24 research outputs found
Proces zarz膮dzania jako艣ci膮 w kontek艣cie pomiaru i oceny wynik贸w w s艂owackich zak艂adach przerobu drewna: badanie empiryczne
Analiza proces贸w w zakresie ubezpiecze艅 na podstawie modelu GAP zarzadzania jako艣ci膮
Insurance is an area that affects all areas of economics - businesses and citizens, too. The aim of this paper is to analyze the processes of customer requirements processing through GAP model in insurance. This model reveals the single critical points where gaps can arise among the requirements of customers and their understanding from the view of management in the process of creation and providing of services. An attention is paid to the issue of internal and external communication, too. Whereas, insurance are purely intangible services, communication has a direct impact on the perception and evaluation of quality of service from the side of customers. This can be reflected in the final quality perception as a certain level of customer satisfaction or dissatisfaction.Analiza proces贸w w zakresie ubezpiecze艅 na podstawie modelu GAP zarz膮dzania jako艣ci膮. Ubezpieczenia wp艂ywaj膮 na wszystkie obszary, ekonomiczne, businessowe oraz obywatelskie. Celem pracy jest analiza przetwarzania wymaga艅 klienckich na bazie modelu GAP w ubezpieczeniach. Model wykazuje punkty krytyczne pomi臋dzy wymaganiami klient贸w i ich rozumieniem przez proces wytwarzania i udost臋pniania us艂ug. Zwr贸cono tak偶e uwag臋 na procesy wewn臋trzej i zewn臋trzej komunikacji. Maj膮c na uwadze, 偶e ubezpieczenia maj膮 charakter us艂ug niematerialnych , komunikacja ma bezpo艣redni wp艂yw na postrzeganie i ocen臋 jako艣ci us艂ugi ze strony klient贸w. Mo偶e to znale藕膰 odzwierciedlenie w ko艅cowym postrzeganiu jako艣ci jako pewnego poziomu satysfakcji lub niezadowolenia klienta
Model do pomiaru i oceny proces贸w w systemie zarz膮dzania jako艣ci膮 dla du偶ych przedsi臋biorstw przerobu drewna
Model do pomiaru i oceny proces贸w w systemie zarz膮dzania jako艣ci膮 dla ma艂ych i 艣rednich przedsi臋biorstw przerobu drewna
Pomiar i ocena jako艣ci us艂ug na bazie zadowolenia klienta
The article deals with the measurement and evaluation of quality of service through the define criteria. These criteria characterize the important areas for customer in the frame of providing of service and have a direct impact on the overall perception of quality from the view of customer. The measurement was carried out through questionnaires with 5-point Likert scale evaluation. Due to the fact that the customer is the person, who decides on the success of the enterprise on the market, based on his satisfaction, respectively dissatisfaction, the research results are important basis for management - for the decision-making process or for processes, which can improve the quality of services.Pomiar i ocena jako艣ci us艂ug na bazie zadowolenia klienta. Artyku艂 dotyczy pomiaru i oceny jako艣ci us艂ug na podstawie zdefiniowanych kryteri贸w. Kryteria te charakteryzuj膮 wa偶ne dla klienta obszary w ramach 艣wiadczenia us艂ug i maj膮 bezpo艣redni wp艂yw na og贸lne postrzeganie jako艣ci przez u偶ytkownika. Pomiary przeprowadzono za pomoc膮 kwestionariusza w 5 -punktowej skali Likerta. Ze wzgl臋du na fakt, 偶e klient jest osob膮, kt贸ra decyduje o sukcesie przedsi臋biorstwa na rynku, w oparciu o jego zadowolenie b膮d藕 niezadowolenie, wyniki bada艅 s膮 wa偶ne dla gospodarki - w dzia艂aniach kt贸re mog膮 poprawi膰 jako艣膰 us艂ug
Ferroelectric phase transitions induced by a strain gradient
Abstract
In perovskite oxide ferroelectrics, gradients of lattice strain are known to induce nanoscale topological structures, leading to novel or enhanced functionality. Here, we experimentally detect and theoretically analyze thickness distribution of structural properties in epitaxial Pb0.5 Sr0.5 TiO3 films grown on (001) SrTiO3 substrates. We show that the relaxation of substrate-imposed stress produces a strain gradient, which leads to the formation of distinct ferroelectric phases as a function of distance from the film-substrate interface within the same film. Charge carriers trapped at phase boundaries stabilize the induced phases and manifest themselves under electric field. Crosstalk between the phases, where polarization may rotate in one phase and invert in the other one, opens perspectives for advanced ferroelectric thin film devices
Hydrogen positions in single nanocrystals revealed by electron diffraction
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