8 research outputs found
Why Training Doesn't Stick: Who is to Blame?
This article, "Why Training Doesn't Stick," presupposes that it does
not, and that, as a matter of course, it is a waste of precious dollars to
send someone to a workshop or a seminar for training. Soon after
training goes the assumption that the trainee will be doing things the
old way. While acknowledging that at least sometimes that training
does stick, the author has come to understand that the conditions under
which training is successful are so specific and so rarely met that when it
happens it is the exception rather than the rule. "Who is to blame?" The
author answers that question by explaining how we can turn the tables
and make "training that sticks" the rule rather than the exception.published or submitted for publicatio
Why Training Doesn't Stick: Who Is to Blame?
published or submitted for publicatio
Library Services to the Graduate Community: The University of California, Berkeley
published or submitted for publicatio
Digital reference: concept, technologies, and implementation in information centres
[ES]La referencia digital es el servicio que bibliotecas y centros de información ofrecen a sus usuarios para que realicen consultas a través de internet. Se describe el concepto de referencia digital y se exponen los diferentes tipos existentes a partir de diversos criterios. Se presentan las tecnologías que se emplean en la actualidad para la recepción de consultas y el envío de las respuestas. Se ofrecen las pautas para la puesta en marcha de un servicio de referencia digital partiendo de cuatro criterios: los agentes implicados, las técnicas empleadas, los recursos disponibles y la gestión del servicio. Se concluye destacando el valor de la referencia digital como un servicio que se ofrece en red y que amplía el espectro de usuarios.[EN]Digital reference is the service offered by libraries and information centres so that users can ask questions through the Internet. The concept of digital reference is described, along with the different typologies based on various criteria. The technologies used today for receiving questions and sending answers are presented. Guidelines are suggested for implementing a digital reference service, based on four criteria: the actors involved, the techniques used, the available resources and the management of the service. It concludes by highlighting the value of digital reference as an online service that expands the range of patrons