Pengaruh Kualitas Pelayanan dan Citra Perusahaan terhadap Kepuasan Nasabah

Tujuan penelitian ini adalah untuk mengetahui dan memperoleh gambaran mengenai pengaruh kualitas pelayanan dan citra Perusahaan terhadap kepuasan nasabah di PT. Pegadaian (PERSERO) Kantor Cabang Pasar Kordon Bandung. Metode penelitian yang digunakan melalui pengujian hipotesis dengan analisis jalur. Pengaruh secara simultan kualitas pelayanan dan citra Perusahaan terhadap kepuasan nasabah sebesar 60,4%. Dari hasil penelitian yang dilakukan, maka variable kualitas pelayanan dan citra Perusahaan apabila digabungkan akan memiliki pengaruh signifikan terhadap kepuasan nasabah di PT. Pegadaian (PERSERO) Kantor Cabang Pasar Kordon Bandung

Infrared Observations of AGN

We present results from an imaging and spectroscopic study of the dust properties of Seyfert galaxies in the 1-10um range. The data are compared to state of the art models of torus emission to constrain geometrical and physical properties of the obscuring medium.Comment: 2 pages, to appear in the IAU Symp.No.222 proceedings:"The Interplay among Black Holes, Stars and ISM in Galactic Nuclei", Gramado, Brazil, March 1-5, 200

The Optical - Infrared Colors of CORALS QSOs: Searching for Dust Reddening Associated With High Redshift Damped Lyman Alpha Systems

The presence of dust in quasar absorbers, such as damped Lyman alpha (DLA) systems, may cause the background QSO to appear reddened. We investigate the extent of this potential reddening by comparing the optical-to-infrared (IR) colors of QSOs with and without intervening absorbers. Our QSO sample is based on the Complete Optical and Radio Absorption Line System (CORALS) survey of Ellison et al (2001). We have obtained near-simultaneous B and K band magnitudes for subset of the CORALS sample and supplemented our observations with further measurements published in the literature. To account for redshift-related color changes, the B-K colors are normalized using the Sloan Digital Sky Survey (SDSS) QSO composite. The mean normalized B-K color of the DLA sub-sample is +0.12, whereas the mean for the no-DLA sample is -0.10; both distributions have RMS scatters ~0.5. Neither a student's T-test nor a KS test indicate that there is any significant difference between the two color distributions. Based on simulations which redden the colors of QSOs with intervening DLAs, we determine a reddening limit which corresponds to E(B-V) < 0.04 (SMC-like extinction) at 99% confidence (3 sigma), assuming that E(B-V) is the same for all DLAs. Finally, we do not find any general correlation between absorber properties (such as [Fe/Zn] or neutral hydrogen column density) and B-K color. One of these two QSOs shows evidence for strong associated absorption from X-ray observations, an alternative explanation for its very red color. We conclude that the presence of intervening galaxies causes a minimal reddening of the background QSO.Comment: Accepted for publication in A