures.Netherlands Organisation for Scientific Researc

Why is there a Separation between Distance Selling in EU Law and the Tourism Industry?

Distance selling, Tourism, Information requirements, Right of withdrawal, Package holiday,